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Discussion in 'DIRECTV Connected Home' started by BubblePuppy, Aug 24, 2012.
Inquiring minds want to know I'm told....
Update: I just got off the phone with Taven, great guy. He was actually appalled when he read the notes from last night and saw what little was being done because of the issue. So now two HR24s will be installed Monday, the installer is instructed to go over every connection from dish to boxes and look over the burnt deca. Also he added Showtime and Starz for 6 months. When I told Missy that there won't be any more external deca's in the house she was greatly relieved as she has a deathly fear of fire...fire where it shouldn't be. I'm relieved also.
Thanks to everyone who expressed concerned and relief that nothing really bad happened. I appreciate that.
That is really great news to hear about...especially the concern and follow-up.
It's also caused me, and probably others, to check out various power supplies and rat's nests.... (no, I am not suggesting yours was a rat's nest!) to make sure everything is running within temp and is not enclosed.
Is there any chance any pet or animal could have chewed on the cable?
Wouldn't look likely from the picture. The connection to the DECA looks like the point of failure "to me".
I see an FCC label on the DECA unit but not a UL or ETL label. Those are the labs that test things for safety. I don't even plug in a 5v or 12v wall transformer unless I see a UL or ETL mark on it.
These agencies test for things like this.
I thought about heat build up but the television stand where the dvr and dvd disc player are located is open in front and back so I would think there wouldn't be any heat build up. The more I look at the burnt ends the more I think there was some sort of short. What caused the short is a mystery because of the way it seemed to slowly deteriorate.
Other reason could be if the shield wires didn't come in good contact with F-connector (?) at DECA box; that could create some resistance ( a few Ohm) so increased voltage's drop to that level and the shield connection become a heater.
I didn't realize that Directv contracted through GM for these
Fixed your post...home of the Pinto....the only car sold with marshmellows in the glove box.
I was thinking something more contemporary. Something with some flammable batteries :lol:
since the hr24 has an integrated deca unit. doesnt it mean that the same hardware from the external unit be there or is the deca built into it in a different way?
Same or similar chips. The suspect here is the connector. I see shorts in the field daily, so this is very concerning if that is the true cause.
Thanks for the follow up. Kind of sucks that you had to call multiple times to get this fixed the right way.
BubblePuppy, you might want to log this problem at http://www.cpsc.gov/. Yes DIRECTV will be fixing your problem it might be worth for the Consumer Product Safety Commision to know about something that might have started a fire.
If that broken end of the cable is permanently attached to the DECA box then DTV must recall all such DECA boxes before real tragedy will happen.
It it detachable short coax cable then quickly replace all of them.
It was the permanent "Sat Rcvr/ Power" end.
It's just a pigtail attached to a connector and then shrink tubing.
Is there F-type (threaded)connector inside under shrink tube ?
It looks like it, but I'm not cutting one up to find it.