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Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.
belt and suspenders :lol:
"Green" means filter not needed, but doesn't hurt anything either.
Be concerned my install was canceled today because they had no swm16's on the truck. Was going to use 2 swm8s but I stopped them dead in their tracks. No idea when I will mine now.
Corrected, my bad. They actually replaced the SWM Splitter, since my LNB had SWM built-in.
SWiM-16s are very new... definitely not standard equipment. You could call and have a note added to the order saying SWiM-16 required, but it still may not help.
A SWiM-16 has four wires coming in from the LNB, and two outputs, SWM1/PWR and SWM2 (there's other stuff, but it's not important). The SWM1/PWR and SWM2 outputs are wired to splitters, and each output can support a maximum of 8 tuners. (It's like two separate SWM-8s, but the DECA is bridged). The SWiM-16 can be powered either by a Power Inserter at one of the receiver locations on the SWM1/PWR connector, or directly on a PWR connector.
When you say 8 tuners, do you mean 8 HR DVRs or 4 HR DVRs with 2 tuners each? I have 7 HR2x so that means I need a SWM 16, right?
And what do we say to them to convince them for sure that the 2 SWM 8s won't work and that a SWM 16 is required? Thanks.
eight tuners = 4 DVRs.
DECA + more than eight tuners means SWiM-16 or nothing.
You tell them that DirecTV policy now requires a SWiM-16 for anything over 8 tuners, and a SWM Expander with 2 SWM-8s will not bridge DECA between the two SWM-8s. He may not have a SWiM-16 (he may never have even seen a SWiM-16), and may have to come back when he does. If he balks at getting a SWiM-16, call D* and escalate.
The email route finally worked! It took 20 hours, but no more getting lied to or cut off.
Response (Michael W ID U5694) - 05/15/2010 11:13 AM
Thanks for writing. I appreciate the opportunity to assist you. I was able to added Whole Home DVR Service to your account. This service is $3 per month. The changes to your account will be reflected on your next DIRECTV bill, or you can see them immediately by signing into your DIRECTV account online at directv.com/mydirectv and clicking on the "Activity Since Last Bill" section in the "Account Details" page.
Thanks again for writing.
Michael W ID U5694
DIRECTV Resolution Specialist
P.S. Have a question? Anytime, any topic, instant answers - support.directv.com The Answer Center provides you helpful information, 24/7, all at your fingertips.
Customer (xxxxxxx) - 05/14/2010 01:42 PM
Hi. I have my receivers connected via my home network (ethernet) and would like to enable Whole Home DVR Service (MRV). I do not need any new equipment.
I understand that in order to enable the service, I need to have a new account attribute added to my account. I've been told: "Ask the CSR to enter 'Account Attributes' and choose 'Create New'. The only option here is 'MRV-Capability' and it should be set to 'u' (for unsupported"
Please set this flag on my account so that I can enable this service. Regards
When they call to verify your install on Wednesday ask the installer if he has a SWM16 for you since you have 16 tuners.
I just got off the phone with DirecTV... I want to know from the other users...
When DirecTV forced a software download onto your DVRs, did anyone else lose any or all recorded programs?
The agent on the phone said (and for all I know it could be something he pulled out his backside) that when they force software onto the DVRs to enable MRV, it will wipe all data (including recordings) from the DVR.
Of course, he wouldn't offer any compensation ("we only compensate for live TV, not loss of recorded programs.")
Brother in law tried to get them to enable MRV via an e-mail, no luck:
"As you've heard, we've just launched the Whole Home DVR Service nationally. In order to enjoy this feature,you'll need to have at least a Whole Home enabled HD DVR and a secondary HD or HD DVR receiver. I see that you have all of the proper equipments and even enjoyed it during our beta testing. However, as of this time, we made major changes on how receivers will be networked and connected so merely adding the service may not be enough. To determine what else you need, you can visit our website at DIRECTV.com/WholeHome or you can call us at 1-800-531-5000 so that we can assist you."
Responded to that saying he doesn't need connected home, just enable MRV, hoping that it works the 2nd time, he really doesn't want to spend the $149 for connected home.
This was due [mostly] to the current CE [cycle] verses the NR.
Yes .. and no more CE talk here in the normal forums, please. Use the CE forum for that discussion.
My result: success!
Called this morning and went through the 'Doug' process. CSR said all was fine after talking to a supervisor. She initially was on the wrong screen, but said she found where to add the account attribute for MRV, she did it, and stated all was good to go.
About 4 hours later I still didn't see whole home dvr on my account, and my receivers still showed beta. I wanted to make sure my grandfathered package of Choice + HDDVR wasn't causing a problem, so I changed my package on the website to just Choice. I didn't have to add back HD and DVR; the system did that for me.
I then called back in and talked to another CSR. She stated that all was OK on my account, but since I was a beta tester, I could continue to use whole home for another week without paying. And if they enabled it today, I would have to start paying the $3/month today. She told me that next Saturday I would get a message on my screen that the beta period was over, and to call back then. Out of curiosity, I asked her the status of my MRV Compatibility attribute. She stated that valid values were 'y' or 'u', and mine was set to 'y'. I told her I was OK with paying $3/month starting today, and asked if she could change the attribute to 'u'. She said she could do that, and then did it. I asked her to then re-authorize my units, and almost immediately the beta status went away. Shortly after that, I can see the pro-rated whole home charge on my account online, and the service shows as 'activated'.
Hope this helps someone.
I have 10 tuners and the installer put swm8. Every thing seems to work right. Should I be concerned?
Yes, you should be concerned, if you have more then 8 tuners you must have the SWiM16.
Two supervisors came out today and no configuration they tried worked on the HR20-100's. They said I needed to call Directv about swapping out for a newer model and of course Directv says boxes should work and the swap in a minumum of 2 boxes which they already swapped.
If you only have one swm8 then 2 of your tuners are not operating. Check dvrs make sure both tuners are active.
Does the insertion of your home network via a DECA module take up a channel on your SWM? In other words, if I have 4 HD DVRS and one DECA for broadband, would a SWM8 still be sufficient?
You in a heapo trouble..