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Movers Deal vs. New Account

Discussion in 'DIRECTV General Discussion' started by brianoffs, May 19, 2013.

  1. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    If the customer does not provide correct and accurate information at the start of the agreement, how is the company at fault for removing offers made under false pretenses?
     
  2. raott

    raott Hall Of Fame

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    What is being provided that is false or inaccurate? Unless Directv asks, has any other family member been a customer, then nothing that has been provided is false.

    If it is policy for a family member to not get a new customer deal, disclose the policy, ask the customer up front if any family members have been customers, if the customer lies, by all means at that point it's on the customer.

    Not sure why it is so hard to understand that parties to a contract are not bound by undisclosed terms.
     
  3. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Part of the D* offer specifically says "New customers only on approved credit...". I guess they could put a definition to the "New customers" part of it but I don't think it's undisclosed information if they don't.
     
  4. Volatility

    Volatility Legend

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    May 22, 2010
    I had mentioned record keeping. Not agent error or system error.
    +1
    Hi :) you can see them under DirecTV.com. Choose TV packages. You can see the pricing and equipment offers if you are to proceed.
     
  5. raott

    raott Hall Of Fame

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    Nov 23, 2005
    If they are going to revoke the new customer offer, raise the quoted price, and still bind the customer to a two-year contract, you bet they better have a definition of "new customer" and disclose it.

    If on the other hand, Directv simply cancels the account, with no contractual obligation, that is their prerogative.
     
  6. damondlt

    damondlt New Member

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    Newfoundland...
    Glad I wasn't the only one thinking this!
     
  7. damondlt

    damondlt New Member

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    Feb 27, 2006
    Newfoundland...
    CUSTOMERS have Credit, Not households!
     
  8. Griffs77

    Griffs77 New Member

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    Sep 21, 2012
    This is some goofy back and forth.

    People do this with phone and power service all the time. Even at the same address.

    Use the wife's maiden name. Problem solved.
     
  9. Old_School

    Old_School Legend

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    PA
    I have to agree with this.... The perfect example of this is the changes with the PP. I know several people within my relation that have been with Directv for years. Some are currently in a contact and other are not. All have carried the PP there entire time with Directv. A few have called to take advantage of the new changes and where told they can't get the upgrade till some time in 2014 because that is when they will have carried the PP 2 years.

    One case that sticks to my mind is my grandparents. They have carried the PP since 1999 when they signed up. They are on the same standard SD boxes they have had for years. When a call was made to ask about a upgrade they where told they can't get it till April 1, 2014.

    I also agree with the fact that while the household is not a new customer with Directv as they have had it under the OP's name for years but, if they would move and get it under the wife's name it technically would be a new account. I think Directv would have a hard time proving its not new as sh*& happends in life.. as stated the OP and his wife could have separated and one cant afford it.. etc, etc. I also think the cost of proving they are not truly "new" customers and removing the credits would far out weight the cost of just letting it go.
     
  10. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    It's also retroactive from their last upgrade. With that being said, if a replacement receiver was activated as an upgrade instead of as a replacement, it will mess with the PP upgrade. You just need a competent CSR to notice it.
     
  11. Groundhog45

    Groundhog45 Hall Of Fame

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    Cedar Park,...
    You would need to not only have your wife sign up but also use a different credit card number. And probably not have the same home phone number to be shown as a different customer. I suspect the mover's deal will be pretty good. They will want to keep you as a long term customer, especially if you're upgrading to more expensive equipment.
     

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