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Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.
Yeah, hopefully a followup call will get you back in business.
Well, for those of you who haven't placed your order, I hope that your luck is as good as mine when you call. Talked to a delightful lady named Karen, and she was completely trained on the whole thing. She completely explained everything, including what additional capabilities the DECA (she called it an "Internet Kit") would provide outside of MRV. She waived the installation charge (although I had to ask for it), and also indicated the possible swap out of my old H20.
It was funny because we were talking, and the whole time she referred to it as the "Whole Home DVR" service. While we were waiting for my payment to process, I told her that I had seen on a D* forum that today was the day that it went national. She says "I know! I had even been telling myself 'Just be ready for a hectic day since MRV is going national'". So she started using the lingo at that point. She even said "I can't wait to get it installed at my house. It's a really cool service!"
This came out at the exact right moment for me. I just bought and moved into a house, and I've been needing to run a Cat5 cable to all of my D* receivers and my AppleTV. $100 for all of this is a bargain, especially since I don't have to crawl around in the attic now! :lol:
I'm in the same boat, only right now I just can't afford the upgrade.
I was going to wait, but with your post, I just called, read the CSR what I've bolded above (from your post), he put me on hold, and came back saying all set.
Just checked each DVR and "beta" is gone.
Thanks again Doug.
Tried the same process....no love here....they indicated all sort of glitches in their system...even tech support couldn't resolve.
Not that big a deal...just wanted to share results may vary.
We'll just sit tight and check again Monday.
Now that's the understatement of the day.:lol:
Just got off the phone with CSR and then technical support. No dice on waiving fees and I tried swapping my HR20 (which has been skipping audio on playback for sometime now and I haven't called because I was anticipating the HR24) for a HR24. I declined to move forward until I could figure out the audio problem on my HR20 since they didn't want to upgrade me to the HR24.
Anyone else have some luck with HR24 and they are definitely learning since the CSR stated "I would need to have a wireless network in order to have MRV".
I tried again and was told someone would call me back, we'll see.
!rolling That's the best one yet!
I think that I've got my order done successfully, although it wasn't exactly what I expected. I am not a beta participant, and my receivers are not currently networked. I already have an HR20, and two older non-hd tivo-based dvrs. Here's what I ended up with:
Swap one existing Tivo for compatible receiver: $0
New HR24 $149 (replacing the other Tivo)
Internet Connection Kit Upgrade $99
Shipping/handling: $19.95 (but they credited this back to my account, so the net is $0)
So, with taxes, that's $268.46.
The "internet connection kit upgrade" naming doen't sound quite right since my install will be DECA, and I thought there was going to be another $50 install charge for MRV.
But, all in all, does it sound like the CSR got me the right equipment and install package?
The person I'm on hold with now evidently doesn't quite know what she's doing. We'll see how this ends up.
So the lesson learned here is that this is Day One of the rollout....getting every person up to speed in every CSR location is likely challenging. In addition, a tech supervisor indicated there are indeed a few glitches on the activation side on their end, so results may not be the same for everyone.
I reiterate that this is not a big deal...and this will all work its way out over a couple days...maybe even sooner. I'm just going to stay cool and resume my quest on Monday. Life is good and this will all be resolved.
I think as the day goes on, this will be the right path .. The term 'Beta' seems to be a key word that gets the folks to the right part of the system.
From what I can tell, you either need 'MRV-Compliant' or 'MRV-unsupported' set on your account. I suppose the default option is 'MRV-noncompliant' or 'none'. Once you account has an appropriate flag, THEN and only then, you can add the 'whole home DVR service' to you account. So really, it's a two step process.
Most people already know this .. but "No" Wireless for MRV is a bad idea :nono2:
Is it possible to get the DECA setup and at a later date add another compatible receiver viia wireless or would another DECA be needed?
I know you personally are, but to reiterate .. Patience, Persistence and Politeness .. It will get done.
Sounds right to me. Good job. Enjoy! The Internet Connection Kit is actually the DECAs required for your setup.
Yup....that's been my song as well - patience.
Wireless is a bad idea .. BUT .. if you add a receiver later, you could probably try. More likely, if you order a receiver through DIRECTV they will send you an x24 which has DECA built thus solving the problem .. OR, they'll get you DECA set up via the install process.
Bottom line is that I suspect going forward with additional receivers will generally not be problematic if you have MRV on your account.
I might have missed something in the past few months and probably because I wasn't apart of the beta, why is "no" wireless a bad idea?" Is it the access to on-demand stuff. I apologize in advance for the rookie question.