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Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.
Phil - Thanks for that info. That's a deal-breaker for me. No way I'm changing my current plan.
I dont think that is true. From the instructions ive seen how the flag is actually set it doesnt even have anything to do with the package. Also when reading through this thread several have had success with adding the MRV fee without changing their plan at all.
I have no experience with this I am just going by the experiences ive seen posted in this thread. I am going to wait for a few days hopefully by then more CSR will have had done this and will know where to go and what to do. Eventually as this rolls out more and more it will become common knowledge.
EDIT: well i found one example lol
When I called last night they scheduled my upgrade for Sunday between 4-8 PM. The website shows unscheduled. Do I need to call in?
Well I thought I was going to have this activated after talking to the CSR yesterday...but still not activated. So I tried calling in again this morning...No dice. This one said that I have all the correct equipment but it's not allowing her to do anything. I read Doug's scripts and tried to get her to find the Account Attributes screen and she nor her supervisor could find it not matter where I told her to look. She finally gave up and said she would escalate this (which means I will never hear back). So I guess I'll wait a bit and call again later. Super frustrating! And once again this CSR rep said you will extend your contract if adding the DECA package. This is the 3rd different CSR rep that has told me this, and I see several others have been told this as well. So this too is clearly not getting filtered down correctly, if indeed they are not supposed to extend...I'm still skeptical on this.
Spoke to a CSR and Supervisor this morning...the issues reported by a number of folks preventing activation still exist and are being worked on....so patience is the word of the day. The "issues" they are having pertain ONLY to those who are not asking for the SWM/DECA installations.
It may likely be Monday before they get the order system hiccups resolved, or so I was told.
Same here... A couple of people have stated the same. I called and confirmed my apt. but the website still shows unscheduled.
Thanks. I'm trying to get home from a conference & am flying all over the place because of the bad weather so it would be a hassle trying to deal with this between flights.
Just ordered my MRV upgrade. Didn't get any discounts though, kinda not happy with that. Installation scheduled for Wed morning. They are replacing my 4 H20's and my one SD box along with doing the actual MRV/Connect Home upgrade. I'm hoping that the installer brings a HR24 with him too as I have an HR20-100 currently and would love to get it updated.
I too have participated in the beta. I called yesterday & CSR was having a tough time. I was her 1st with the "I only want to add the $3/mtn fee & use my networking equipment". She contacted 2 others & still couldn't figure it out. I had to go to an appointment and told her to "just add it to my account, if possible". She said to call back later, my answer would/should be in my account info.
Called this AM & viola - CSR said the $3 fee was added to my account. It's just not showing on my online account info, yet.
Despite the fact that my setup is not working yet, the CSR was knowledgeable and worked hard to solve the issues. I was happy to see that they have a team well versed in this so I don't feel like I understand what's going on more than they do.
I was told to call back on Monday, there is an issue with the CSR's computers not allowing them to activate the MRV after settings are set to 'U'.
My CSR this morning was clearly able to follow along without getting confused and could even tell me what the options were on his screen for settings 'Y' 'U' and I think he said 'N', so I am sure he was where he was should have been. Even after setting to 'U' and then exiting my account and reentering it was still not available.
I will try again on Monday, it still works (until Thursday) so nothing to worry about.
Total time on phone between Thurs. afternoon and Fri. Morning: 1Hr 15Min.
This is the exact thing that happened to me last night. If you are on a legacy plan, that is why. Once I changed from choice xtra + hd dvr to whatever the current equivalent is, they could add it. Took 3 people to figure that out.
That's a bummer, I don't really want to switch plans.
That's obviously not the sole reason. Several people have already posted that they've been able to add MRV Service without changing from a legacy plan.
I made one call last night but decided to wait a few days after the lady insisted I needed to talk to the tech department. I am terrified about talking to a tech guy.
Last time when one of my HDDVRs suddenly died on me I was glad I had the protection plan, but the tech guy insisted I tested all the plugs, wires and switches first. I told him it just so happened this DVR was bulit in a closet with all the junk behind a false wall, but he would not budge.
I was forced to get on my butt, nudge slowly with my behind under the crawl space with a great deal of difficulty trying to use a ranch to loosen a few bolts, when he learned it his comment was, "damaged nuts?" To which I responded, "no, Arthritis!" and ended the call.
I have my install scheduled for Sunday morning. I was told over and over again that both of my receivers (HR22 and R15) would be swapped out with HR24's. Any chance it will actually happen? I did pay an upgrade cost ($149) plus the $99 for DECA.
I was skeptical too, but she said they couldn't add it to a legacy plan and as soon as she changed my plan she was able to add the service.
I'm just telling you what was necessary to get it to work for me. I'm sure this is the problem for some of the others as well.
I participated in the beta, also, using my existing network (and a purchased SWM-8). It makes sense to get the DECA adapters (or at least not give up that capability). If I ask to have the MRV flag to unsupported, will I lose that upgrade path (to DECA) in the future?
I didn't have to change anything.
My wife just stopped in to see me at work and told me that a supervisor from DirecTV called the house and wanted to talk to me. She told him I was not home and he asked if he could call me at the number I called from this morning (my work number), she told him that was fine. It seems he must have gotten side tracked because he never called me at work.
I am really curious as to what he found out for me.
MODS, what do I do if I'm told that I have to change packages?
(I am still using the 3 P's)