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MRV/DECA Going National May 13th

Discussion in 'DIRECTV Connected Home' started by CuriousG, May 6, 2010.

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  1. T-Hefner

    T-Hefner Legend

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    Mar 29, 2010
    Still waiting on a Installation Date........Ordered 5/13 and was told someone would contact me within 72hrs for scheduling of installation. That has come and gone....called again...and same story we are so sorry blah blah blah....Said local office will contact me within 72hrs again. They did say if it isnt resolved after this 72hrs they will force it through....and have the techs come out....meanwhile Im thinking why hasnt it been forced through all ready...

    I cant even schedule it myself online.....wont let me....very disappointing.
     
  2. njblackberry

    njblackberry Icon

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    Dec 29, 2007
    Until the installers have the equipment and experience they need, I think waiting is the smart move.
     
  3. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
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    Jul 12, 2006
    Los Angeles
    All H2x standalones work for MRV except the H20 .. So H21 & higher you're good. Home Networking or external DECA on H21 & H23, Home Networking or internal DECA on H24.
     
  4. fiendz666

    fiendz666 AllStar

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    Oct 6, 2006
    Called on the morning of the 13th to setup install of MRV. I had already been offered an HD receiver and an additional HD-DVR for free. Was only charged the $99 for equipment swap and $49 installation. I already have an HR22 and an SD receiver which was replaced with an H24.

    My install was setup and completed on 5/15. Tech got to my house at 9:30am and did a survey of what needed to be done. He then was on the phone and in his truck for some time. He came back in to tell me they didn't leave a DECA module in his truck. He apologized for not starting right away. He had to go to the warehouse to pick up the DECA.

    At this point , I confirmed what equipment I was getting. An HD receiver and HD-DVR. He told me I was getting a SD-DVR and an HD receiver :nono2: So I told him I would call customer service while he was picking up the DECA module. I was speaking to a CSR and explained that I was offered an HD-DVR and an HD receiver for no charge. She insisted that it was entered that way because I was only entitled to one free upgrade and that the HD receiver would cost me $99. I was making the argument that I was offered both of these units for free and that it was confirmed the day before the install since I had a question related to the installation. She wouldn't budge. I asked, "What if you went into a store and they told you something would be given to you for free. Then they turned around and wanted to charge you?" Her response was, "I wouldn't keep telling them to give it to me for free. I would pay for it." :mad::mad: I asked to speak to her supervisor. He got on the phone and I explained the situation and the unprofessional response I got from the CSR. He apologized and worked through my dilemma. He said there was a note on my account that they were allowed to credit me for any charges to my account for either one of the new receivers :) I asked him why the SCR didn't see that. I was told she was "looking at it from a different screen." This supervisor informed me that I should have the tech make the change to an HD-DVR from his end because Directv would have had to cancel the order and I would've needed to reschedule.

    The tech got back right after this call. I let him know what the supervisor told me and he got to work on changing the DVR. He was on the phone with the "order modification" department. A few minutes later, he handed me the phone since they wanted to talk to me. I explained that I was originally promised and HD-DVR and that there was a note on my account to allow the credit. He informed me that the SD-DVR wouldn't even be compatible :shrug: He took a look at my account and said he didn't see that note :nono2: A second later he found it because he said there were lots of notes and didn't go back far enough. The DVR was changed to and HR24 for no charge. I thanked him so much and was happy with the way he handled it and was able to find all the information.

    The tech had to call in for help with the DECA module to my HR22. He said this was his first MRV install. Other than that, the install went fairly smoothly :lol: He was very professional and courteous.

    My install to upgrade to HD was a nightmare. Was rescheduled 9 times. Couldn't get answers from anyone. But Directv was able to resolve my issues with that also. You can read about it here if you like: HD Upgrade Frustrations

    I am VERY happy with MRV and my new receivers. Couldn't have made a better choice :biggthump
     
  5. joed32

    joed32 Hall Of Fame

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    Jul 27, 2006
    That would be my advice too.
     
  6. RobertE

    RobertE New Member

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    Jun 9, 2006
    I can absolutely blame them. Setting up a SWiM 16 is no different (virutally)than a SWiM 8 and only minorly different than a WB68 or WB616.

    There are policies and procedures in place where if someone doesn't know how to do something, they can find out how to do it. Be it pride or stupidity, they for whatever reason didn't want or feel the need to reference their training materials.
     
  7. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
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    Dec 9, 2006
    You're just a biased installer that knows what he's doing, :lol:
     
  8. grafixfreak

    grafixfreak AllStar

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    Sep 14, 2007
    I wish I could comment on my install that was scheduled for today between 8-12. Well its 5:00 pm and no sign of an installer; no phone call saying they will be late...nothing. I called DTV twice and they told me that the installer was on site-unless they were wearing a cloak of invisibility-they were not on site. I was told DTV would relay a message to the local office and someone would call me within 20 minutes. The second call to DTV, an hour after the first call, I was told the same thing; that the installer was on site and that they called and there was no answer. Well I inadvertently took the day off from work and have been home all day awaiting my mystery installer-and there was only one phone call early this morning, confirming my address and the time of my appointment.

    After this, I can see why Dish network is getting better ratings for customer service.

    Now I hope if the installer does show up that he doesnt do a half-ass job-since he is 5-8 hours late!!!
     
  9. cavinny

    cavinny Cool Member

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    Sep 5, 2007
    Did Directv charge you more to get a Swim 16 than a Swim8? Is it $99 + $49 installation?
     
  10. Blurayfan

    Blurayfan Hall Of Fame

    1,758
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    Nov 16, 2005
    Illinois
    An SWiM 16 should be included for any install of more than 8 tuners. The Whole-Home DVR Service Upgrade is $99 for equipment and $49.00 for installation.
     
  11. jonesron

    jonesron AllStar

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    Jun 23, 2007
    Since yesterday I'm signed up for whole house DVR and using it via Ethernet (not DECA). At first the Beta Opt In/Out menu was gone from my three HR2x DVRs but it was still there on my H21 even though it did have the MRV status listed as active. Now the Beta menu listing is back again on my HR22 and again the MVR status is listed as active. Anyone else seen the Beta menu item not go away when they signed up for the new $3 MRV service or go away then come back?
     
  12. housemr

    housemr Legend

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    Jun 3, 2009
    VIP HELP.

    i have been on the phone with dtv for almost an hour here with the installer.

    they had to authorize my multi room but it continues to say 'NO NETWORKED DVRS FOUND' even though the playlist is shared on all hr21-100

    they switched from a multiswitch to a slim 4 or 5 (does this matter since they didnt have a slim 8?

    help the people on the phone dont know anything at the moment
     
  13. Davenlr

    Davenlr Geek til I die

    9,139
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    Sep 16, 2006
    First, when you run network setup on the DVR, does it assign a IP address from your router, or give you a gibberish number? Are the lights on the DECAs all lit, and one flashing? Is there a DECA on your router? Are all the ethernet cables for the DVRs plugging into the deca and not one accidentally still plugged directly into the router?

    Im in Chat http://chat.dbstalk.com if you need to ask any questions.
     
  14. David Ortiz

    David Ortiz Save the Clock Tower!!

    2,427
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    Aug 21, 2006
    Fresno, CA
    Not sure what order things were powered up in, but sometimes unplugging all receivers then DECA PI, then SWiM PI and a fresh power up will help.

    After everything is unplugged, try plugging in the SWiM PI, then the DECA PI, wait for green lights on the DECA, then receivers/DVRs one by one.

    P.S. And i mean electrical outlets, not coax.
     
  15. HDMike

    HDMike AllStar

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    Dec 15, 2006
    I currently have 2 HR20's, 1 HR22, 1 H20, and one very old legacy Hughes SD receiver. Total tuners = 8 on a maxed out WB68. Even though I have been doing MRV on my home network just fine, I have been waiting for a program to replace the H20 and get a SWM16. This sounds like it, so I figure I better go for the SWM/DECA upgrade rather than activating MRV on my "unsupported" home network. If possible, I would also like to replace the legacy box with an HD one although it will be used on an SD television but will they do that if I don't have an HD set connected to it?

    Can I expect all this for my $99 equipment upgrade, or do I have to add another tuner before I can get the SWM16? I expect the H20 swap to be free, but what about the Hughes box?

    Thanks for any insight!

    Mike
     
  16. Drucifer

    Drucifer Well-Known Member

    9,420
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    Feb 12, 2009
    NY Hudson...
    Was told today, by the installer that was at my home, that the router DECA is a special DECA that they don't have.

    Is this bull or the truth? Is the router DECA a combo unit of a regular DECA + Power Inserter?
     
  17. David Ortiz

    David Ortiz Save the Clock Tower!!

    2,427
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    Aug 21, 2006
    Fresno, CA
    Standard swap for the Hughes box should be a D12, which is only SWiM compatible, not MRV capable. You would need to negotiate an upgrade to another HDDVR. This by itself could cost up to $199, but you won't know until you place the order.

    As far as the HD set goes, you could explain that you want MRV in that room, which requires an HD receiver/DVR.
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    I currently have 2 HR20's, 1 HR22, 1 H20, and one very old legacy Hughes SD receiver. Total tuners = 8 on a maxed out WB68
    the H20 gets swapped for a H21/23/24
    the old legacy Hughes SD receiver gets swapped for a D12.
    No SWiM16 needed
    Standard DECA/MRV upgrade & price.
    done.
     
  19. Steve

    Steve Well-Known Member

    23,060
    154
    Aug 22, 2006
    Lower...
    That's what they installed for me. Supposedly, there's a dedicated "broadband" DECA in the pipeline, but a regular DECA + PI connected to my LAN switch is working just fine for me. I'm using an 18v PI apparently designed just for this purpose. The 29v PI's the SWiM's use will also work, so apparently there's lots of latitude on input voltage for these puppies.
     
  20. David Ortiz

    David Ortiz Save the Clock Tower!!

    2,427
    75
    Aug 21, 2006
    Fresno, CA
    The router DECA is only different cosmetically and performs the same function as a regular DECA and PI. In fact, the installers should be using a regular DECA until they get router DECAs in stock.
     
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