Please forgive me, as I am not an installer, or tech savvy to say the least. Here is the history: I am a new DirecTV customer (just switched from Dish after 6+ years). We signed up for Whole Home DVR service and have an HR24 and H24, along with a standard receiver. The came on Saturday to install our system. He installed a Slimline Dish and all three receivers using our coax that Dish Network used. We noticed after he left that the VOD and Whole Home DVR were not working. After hours of tech support, they were at a loss and said a tech would come out. Our technicial came back out Sunday with a part that he promised would fix it (didn't fix it and he took it with him). He said he'd be back with a different part 8am Monday. At 1pm Monday he showed up with a DECA and something labeled SWM ODU Only ( i think it is a power inserter). He said we needed another line of coax from the satellite to the inserter (what he called a SWM but does not look like anything I have found on here). He got a drill and almost started drilling through the front wall of my living room to the outside!! I stopped him and made my husband come home from work. Technician told him that we have to drill to get it no matter what, but that it would fix everything. We supposedly had to have another line to fix the DVR issue. Needless to say, we have several holes from our living room to a spare bedroom, and we still don't have the issue fixed. When the tech left. he said he would be back with new receivers and that would have to fix it. he came back today with a H21 (which I am thinking is a downgrade in equipment, right?) I made him put our receiver back and demanded that a manager contact me and fix this or take all equipment out of the house. (Enter Dip**** #2 and #3). They said the HR24 and H24 are crappy equipment and are not compatible. They said it must be our router. They wanted to remove all firewalls from our router and modem. They tried all kinds of BS, nothing fixed anything. We are able to access our computer from the H24 but not the VOD or the DVR playlist. Tech was recording shows from H24 that showed up on the HR24, but still wasn't able to access playlist or VOD. Oh, and I have not located a SWM splitter on the outside of my house and what is behind my TV is only a DECA and what looks to be a power inserter. Is the issue that there isn't a SWM splitter? Any suggestions on how to handle this situation would be GREATLY appreciated. I will again be the one to deal with the technicians tomorrow. My husband wants to go back to Dish Network since a dual tuner is essentially what we need, but its more expensive and DirecTV has VOD and media share.... Oh, what to do...... Thank you in advance!