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My Brand New Sony AVR...gone already!

Discussion in 'Home Theater Audio' started by Rich, Aug 17, 2016.

  1. Cholly

    Cholly Old Guys Rule! DBSTalk Club

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    Indian...
    Walmart's "Free Shipping Pass" looks interesting at $49 per year for 2nd day delivery to your home for eligible items (items that show the shipping pass logo). One advantage - apparently, if you don't like a product, you can return it at any Walmart store at no charge. Not the case with Amazon.
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

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    Mmm. I'm really gonna have to explore this option further. I usually take Amazon returns to a UPS store and it's in the same complex as our Walmart. But then there's the problem with that awful return desk service at WM.

    Rich
     
  3. mikemyers

    mikemyers Legend

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    May 19, 2010
    I have a Sony XBR55 one year old TV, and just got the STR DN1070 receiver, along with the Sony speakers. I haven't had a receiver in ages, and it seemed to take forever to understand how to set up the new one. It took me several phone calls to Sony Tech Support to get it all figured out.

    Sony has the normal Tech Support line, and another "after hours" line that means you've got 24 hour support. The tech people will spend hours (literally) on the phone until everything is working properly, and in my case, the connected to my system via the internet to check out what was going on, and set things up correctly.

    Both devices have computerized electronics, and talk to each other. As she explained it, this works best when the TV and Receiver are both Sony. She emphasized that any time I'm working on adding or changing connections, I should unplug the sets. Neither the TV nor the receiver is acting as a "standalone" device, because during use, what happens with one results in changes in the other. Both the TV and the receiver know where to send the sound (TV speakers or Home Theater) depending on what is turned on, and the ARC function (and optical cable) allow the TV to send OTA audio down to the Receiver, if it's on.

    Something that confused me, is the set seemed to be "randomly" switching from one HDMI port to another, as you noted. After a while, I figured out that if I select my port for DirecTV, and the system takes longer than usual to determine what format I'm using (SD, HD, 4K, 3D, HDR, as well as all the possible audio formats) the 1070 switches to an input that is ready to use (like a set top box). But if only one device is turned on at a time, the system patiently waits for all the handshaking, and starts playing.

    I'm in NO way an expert on home theater. I spent ages reading and looking at tv's, and selected the Sony as I've always had good luck with them. I then read up on receivers, went to see them at a local Best Buy shop, read some more, compared features, and my preference was the 1070. That it had a second HDMI output sealed the deal, as I now have a HDMI transmitter/receiver that will send that output to a system in my kitchen.

    Sony provides just a "user guide" with the receiver. For me, that was not nearly enough information.

    Here's a page to get access to all the available information:
    Sony eSupport - STR-DN1070 - Support

    ....and here's a link to the actual manual that I am now working with:
    https://docs.sony.com/release//Manual_4583748161.pdf
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    You appear to be having a similar problem to what I went thru. I blamed my problem on the Samsung TV that I had just purchased. I'm surprised your setup does the random switching thing. I ended up using the optical out port on my Samsung TV to the Sony AVR. Fortunately the TV does output 5.1 sound. I have no idea how to help you. I just gave up. I'm surprised Sony "Tech Support" actually helped you, I never got anywhere with them.

    Those Sony manuals are really something, aren't they?

    Rich
     
  5. mikemyers

    mikemyers Legend

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    May 19, 2010

    From what I've seen so far, I'm pretty sure it's not "random switching". DirecTV seems to do strange things to the signal before it stabilizes, because a DTV technician programmed it to get the display to always show it in the right format. I'm trying to switch on the receiver from something to DirecTV, it tries, doesn't see an appropriate signal, and goes back to one of the other settings. If I hold down the button for DirecTV long enough, everything works properly. So far. Going to DirecTV is the only time my receiver acts this way.

    The technician at Sony spent well over an hour getting things to work, connecting to my system via the internet, changing settings, and telling me what to do and when. When she finished, everything worked the way she said it should, but an hour or so later, when I used the TV to play OTA from my outdoor antenna, the TV started using its internal speakers again. My "quick fix" was to plug the optical cable back in.


    It's not relevant to this discussion, but she told me that the remote only shows so much, and ditto for the on-screen display. She suggested that I look at the front panel of the receiver if I want to know more. So, I took *everything* apart, and re-installed the system, this time with the receiver up on the top shelf where I can see it without having to kneel down on the floor.


    By the way, Sony does have a "good" manual for the receiver, but you need to either buy it, or download it. I learned a lot more from reading that manual than from looking at the small booklet that came with the receiver. I guess I'm one of the very few people left who actually reads that stuff.....
     
    Rich likes this.

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