I know there are a million threads like this but I feel the need to post my experience from last night with a CSR. My HR24 started making noise. At first it was a rhythmic hum. I kept checking my cell thinking it was vibrating. Pretty soon it sounded like someone was running a leaf blower in front of my house at 8pm. It turns out the fan in my unit was taking a dump. I found the thread saying you can open it and grease the fan bearings but I don't feel like messing with it. I called directv and got a CSR who, after putting me on hold 3 times, told me they do not replace DVRs for noise. I explained that it wasn't the typical noise a DVR makes, it was interfering with my viewing even though the unit is 8 feet from my head. She said sorry, when it fails completely call back. Now I've always had decent customer service from directv and was always able to get resolutions to my issues, but this "no, nope, sorry, we don't do that" kind of pissed me off a little. I ended up asking her to put a supervisor on the phone. The supervisor ran me through the same questions as the CSR and then asked me to hold my phone next to the unit. WTF?! I don't know why, but this just really made me angry. It's like when you leave Costco and they check everybody's cart and receipt at the door. You are just assuming I am a liar or thief right off the bat? You need proof? Ah, whatever. I guess this is our society now. Guilty until you prove yourself innocent. So the new unit is coming and they told me they can't guarantee that I will get the same unit. I know this is the way it is but it still sucks. I have an HR24 that is having issues. I have a ton of programs on there that I haven't watched yet. The whole situation blows and I would prefer for it not to be taking place but it seems like the CSRs and this supervisor actually take pleasure telling you that you likely will get some old piece of equipment. OK< I'm done with my rant. I just hope they don't send me some old beat up 21 or 22. I've been a customer for 15 years. I guess I need to drop d for a little while then come back to get better treatment. Oh, so I guess I do have a question too. Can I just return the replacement if it a piece of junk in my opinion?