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MRV/DECA Going National May 13th

Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.

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  1. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Might be easier to say " all receivers without a DECA, except the HR20-100 that needs both a DECA & filter."
     
  2. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    There have been a very small number of CSRs who actually needed to have some sort of permission set on their account to be able to modify this .. However, in this particular case, it seems like the CSR just didn't know exactly how to change it. Probably clicking over the fields (start date, end date, etc.) and poking around would have resulted in success.
     
  3. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    Yes, good point .. Thank You.
     
  4. housemr

    housemr Legend

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    Anyone that has had it installed how is the performance with fast forwarding, quality (is it the same as directly connected by hdmi), sound etc (i had a slight lag on fast forward when connected to my network)

    Also, i setup my install on sunday and they are coming out today, will i still need to go online and add the mrv after the installer does the hardware upgrade because last night my basement dvr still said beta program
     
  5. dwcolvin

    dwcolvin Icon

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    At what point does D* realize there are serious problems with this rollout (and I'm not talking about anything to do with us DIYers), and suspend new orders for a bit, and/or organize a task force to understand all that's going on (as documented on these threads) and communicate correct information to CSRs and Techs? :confused: In a past life in Corporate America, we would be scrambling to understand what's wrong.

    I'm not sure I understand, since all this should have surfaced during the 4 city pilot.

    For starters:
    1. 'Broadband DECA', requirement and howto
    2. > 8 Tuners == SWiM-16 always
    3. Howto install SWiM-16
    4. When BS filters are needed
    5. What a R22 counts as
    6. What a Choice Xtra + HD DVR package is
    7. Equipment inventory
    8. An HR24 is not required for MRV
    9. HR20's -- do they all really work?
      ...

    It's becoming embarrasing :rolleyes:
     
  6. joed32

    joed32 Hall Of Fame

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    Just spent an hour on the phone and kept getting moved up the chain to someone who could get me a SWM 16 on a work order. Every one was very nice but they could not do it. The last one sent an E-mail to "order modification" and said some one would call me. I got a call from a woman who said she was going to transfer me to that department and they would fix the problem. Sounds good but she transferred me to a dead line. This is so screwed up!
     
  7. texz71

    texz71 AllStar

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    On the SWiM-8, where would you expect to see this green-label. Is there a example picture somewhere on this forum?
     
  8. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I think it's on the back of the SWiM-8 .. If it's not a brand new SWiM-8 you can assume that it's not a green-label SWiM-8 ..
     
  9. MurrayW

    MurrayW Legend

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    As part of my install, they replaced my owned HR10-250 with an HR24-500. The HR24 was marked as leased. From reading a lot of other posts, this was normal and you needed to call the access card dept to get it the replacement changed to owned.

    I just got off the phone with the activation department and they were insistent that it should be leased since it was an "upgrade". The CSR checked with his supervisor and both said the same thing. He said if the original DVR had broken and that was the reason for the replacement that it would be owned, but since it was an upgrade to get services the original HR10-250 was never designed to get, then the HR24 was leased.

    Has anyone else who had their owned HR10-250 replaced with an HR2X as part of the DECA install had any luck getting the HR2X marked as owned?

    They replaced my HR10-250 for free. I did pay the $99 and $49 equipment and installation charges.

    On a side note, I asked for an AM21 since I had OTA capability with the HR10-250 and they are shipping me an AM21 for free.
     
  10. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    maybe not the answer you want but this sounds like a deal and the correct thing.
    Your HR10-250 can't get any SAT HD and your HR24 can now, this was an upgrade.
     
  11. Hdhead

    Hdhead Hall Of Fame

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    Quickly turning into disaster, all even transponders not working. Now adding band stop filters between dish and swm16. Told them it wont work but not listening to me. HELP!!!!
     
  12. dwcolvin

    dwcolvin Icon

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    I think I'd be checking the 4 wires from the dish to the SWiM-16, and I'm not a Tech or play one on TV. :p
     
  13. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    the 18 volt lines aren't working and adding filters will knock out some of the Ka-lo TPs too :nono2:
     
  14. Hdhead

    Hdhead Hall Of Fame

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    I know, guess I'll be without TV for a while at my house. Not a clue!!
     
  15. Hdhead

    Hdhead Hall Of Fame

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    This is just too complicated for the average Joe installer and Supervisor.
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    No it's not. There has been "some training" they should have had and while the SWiM-16 is new, it shouldn't be this hard.
    I give the "average" installer more credit. Your problem seems to come from a below average group.

    Look up at the top here for the image thread and find my SWiM-16 pics. SHOW THEM IT
     
  17. dwcolvin

    dwcolvin Icon

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    No, it isn't. There's clearly inadequate training, but it's actually quite simple. That's what all the green stickers are for.

    There are several key issues that need to be addressed ASAP.
     
  18. joed32

    joed32 Hall Of Fame

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    Maybe I'm the lucky one, still can't get the work order fixed. I may be better off without it.
     
  19. Hdhead

    Hdhead Hall Of Fame

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    At least you can still watch TV:grin: Maybe I'm being too harsh but this is getting damn ridiculous!
     
  20. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Step back [before you kill someone] find the pictures here needed and then sit down with them and show them how.
     
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