Well, I never had to call in to get it switched on. I emailed them and said that I was in the BETA and needed to be signed out of it and signed up for the regular service so it doesn't get shut off. I acknowledged the $3 fee and said I did not need SWM/DECA and that mine will be hooked up in the "unsupported" way via my home network. I said it works flawlessly and I see no reason to change that. I got a reply back saying they were forwarding my email to a "special department" and this morning I got the reply saying its been added. I looked and the "Beta" tag was gone and it said "currently activated" under the services section on their website. Cool. No Hassle.