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Multiple HR34s on one account

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Christopher Gould, Jan 2, 2013.

  1. Feb 9, 2013 #81 of 101
    Drucifer

    Drucifer Well-Known Member

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    Kinda makes sense as a Genie and its clients can only handle 5 TVs.
     
  2. Feb 9, 2013 #82 of 101
    viclovr

    viclovr AllStar

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    i think u mean 4
     
  3. Feb 9, 2013 #83 of 101
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    For a very long time, people went all over the place about dual live buffers on the DVRs. DIRECTV didn't release it until it was ready.

    A long time ago DIRECTV mentioned HMC, and is delivering on that promise. Now that it is ready.

    Not so long ago DIRECTV released the HR34 with a limitation. Thems who closely watch DIRECTV know DIRECTV doesn't do things without a reason. And they work very hard in a customer focused manner.

    So by example of history, I fully expect the limitations of today won't exist forever. They will only exist as long as necessary for whatever reason they need to exist in the first place. :)

    Peace,
    Tom
     
  4. Feb 10, 2013 #84 of 101
    ibooksrule

    ibooksrule Godfather

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    I dont have 6 TVs but want 2 hr34. I don't want clients taking up tuners. Will they let me activate it?
     
  5. Feb 10, 2013 #85 of 101
    Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Not at this time.

    Peace,
    Tom
     
  6. Feb 10, 2013 #86 of 101
    carl6

    carl6 Moderator Staff Member DBSTalk Club

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    No, not two Genies. However you can have one Genie plus one or more other DVRs or HD receivers, none of which use a Genie tuner. That could easily be the solution you are seeking.
     
  7. Feb 12, 2013 #87 of 101
    codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

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    Well it did not work for me. Before I purchased the 2nd HR34 I emailed DirecTV customer care to verify activation with the RID#. Got confirmation in writing I could activate it.

    Got it in mail, hooked everything up and called to activate, got transferred to access card department. At first, he said their system showed I only had a SWiM-16 setup. Advised him I have a parallel SWiM-16 (SWiM-32) setup (with ICK, etc.), or several of my receivers would not work right now. I have a Genie, 10-HDDVR's and a Sony SAT-A55, which is on a separate 30" round dish antenna.

    I asked CSR to review email I was sent to approve activation of new Genie and he did see it in system, but indicated previous CSR did not give correct information.

    I stated to him "So I am now basically SOL", and he confirmed that there was nothing he could do. So much for being a valued customer since 1998. :(

    If you bundle with Centurylink (or AT&T in your case), the customer is not paying his bill to DirecTV, it's paid to the phone carrier because of the agreement. My neighbor who I referred last summer told me of the process, and his bill gets messed up every month to the point. But he always has to contact the phone carrieR (Centurylink) and not DirecTV to get fixed.

    This may be the reason why you were able to get 2 HR-34's activated on a personal (residential) account because of the third party phone bundle program. Maybe I am wrong.

    Rep said since I cannot activate, but I could sell it on ebay or Craigslist, but use the Buy it now option since its listed as a leased receiver. Interesting.

    I also asked if someone had more than five clients (or more than 8 RVU TV's) could they get another Genie for the remaining clients? He indicated they could not, they would be stuck.

    Guess I will hope for some changes in the future.
     
  8. Feb 12, 2013 #88 of 101
    boukengreen

    boukengreen Legend

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    why i don't like bundling with different companies for different services it might cost a little more but i prefer to deal with each individual company separately if i have billing questions
     
  9. Feb 12, 2013 #89 of 101
    RunnerFL

    RunnerFL Well-Known Member

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    You were told ahead of time that you'd be SOL, why did you try it anyways?
     
  10. Feb 12, 2013 #90 of 101
    raott

    raott Hall Of Fame

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    Didn't he previously post that he didn't see this thread?
     
  11. Feb 12, 2013 #91 of 101
    RunnerFL

    RunnerFL Well-Known Member

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    Sure, but he had time to cancel his order.
     
  12. Feb 12, 2013 #92 of 101
    codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

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    Yes I did post that I didn't see thread, or I would not have done it. Unit was in transit by the time I saw thread. Gave it a shot anyway once it arrived. Lesson learned. I have a nice door stop now. :lol:
     
  13. Feb 12, 2013 #93 of 101
    codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

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    You may have overlooked the first sentence in my post. :)


     
  14. Feb 12, 2013 #94 of 101
    RunnerFL

    RunnerFL Well-Known Member

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    No, I didn't. You were already told here, by people who know what they are talking about, that you wouldn't be able to. We all know CSR's tell the customer what they want to hear most of the time.
     
  15. Feb 12, 2013 #95 of 101
    peds48

    peds48 Genius.

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    Right on!
     
  16. Feb 12, 2013 #96 of 101
    gov

    gov Legend

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    codespy posted:

    I asked CSR to review email I was sent to approve activation of new Genie and he did see it in system, but indicated previous CSR did not give correct information.



    I've had situations occur with both D* and E* with conflicting departments inside each organization offering conflicting guidelines for several matters. As an independent installer working with both (and several cable cos and OTA) I take a VERY dim view of my clients being pulled into internal matters like this. IMO, everyone at every service provider has to work from the same play book. Internal 'fiefdoms' issuing edicts and decrees conflicting with other internal fiefdoms and involving customers is unprofessional in the extreme and unacceptable.

    I am understanding regarding technical limitations of the various systems, if a CSR states an HDDVR can also walk my clients dog, I realize my client can't expect that. But if a CSR is, as in this example, given a specific RID and in writing (or email) states the unit is good to go, them the unit IS good to go, PERIOD.

    In this example, DirecTVs recourse should be against the CSR or the access card guy (conduct report, negative performance appraisal, termination, etc) and NOT the customer.
     
  17. Feb 12, 2013 #97 of 101
    TheRatPatrol

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    Where did you buy it from? It clearly states on Solid Signal that you can only have one per account.
     
  18. Feb 12, 2013 #98 of 101
    ndole

    ndole Problem Solver

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    I'm sorry to all, but I can't put up with this nonsense any longer.

    *flame off*
     
  19. Feb 12, 2013 #99 of 101
    ndole

    ndole Problem Solver

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    ..
     
  20. codespy

    codespy Ted- Get some free agents NOW!!! DBSTalk Club

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    It was not Solid Signal, but Direct2deal out of North Carolina. They sold several others. It was brand new, MFR date of 12-18-2012, box was never opened, DirecTV white sticker was intact on the box. I was a little leary of the supplier at first, but upon confirmation with DirecTV with my account number and RID of the receiver that it could be activated, everything seemed fine until I actually went to activate it. The details of the sale indicated no limit of Genie's on the account, but did indicate additional receivers are $6 + tax when added, and bottom line it was a great price.

    It's just not that big of a deal, and sometimes weeks go by between my visits to DBSTalk. It just so happens it was a time when a deal came up, and I did not have the time to spend surfing thru the forums here, life gets in the way. It can be activated, just on an account without a Genie on it already. I am sure I can recoup the investment. Bad timing, lesson learned, we live and learn, and move on, and others will learn from people's experience, but only if they check here first, since the best information is usually here. So even if you exceed 6 receivers, and already have a SWiM-32 setup, it will get you nowhere....the limit is one. Its just $72.00 less that DirecTV will get in equipment fees from me every year because of it.
     

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