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MRV hit a wall - techs are stumped - HELP!

Discussion in 'DIRECTV Connected Home' started by jhollan2, May 24, 2010.

  1. jhollan2

    jhollan2 Godfather

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    I will take some now. This guy was COMPLETELY clueless. He just keeps begging me not to call Dtv and have a "roll back".
     
  2. The Merg

    The Merg 1*

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    I went by the fact that he said wires drop and not wire from the attic to the garage. By reading the OP's next post though, you were correct in that a SWM-LNB was installed.

    @johllan2:
    In order to use the SWM16, as stated, you will need to replace the SWM-LNB with a legacy LNB and run all four wires from it down to the SWM16. From there you can feed out to all of your receivers. Basically, where your first splitter is you will put the SWM16. Put one of the outputs of the splitter on SWM1 and the other on SWM2. That will break up your tuners to be 8 or less on each SWM output.

    - Merg
     
  3. jhollan2

    jhollan2 Godfather

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    Its an 8 way splitter. Its not a multiswitch
     
  4. The Merg

    The Merg 1*

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    That's fine. After you replace the LNB, you will replace the splitter with the SWM16. How many outputs off of the splitter are being used?

    - Merg
     
  5. jhollan2

    jhollan2 Godfather

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    Aug 31, 2006
    9 - but I guess I need another tech out here. I cant get to my dish.
     
  6. The Merg

    The Merg 1*

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    So you have 9 cables coming out of an 8-way splitter?!? :confused:

    I assume you are counting the one cable going in?

    Also, if you have only 5 receivers, the most outputs you should need would be 6 if you have one cable per receiver and ran a separate cable for the home network DECA. Where are the other cables going to?

    - Merg
     
  7. dwcolvin

    dwcolvin Icon

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    Yes, you definitely need a Tech. Change LNB, 4 wires to ground block to SWiM-16, different Power Inserter/Power Supply, at least one receiver on the SWM2 output, etc.
     
  8. jhollan2

    jhollan2 Godfather

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    I called them and they will have a "supervisor" call me tomorrow. I have the wrong dish, wrong (or no) multiswitch, and they are unclear why I have so many splitters. They also dont like the deca being powered by the R22 connected to the router. I feel bad for the tech since I know that he'll get busted for the call - but it seems like he had no clue. Anyone want to place bets on them sending him back out here again? I'm guessing thats whats about to happen.
     
  9. jhollan2

    jhollan2 Godfather

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    Aug 31, 2006
    8 cables coming out - and then split again in the garage to go to the guestroom. Split again in the office to go to the router/deca
     
  10. The Merg

    The Merg 1*

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    Well, the way the Internet DECA is installed is not per procedure for DirecTV. As you see it does work, but it is not how they want it.

    - Merg
     
  11. dwcolvin

    dwcolvin Icon

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    Oct 4, 2007
    Our confusion was because you don't have a SWM8, you have a SWM LNB. Both support 8 tuners, but the wiring from the dish is different. The SWM LNB has all (well, most) of the same guts as the SWM8 at the dish itself, so only needs one wire. The older SWM8 used the original LNB with 4 wires and its output was one wire (for the purposes of this discussion). The 4 inputs and power to a SWM8 and a SWiM-16 are the same, so if you had a SWM8, you could have replaced the SWM8 with a SWiM-16 and all would be good. But you don't.

    The Tech (or another Tech) needs to fix this mess. And while he's at it, use a proper power supply to power the network interface DECA, not the second R22 input.

    In the meantime, you can rerun Satellite Setup on one of the DVRs and disable one of the tuners so you'll only have 8, but all the boxes will work.
     
  12. RobertE

    RobertE New Member

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    Jun 9, 2006
    :bang
     
  13. bleggett29

    bleggett29 Legend

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    johllan2, there seems to be some confusion weather you have an SWM LNB or a SWM8. Please tell us how many wires are coming from the dish.

    To everyone else, before we confuse johllan2 any more than already has been, lets make sure we are all on the same page. Before we go any further, lets confirm the LNB first.
     
  14. dwcolvin

    dwcolvin Icon

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    I think the OP has pretty much confirmed it's a SWM LNB at this point.

    In any event, this needs a truck roll to fix another botched install.

    I don't see what part of this (from 10/8/2009) is unclear:

    When 8 tuner capacity is exceeded, Work Order Activities will include two SWiM 8 switches (plus the SWiM expander) or the SWiM 16 as soon as available (estimated for December 2009) to replace the 4X8 and / or WB 6X8.

    Additionally, if the 8 tuner capacity is exceeded and the customer currently has a SWiM LNB, that must be replaced with a KA KY LNB (SL3 or SL5). The Activity will also include two SWiM 8 switches (plus the SWiM Expander) or the SWiM 16 when available.
     
  15. The Merg

    The Merg 1*

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    With regard to MRV though, that has changed slightly. If you are having MRV installed, you need to have the SWM16 installed otherwise the receivers on one SWM8 do not see the receivers on the other SWM8.

    - Merg
     
  16. dwcolvin

    dwcolvin Icon

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    Oct 4, 2007
    I think we all understand that. But isn't that covered by the "SWiM 16 as soon as it becomes available" wording?
     
  17. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The SWiM-16s seemed to have been stocked at the warehouses with enough inventory to be available, "if" they were ordered.
     
  18. HDTVsportsfan

    HDTVsportsfan New Member

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    I wouldn't be concerned about "busting" this installer. It's not like you're out to get him. Shame on his supervisor for putting him in a situation that he was not trained for or couldn't handle. I would politely request a new technician. Preferably the supervisor himself at ths point. I would also keep DirecTV up to date as well. Depending on how far you took that at least have them put notes on your account and have them read it back.
     
  19. Directvlover

    Directvlover Legend

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    Aug 27, 2007
    It surprises me that there are so many untrained techs out there doing this stuff. Last weekend I just had one of the best techs to my house ever. He went through and repaired alot of shotty work that previous techs (like the one you obviously had) have done over the years. Finally by Directv system is solid, done right and works better than it ever has. It's sad that a bunch of us on a message board are more qualified than techs who have "passed the training course" but are still not sure. Geesh. DTV needs to wake up. Their service/technology is top notch and better than anything out there, but the cust service stinks.
     
  20. RobertE

    RobertE New Member

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    Every tech is supposed to take an online test by the SBCA to be certified. I believe you needed an 80 or 90 to pass. It was 20 something questions.

    Some problems I observed and heard were that:

    Some of your better techs were helping the stragglers on the test so they as a class could get the heck out of there and make some money for the day.

    Some sub-contractor "supervisors" were taking the test for their entire crew. Even taking tests for "ghost" techs. Same holds true for a number of supervisors and techs at some HSPs.

    I could go on, but you get the picture.
     

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