MRV/DECA Going National May 13th

Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.

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  1. May 13, 2010 #541 of 1990
    say-what

    say-what Active Member

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    New Orleans
    I have the legacy Premier Package with DVR service included - nothing ever changed and they never looked at my underlying program package.
     
  2. May 13, 2010 #542 of 1990
    dminches

    dminches Godfather

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    Oct 1, 2006
    I called and gave the CSR Doug's instructions and it seemed to go fine.

    Once this is activated I am assuming that the multi-room menu will not look any different. I guess until there is another software upgrade I should still see "beta" as the last option on the menu?
     
  3. May 13, 2010 #543 of 1990
    john18

    john18 Active Member

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    Nov 21, 2006
    I do have a question for someone.

    I did get the change made with D* and my status on their website does show that I am subscribed to Whole Home DVR Service. However my receivers still show me as on the beta test. Do I need to do something with the receivers to force or change anything, such as downloading the NR or anything?
     
  4. May 13, 2010 #544 of 1990
    biggie4852

    biggie4852 AllStar

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    Jul 9, 2007
    Ok a five minute call and installation is Saturday between 12-4. The CSR waived installation charge of $49.95 and $25.00 of the equipment fee so my cost was $78 tax incl.
     
  5. May 13, 2010 #545 of 1990
    docderwood

    docderwood Mentor

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    Oct 27, 2006
    Despite following the below and calling twice Directv will not allow me to upgrade to MRV without DECA being installed. Very frustrating, installed the HR24 tonight and this is the last thing I need to do. MRV is still working with the BETA but the CSR's have been ADAMANT that they must have DECA installed.

    Why do they have to make it so freaking difficult?
    :nono:


    Enable MRV using your home networking
    First a disclaimer ..

    DIRECTV's preferred method of enabling MRV is via their MRV upgrade path which includes adding DECA and SWiM as necessary in addition to upgrading any splitters, receivers or multiswitches. This is DIRECTV's Connected Home initiative.

    However, if you want to use your own home networking, you can do so. You will still need to pay the $3/month MRV fee (called 'whole home DVR service') and it will need to be activated on your account. Here is the procedure to get that accomplished:

    NOTE: If you are ordering DECA/SWiM, DO NOT follow this procedure. Simply order DECA/SWiM and MRV will work out the way it's supposed to.

    This procedure is for those folks who want to use their own home networking and continue to enjoy Multiroom viewing.
    Call 1-800-531-5000
    Give Your Phone # when prompted
    At the main menu voice prompt say "Whole Home DVR Service"
    At this point you should be connected to an agent
    Tell the agent that you have been participating in the 'Whole Home DVR Service beta' and you want to enable 'MRV-Capability' so that you can activate 'Whole Home DVR Service' on your account
    Ask the CSR to cancel (or do not enter) the Connected Home upgrade screen
    Ask the CSR to enter 'Account Attributes' (under the same drop down as adding services) and choose 'Create New'. The only option here is 'MRV-Capability' and it should be set to 'u' (for unsupported) with mostly defaults. At this point, you have enabled the 'MRV' flag and you could (in theory) order from the web page. I saw it when viewing my account via the web.
    Once this has been set, the CSR will have to exit your account information and then reenter your account information screen so that the information refreshes.
    At this point, the CSR can now enable "Whole Home DVR Service"
     
  6. May 13, 2010 #546 of 1990
    azarby

    azarby Hall Of Fame

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    Dec 15, 2006
    They didn't change my plan. I had "Total Choice Plus" and still do after the activation.
    Bob
     
  7. May 13, 2010 #547 of 1990
    Davenlr

    Davenlr Geek til I die

    9,715
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    Sep 16, 2006
    No, it will pop up in the next 30 minutes when your receiver gets a hit. If not, you can force it from the DirecTv website.
     
  8. May 13, 2010 #548 of 1990
    matt

    matt New Member

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    Jan 11, 2010
    Keep trying, I did it.
     
  9. May 13, 2010 #549 of 1990
    Paul A

    Paul A Godfather

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    Jul 12, 2007
    Nice, maybe one of those your mileage may vary scenarios. I may upgrade to premier once they get D12 loaded up so it was no biggie.

    Best,
    Paul
     
  10. May 13, 2010 #550 of 1990
    Paul A

    Paul A Godfather

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    Jul 12, 2007
    It took a couple of minutes before mine disappeared but I did not need to do anything special. Last software update was March 3rd.
     
  11. May 13, 2010 #551 of 1990
    bakerfall

    bakerfall Godfather

    458
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    Aug 23, 2006
    Ok, on my 3rd person of this call, I got it taken care of.

    If you are in a situation where they can not enable MRV after enabling the flag, you are likely on a grandfathered plan. You have to be on a current plan in order to add it.

    So in effect it cost me $4 a month to add it as my new plan is $1 more a month.
     
  12. May 13, 2010 #552 of 1990
    docderwood

    docderwood Mentor

    38
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    Oct 27, 2006
    I tried again and this time got a helpful CSR who said she new just what to do, did it.

    But....reciever still shows in beta and now change on the webstie that would allow me to add MRV????

    Any idea how long the delay is???

    thx!

     
  13. May 13, 2010 #553 of 1990
    Shades228

    Shades228 DaBears

    6,081
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    Mar 18, 2008
    Unfortunately going against the grain has apparently been a learning oppertunity for both sides. Sorry to hear the issues with you guys who haven't been able to get it going yet.
     
  14. May 13, 2010 #554 of 1990
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
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    Jul 12, 2006
    Los Angeles
    I'm not quite sure what you mean .. Does the website show that you are already active or does it show that you can click Activate? If it shows that you are active already, give it about 30 minutes or so or click here to refresh your services.
     
  15. May 13, 2010 #555 of 1990
    docderwood

    docderwood Mentor

    38
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    Oct 27, 2006
    Doug,

    It is not showing it as being activated on the website or as an option to be activated on the website.....

    thx!

     
  16. May 13, 2010 #556 of 1990
    uncouth

    uncouth AllStar

    57
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    Nov 7, 2007
    Guys, I have 2 HR22-100's and 1 HR20-100, I do not need any receivers swapped for the deca/swm MRV upgrade, correct? At one time I had the old TiVO DVR too as the 4th receiver, which SWM am I likely to have installed?

    The wifey is freaking out that she may lose her recordings...
     
  17. May 13, 2010 #557 of 1990
    Hutchinshouse

    Hutchinshouse Hall Of Fame

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    Round two, on phone now for 39 minutes. Nothing like being unprepared. Sad.
     
  18. May 14, 2010 #558 of 1990
    docderwood

    docderwood Mentor

    38
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    Oct 27, 2006
    Third call worked!!

    Had to log completely out of the website rather than just refresh, not sure if this is what solved it, though.
     
  19. May 14, 2010 #559 of 1990
    Hutchinshouse

    Hutchinshouse Hall Of Fame

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    Bingo! What a pain. They had to delete/re-add my package & services to get it to work. WTF? "Beta" no longer showing within my UI. Anyhow.... Now I need a beer! Crazy!

    [​IMG]
     

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  20. May 14, 2010 #560 of 1990
    MikeW

    MikeW Hall Of Fame

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    Now if LameLefty gets taken care of, we can all rest easy tonight.:new_sleep
     
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