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Moved receiver to new room, now getting error 771A

Discussion in 'DIRECTV General Discussion' started by ryanburnett, Jul 2, 2012.

  1. ryanburnett

    ryanburnett New Member

    Jul 2, 2012
    Today I moved my HR24 from my living room to my office. Unfortunately I'm getting the 771A error.

    My dish goes into a two-way splitter outside my house. One coax goes into the living room (where the HR24 used to be) and the goes into my office (in the event I wanted to move the receiver).

    I've spent a couple hours troubleshooting this online. Here's what I've tried:

    1. Power cycled (unplugged) the power inserter and HR24 for 10 minutes
    2. Connected the power inserter's SWM coax to the wall coax
    3. Connected the power inserter's IRD coax to the HR24's SAT 1 coax port
    4. Tightened the coax cables with a wrench
    5. Plugged the power inserter directly into the wall power outlet
    6. Plugged the HR24 into the power strip
    Despite these efforts the 771A error persists. Is there anything else I can try?
  2. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    What coax is the PI plugged into? It needs to be connected to the coax that goes to the red power passing port on the splitter. Also, make sure that any unused coax cables or splitter ports are terminated.

    - Merg
  3. ryanburnett

    ryanburnett New Member

    Jul 2, 2012
    Swapping the cables at the two-way splitter outside fixed the problem. Thanks.

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