Mobile DVR

Discussion in 'DIRECTV Connected Home' started by IndianBird, Jun 9, 2016.

  1. peds48

    peds48 Genius.

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    If you open the app while in home, those shows will get cached and next time you open the app OOH those shoes should be the first ones to pop in while the mobile device connects to the MobileDVR service.


    Sent from my iPhone using Tapatalk
     
  2. cadfour

    cadfour New Member

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    Oct 3, 2007
    Melbourne...
    ok. so it seems there was another update yesterday.....

    although it now shows all my channels out of home, i cannot stream any of the channels that aren't available online. it now says:
    'we ran into a bit of a problem. looks like your receiver is in use or you're already streaming on another device.'

    using iPhone app.
     
  3. HoosierBoy

    HoosierBoy Legend

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    I am out of home right now and connected to WiFi.

    Same thing for me. The update came through this morning for iPhone only. It did recognize my Genie and I got all 6 "passed" connectivity checks. All receiver data, including ports were accurate and then got the same error message of the receiver is in use. The receiver is not active at home right now.

    One hour later, I re-tried the app and now it does locate the Genie. So I logged out and logged back in again. It connected to the Genie but still shows the already streaming message on non-on line channles.
     
  4. TimC

    TimC Member

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    Jun 27, 2016
    I have the iPhone 6 and have same issue. I also have a Google Nexus 7 tablet and have the same OOH access issue with it.
     
  5. trh

    trh This Space for Sale

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    Well, I'm done with this for now.
    Shows stopping every 15 minutes while watching a downloaded show and telling me I don't have Internet and can only watch downloaded shows is inconvenient.

    But last night it wouldn't let me download another show to my tablet. Kept hanging up and then I had to verify my account and 'find' my HR44 each time (not easy to do with my 20-digit password). And after all that, I still couldn't download the show. One hour to transcode the show (done several nights ago) and then 16 minutes to download (which it hung up at the 11 minutes left each time).

    So I'll monitor this thread to see if they ever get this replacement software working, but Netflix To Go (no transcoding delays and 30 seconds to download a 1 hour HD show) and Amazon Prime Video will be my source for shows while traveling every week.

    EDIT: I'd like them to fix this and get it working. There are too many current shows I'd like to watch. But they should have never turned off the GenieGo until this was working. No testing of equipment or software anymore?
     
    Last edited: Dec 15, 2016
  6. poppo

    poppo Hall Of Fame

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    Well, now a new problem has cropped up for me. First let me say that I have 5 devices registered for GenieGo. These are listed on the DirecTV web site under "My Equipment". Apparently the DVR fetches this list to show under Mobile DVR, under settings because it lists the same 5 devices, although a few are not registered to Mobile DVR but were registered to GenieGo when I had it. So on the HR54 it shows devices that I never actually used with the DVR (i.e an iPad 2 is listed, but it says not registered).

    So anyway, yesterday for no reason one of my android devices said it was no longer registered. I tried to re-register it and it said I already have 5 devices registered and I need to remove one. Ok, so I pick the same android device to remove that I am trying to re-register. After it goes through it's thing, the app pops up a message that said "We ran into a bit of a problem. Please try again (100)."

    Then I notice that on both the DVR and on-line it now only shows two devices under GenieGo/Mobile DVR. So three of my devices including the one I was trying to re-register went poof. Oddly, one of my other android devices that went poof from the lists still seems to be working (so far). But regardless, I can not register the one device and the list of my devices seems to be hosed.

    I called DirecTV which as expected was a total waste of time. They are clueless as to how the registration part works and blamed it on a satellite issue. Then without my permission, they remotely rebooted my DVR which as I expected also did not fix anything (and I had already tried that). The issue seems to be with their "registration server" which for whatever reason though my one device was no longer registered and then further screwed up things by making some of my other devices disappear and is now preventing any further device registration. I have a feeling this may never get fixed because nobody seems to have a clue about Mobile DVR and I do not think the issue is with the app or the DVR, but their database.

    I may try to register that iPad 2 with mobile dvr and see what happens.
     
  7. poppo

    poppo Hall Of Fame

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    In reference to my post above, now my other android app is no longer working either. It seems as though both android devices got purged from the database and now neither will let me register them again. I was able to register a different iPad (not the one noted above) and it did not tell me that I needed to remove a registered device as it should have if the 2 android tablets still existed. So now I only have 3 devices listed on line and listed on the DVR (all iPads). I "think" android v4.7.022 is new. If so, maybe it broke something with the registration.
     
  8. OlderNDirt

    OlderNDirt Mentor

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    I had the geniego since it first came out and now have reached the end of my rope.

    I made all the phone calls and jumped through all the hoops to exchange the HR34 for a newer model so I could maintain my current level of service. I had to deal with previous, unwarranted contract extensions as well as argue against another extension for this "upgrade." Finally got the equipment I needed for "mobile DVR" and all should be good, right? Not so fast my friends!

    Now when I try to open the DirecTv app on my android tablet, I get a new EULA and unless I agree, it will not load. While it may not be a big deal to some/most, I will not agree for "AT&T and/or DIRECTV to use viewing location, and other data from your home set top box and this device to deliver services, advertising, and offers. Your data may also be linked to an identifier and shared with THIRD PARTIES." So now I have the equipment and ability, but have to agree to that to just open the app. Even if I did agree, no guarantee it would even work.

    I've been a committed customer for 20+ years, but since AT&T took over, other options are now on the table.
     
  9. peds48

    peds48 Genius.

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    Location Services are required for local channels. Data from your set top is required for the service to function, you mobile device needs to see the DVR.

    Regarding other "privacy" data, good luck finding one that does not collect this sort of data.
     
  10. OlderNDirt

    OlderNDirt Mentor

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    I understand those basics, but "and other data", "deliver advertising and offers", and "data can be shared with third parties" goes way beyond collecting data necessary to provide the service. My memory may not be what it once was, but I don't believe I had to agree to terms to that extent for the geniego to function.

    And you are right, they will all gather and share all the data they can as long as nobody has a problem with that. As it stands now, I can't even stream D* programming to my mobile device in my own home without signing away my privacy to be shared with any/everybody.
     
  11. KyL416

    KyL416 Hall Of Fame

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    You're reading way too much into it. This isn't really anything new, it was first added earlier this year. They have to use the TV Everywhere app streams for the Disney, NBCU, A&E, AMC and Discovery owned channels, which includes dynamic ads during commercial breaks instead of the same ads you get on TV. It's not actual banner ads telling you to buy products or suggesting you install games from the app store.

    As for the Nielsen thing, there's a link to opt out in the terms, you have to do it from the app since it's cookie based. Although if you tend to watch some more lesser watched shows and channels that don't get the top ratings, you might not want to do that....
     
    Last edited: Dec 15, 2016
  12. OlderNDirt

    OlderNDirt Mentor

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    Since the geniego worked the first few months of the year and the app worked after the hardware upgrade until this came up, seems to me it is something new. I used to be able to stream and record/stream from my DVR's (note that is plural) in and out of home WITHOUT agreeing to have any and all data collected and shared with third parties. Now I can't even open the app to set a recording on one of my DVR's or even view the guide. I consider that all to be something new!
     
  13. KyL416

    KyL416 Hall Of Fame

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    Those things have nothing to do with Genie Go or Mobile DVR portions of the app. It's for the live streaming component of the DirecTV app. Since it's now one app, you're seeing the T&C for the entire DirecTV app, not just the T&C for the Genie Go/Mobile DVR features. This has been a thing even before they added GenieGo/MobileDVR support to the main DirecTV app.

    If you're streaming with Mobile DVR (as in taking a tuner from your Genie), and you have all of your channels available for streaming (i.e. all your locals), you're streaming directly from your Genie, so you won't encounter the dynamic ad insertion.

    If all you see is some channels available for streaming, and the only local channels you see for streaming are the NBC, Fox and/or ABC stations if your local affiliate is an O&O station (or Hearst Owned for ABC), you'll encounter the dynamic ads for stations owned by the companies I mentioned. Some of them only happen for out of home due to rights issues, while in home you get a DirecTV provided stream with the same ads you get on TV. (At last check, this applied to the NBCU, AMC, A&E and Fox News owned channels, while the Disney owned channels always use the streams from their Watch apps)

    Android is open source, it's easy to decompile an app and see where each features are being used after you self translate some if/then style statements in raw Dalvik/Java code. The ONLY time the dynamic ad components are used is when they're using the streams from one of those networks APIs. The "third parties" they mention are those networks APIs. It's the same "party" you would be dealing with if you used the ESPN app to stream ESPN instead of the DirecTV app.
     
    Last edited: Dec 15, 2016
  14. OlderNDirt

    OlderNDirt Mentor

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    I do appreciate the information, but none of it is pertinent since I CANNOT even open the app unless I agree to the terms as stated. The same now applies to my wife's Ipad that updated the app about 4 days ago. Without agreeing to allow them to collect all data and share with third parties, there is no app.
     
  15. peds48

    peds48 Genius.

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  16. tivoreno

    tivoreno AllStar

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    Same issue for me on both my phone and tablet. I was able to start watching programming, stopped the show, then suddenly both devices were no longer registered. Trying to re-register them yields: "We ran into a bit of a problem. Please try again (100)." What a POS!
     
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  17. HoTat2

    HoTat2 Hall Of Fame

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    Yep ... sorry to say truer words never spoken about this new MDVR service ...



    Since the latest update the Android app here refuses to re-register and just hangs forever on "Registering Your DVR" with the "spinning circle logo of death."

    And it never even list an error message ...

    Genie System info. continues to list the client (an LG Smartphone) as "not registered."



    Sent from my LGMS550 using Tapatalk
     
  18. HoosierBoy

    HoosierBoy Legend

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    May 25, 2007
    All of my registered devices now show "DVR Access" in the settings instead of Mobile DVR. Is it just me?
     
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  19. poppo

    poppo Hall Of Fame

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    Well, on the plus side, it may wide spread, meaning it is more likely to be fixed. Were both of your devices android based? I ask because the problem for me only seems to be with the android app as I don't have that problem with my iPad and was able to successfully register another iPad.

    .
     
  20. OlderNDirt

    OlderNDirt Mentor

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    Nope! The Ipad is the wife's....I have nothing IOS.

    Look, So sorry I ruffled everybody's feathers. I guess I should give D* credit for being direct and to the point....."Agree to give us the right to collect any and all data from any and all equipment involved, be it ours or yours, for any and all purposes we so desire including providing it to any and all third parties for any and all possible purposes or you cannot use our app for any purposes what-so-ever!" If I don't "agree", I have a fairly substantial reduction in service in spite of an increase in cost. And I am supposed to be good with that because "everybody else is doing it?"

    I have been a devout customer of DirecTv for 20+ years for a reason. Now the argument is "the're just like everybody else." The more that is the case, the less reason I have to remain a devout customer.
     

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