MRV/DECA Going National May 13th

Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.

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  1. May 14, 2010 #561 of 1990
    mrcon0728

    mrcon0728 Member

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    Jersey Shore
    Keep at it, it took me 3 tries, but I finally got it done because the girl was willing to let me help her through the process. The first two guys tried to sell me the DECA, new receivers, and install.:lol:
     
  2. May 14, 2010 #562 of 1990
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Sounds like you don't need any receiver swaps, though the HR20-100 has been somewhat troublesome.
    As for the SWiM, "I'd bet" you'll get the SWMLNB since you're below the eight tuner limit.
     
  3. May 14, 2010 #563 of 1990
    Greg Alsobrook

    Greg Alsobrook Lifetime Achiever

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    Their systems are down until approx. 6AM so no need to call now. :)
     
  4. May 14, 2010 #564 of 1990
    DMRI2006

    DMRI2006 Godfather

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    LOL reading all these stories. Will definitely wait until the plug is pulled -- hopefully more of them will know by then what's going on with this when I have to make the call. :nono2:
     
  5. May 14, 2010 #565 of 1990
    swyman18

    swyman18 Legend

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    Yeah, interesting stuff! I'd definately like to extend appreciation to all you folks that have the patience and tenacity to try to get the CSR's all on the same page before I'm willing to call in. :)
     
  6. May 14, 2010 #566 of 1990
    MikeW

    MikeW Hall Of Fame

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    What a day it must have been at the call centers. I'll bet there is more than one CSR with a cold one in front of him/her right now.
     
  7. May 14, 2010 #567 of 1990
    matt

    matt New Member

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    Haha if they would just listen to us telling them how to do their job it wouldn't be so hard for them :lol:
     
  8. May 14, 2010 #568 of 1990
    codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    I got a cold one if front of me just thinking about calling a CSR! :lol:
     
  9. May 14, 2010 #569 of 1990
    codespy

    codespy Go Pack Go!!!! DBSTalk Club

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    On DirecTV.com...under "my services"....for whole home DVR...it says "$3.00 per month" under that "Not Eligable" under that "call to activate".

    No calls made, running Beta and everything on network working fine.
     
  10. May 14, 2010 #570 of 1990
    rsblaski

    rsblaski Icon

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    Jul 6, 2003
    Southern Nevada
    Called today (Thursday) and the CSR knew immediately what to do. She said that today was the first day of the roll-out and after a (relatively) short call, an install was set up for Saturday morning. (Hope it gets done before the Nationwide race.)
    For those in the test markets, how long did your install take?
     
  11. May 14, 2010 #571 of 1990
    clay_w

    clay_w Godfather

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    I have the Total Choice Plus package still (grandfathered I believe...), so I assume I'll probably have to move to a current package if I want MRV and it will probably cost about $5 more/month?
     
  12. May 14, 2010 #572 of 1990
    MartyS

    MartyS New Member

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    hmmm... maybe they're trying to program it so the CSRs can actually find what to do!
     
  13. May 14, 2010 #573 of 1990
    iceturkee

    iceturkee DINFOS Trained Killer

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    daytona...

    the second lady i spoke with complimented me for knowing more than she did and suggested i should come to work for the company!
     
  14. May 14, 2010 #574 of 1990
    Billzebub

    Billzebub Godfather

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    I apologize if this has already been answered or if I'm off topic. I have a DECA install scheduled for Monday. I currently have an HR22, an R22 and an
    R15. I have a slimline 5 dish and do not have SWIM.

    I have an HR24 or order from Solid Signal but I don't think I'll have it by Monday. According to Directv I will need to replace the R15 and the R22 for DECA to work. They also tell me that my dish needs replacing. I know the R15 is not compatible but I'm pretty sure the R22 is. My plan was to replace the
    R15 with a DIRECTV supplied H receiver and then deactivate that when the HR24 arrives. I don't think my dish needs replaced, just a SWM installed.

    I think the problem is that DIRECTV thinks I need to replace my R22 with a DIRECTV H receiver, which would take me to 4 tuners and could be run right from the dish. My plan was to make the appointment and just explain to the tech on Monday.

    My questions are:

    Am I correct that the R22 will work with SWM and DECA?
    Am I correct about the Dish not needing replaced?
    Should I keep the appointment or reschedule for after the HR24 arrives?
     
  15. May 14, 2010 #575 of 1990
    HRJustin

    HRJustin Godfather

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    Oh yea the HR24 has built in DECA almost forgot :lol: you should be all set. I think the way you described is your going to replace the R15 with the HR24 right?
     
  16. May 14, 2010 #576 of 1990
    dminches

    dminches Godfather

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    I called last night and everything seemed fine. My online account shows MRV activated and there is a $3 charge on my bill. I woke up this morning, turned on the TV and now it says there are no active MRV DVRs. The menus are as they have been during the beta period.

    1 - Should the menus have changed?
    2 - Do I need to opt out of the beta?
    3 - Do I need to reboot the DVR to get them to be networked again?
     
  17. May 14, 2010 #577 of 1990
    HRJustin

    HRJustin Godfather

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    1 - From all the success stories ive read in this thread the beta screen should be gone and just show something like activated or authorized under the Multi-room status menu.
    2 - just from what ive read here the beta screen should disappear within a few minutes of adding the $3 fee.
    3 - From the posts ive read I havent seen anyone needing to reboot.

    I am just going by what ive read through on this thread no personal experience yet. :lol:
     
  18. May 14, 2010 #578 of 1990
    Mikej0530

    Mikej0530 Cool Member

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    Dec 23, 2008
    I called a csr and I just was asking about MRV. they said that I have all the right recievers that all I needed was the adapters. So my final cost would be $99 dollars. So I turned around and asked then how much would a second hddvr cost me. They said they it would be free. So I have decided I don't need MRV all that much
     
  19. May 14, 2010 #579 of 1990
    HRJustin

    HRJustin Godfather

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    I just thought of something that might be causing problems. I havent seen anyone post this so I thought I would throw it out there.

    If you are calling in to just add the Whole Home DVR service without upgrading it doesn't matter if you have SWiM or legacy. If you want to add the $3 fee and agree to being unsupported your setup doesn't make a difference because its using your separate network. Some CSRs are getting stuck on the upgrade path by saying you need SWiM and DECA. I was thinking of what you could say that would alleviate some confusion from the CSR. Maybe it would help to specifically say "I want to use my own home network and support networking myself." or "Multi-room has been working fine during the BETA using my current home network I wish to continue to support it myself. " along with Doug's instructions. I thought that might give the CSR more to go on as to where to go to flag as "unsupported" by DirecTV.
     
  20. May 14, 2010 #580 of 1990
    bakerfall

    bakerfall Godfather

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    Aug 23, 2006
    Or just tell them you already have DECA, the receivers don't know and neither will they.

    Follow Doug's instructions, or the previous ones telling the CSR how to look up the instructions in the DORIS database. That was very helpful as there are screen shots.

    And yes, it will show up in your account online and your menus will change. If neither of those have happened, the CSR did not complete the process correctly.
     
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