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MRV/DECA Going National May 13th

Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.

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  1. jsmuga

    jsmuga Godfather

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    Jan 3, 2008
    New Hope, PA
    I had the install yesterday and the installer did have a SWiM16. However the ordering system did take into account I have 12 tuners and let the installer know I needed a SWiM16. I had the CSR when placing the order note that I needed one on the notes to the installer.I also called D* the next day and a CSR emailed the installing office to make sure he had one. Doug's advice is also good if the installer calls to let you know he is on the way ask so no ones time is wasted. It was definitely not on my work order the installer had to call from my home to add the SWiM16 to the order.
     
  2. joed32

    joed32 Hall Of Fame

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    Jul 27, 2006
    My install was this morning and had to be canceled because there was no SWM 16 on the work order. Trying to set up a new order now.
     
  3. UMass03

    UMass03 Cool Member

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    Jun 6, 2009
    I have an install scheduled for this Saturday for an HD DVR and HD box for a second room. I've read a few sites that says future installs will have everything needed for Whole Home. Is that the case or would I need to add it to my order in order to get everything installed?
     
  4. jsmuga

    jsmuga Godfather

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    Jan 3, 2008
    New Hope, PA
    I really debated moving to the DECA network since I had a wired network. I am very pleased I did. Doug is right, it is not all about the speed. The DECA network is optimized to work with MRV.
     
  5. Hdhead

    Hdhead Hall Of Fame

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    Jul 30, 2007
    Not having the swm16, as it happened to me yesterday, really ticks me off. It should not be that hard to count tuners needed and schedule appropriately. Most of the installers and their bosses (as in my case) have no idea what they are doing with MRV. Pretty sad, wasting everyone's time.:nono:
     
  6. jsmuga

    jsmuga Godfather

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    Jan 3, 2008
    New Hope, PA
    My installer told me he had to jump through hoops to get one. His supervisors did not want to give him one for the install. Isn't that ridiculous.......
     
  7. LameLefty

    LameLefty I used to be a rocket scientist

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    Middle...
    Yes it is. After hearing so many of these stories in the last few days, it sounds to me that even among the installers who realize that a SWiM16 should be required, a good number of them are being overridden or just talked out of using one by supervisors or others at the HSPs.
     
  8. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Jul 12, 2006
    Los Angeles
    Beta will end, you will lose MRV. If you don't call, you won't have it.
     
  9. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    If the 'HD Flag' is not set on your account, you CANNOT get whole home DVR service. It is one of the requirements.
     
  10. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Yes, this is too bad :nono2:

    If you have 3-8 tuners either a SWiM LNB or a SWiM-8 works perfect. 9-16 tuners, you need a SWiM-16, it's pretty simple, count the number of tuners and get the right equipment.
     
  11. dgordo

    dgordo Hall Of Fame

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    Aug 29, 2004
    Just called in; I've been testing MRV since the very beginning using the CAT5 wire in my home. The CS rep looked at my account, knew that I was not in need of DECA although he asked if I wanted them. I said no thanks and within 30 seconds my account was activated. Very simple.
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Dec 9, 2006
    Four days later and it looks to be improving. ;)
     
  13. joed32

    joed32 Hall Of Fame

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    Jul 27, 2006
    I set up a new order and got a confirmation call a few minutes later that said the install would take 30 minutes. That didn't sound right so I called Installation and they told me that since my receivers were compatible with DECA I do not need a SWM system installed. I'll let it play out and see if the installer has a SWM 16 and cancel the install if he doesn't. After that I give up.
     
  14. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    The CSRs should actually be trying to sell you the DECA upgrade, nothing wrong with that. Glad to hear they set you up quickly, this is as it should be, too. :)
     
  15. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    :nono2: :(

    DECA will only work if you have both SWiM & Compatible receivers. If you don't have SWiM now, it won't work.

    If you have 9-16 tuners, you need a SWiM-16 as part of the upgrade. Anything else they suggest is the wrong solution. If you have 3-8 tuners, then a SWiM-8 is fine. Either way, you MUST have SWiM.
     
  16. dgordo

    dgordo Hall Of Fame

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    Agree 100%. I have no issue with them offering the DECA upgrade.
     
  17. iceturkee

    iceturkee DINFOS Trained Killer DBSTalk Club

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    daytona...


    i need to download a seperate application? sorry, i'm confused because no one mentioned that...just told me once i did the upgrade i could watch on my computer, especially since it shows my internet as being connected.
     
  18. harsh

    harsh Beware the Attack Basset

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  19. richgnoe

    richgnoe New Member

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    Mar 16, 2007
    Just called in and had a great experience. The person I talked to said he wasn't that familiar with MRV but would check. Put me on hold for about 2 minutes and then told me that since I was part of the beta program and was happy with my Ethernet setup. (Everything connected via GB Ethernet wired) then would set my account for the service right away and all I need to pay was the $3.00 monthly charge. He then went on to give me a 10.00 month discount for a year since I have Verizon FIOS. He also offered to upgrade my hr20 DVR but since I was happy with it I dint have to upgrade.

    All in All it was a great experience. I have been a Direct TV customer since 1995 and have always received super service
     
  20. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    I have 22 tuners and a scheduled installation on June 12. Knowing the knowledge base of the installers in my area, I'm probably going to cancel the installation and stick with the Ethernet setup that I presently use. None of the CSRs that I spoke to had a clue about what happens when that many tuners are in play. I've also been offered an HD DVR and an HD receiver at no cost. I've never had a plain receiver and don't know how many tuners they have, but even if it's only one and the DVR has two, that would make 25 tuners. The only HR that I'd accept would be the 24, I do see a reason now for having one.

    I also have two dishes feeding two 6x16 multi-switches. In my mind that would mean two or more SWiM-16s. I that correct? I would like to keep the two dishes active for troubleshooting purposes.

    I've also been told that the installation would trigger a 12 month commitment. I haven't seen that in any of the posts that I have read. Is that true? I have no commitment at the time, but I don't really care since I'm not going to switch providers. I do realize that if I accept the HD DVR I will trigger a 24 month commitment. Again, I really don't care about that.

    Is the advantage of the DECA installation only trick play or is there something else I'm missing? I can live with the trick play I have on the Ethernet.

    What I'm trying to avoid is another installation nightmare.

    Rich
     
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