I became a customer of D on May 28, 1995. I purchased the system from Sears and put the dish up myself. This was even back in the USSB days and even before D had its one millionth customer. I have been a loyal D customer since and now have 4 HR's and 2 H receivors in my home with the whole home Deca system and love it. My frustration is that D continues to say that I am a loyal customer since 1999 and not 1995. They tell me I must have been an old PrimeStar customer which isnt true. I am proud to be part of D for over 16 years now. I was part of the orginal bunch that jumped on this new technology. To me, telling me I started in 1999 is like someone telling you that you were born four years later than you were. It's really no biggie but I take pride I was one of the pioneer customers of D. How can I ever get them to get my records straight? At that time, your acct # was what customoer count you were to D. My accout number is 700xxx so I know i was on board before they hit a million. Talking to the CSR's is like talking to bricks about this... Any suggestions..??