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Discussion in 'DIRECTV Connected Home' started by BubblePuppy, Aug 24, 2012.
So the mystery seems to continue.
I'm assuming they will follow-up after their autopsy of the DECA and HR20.
In the mean time, hopefully things are now calmer and you have newer equipment in place to provide some peace of mind.
I would like to think that I am still in the loop. The reality of it could be different.
I have to commend Directv on the response, replacing both dvrs with HR24's to eliminate the use of external decas, sending Clayton from LA to investigate the issue, and giving me a few months of free premium movie channels.
I just have the feeling this will be handled internally from here out.
That would make sense.
Yes, to me the impressive thing is their response. They didn't just tell you to throw out the old one and send you a new one. Even if nothing more is heard about it, it shows that they really did take it seriously, not just a standard press statement "we're taking this very seriously."
OMG. That's show how we beaten down to dust with "our" problem related to equipments what the companies selling/renting to us.
We see normal [PROPER] reaction of the company and ppl start qualifying this as high courteous handling.
Definitely our brains washed seriously.
I have to disagree.
All Directv had to do was send a return box for the Deca (and the dvr if necessary) and send me a new Deca or send out a installer to attach the new Deca and make sure the HR20 was working. They did not have to replace the HR20 that was involved with fire sight unseen.
At my request Directv replaced both dvrs of my with two HR24s. How many times will Directv replace a unit with a requested model? Not often from what I read. You get what they send you, no guarantees which model you get.
Directv had the installer of the HR24s go over every connection and connector, cable to cable, from satellite to wall outlet. He could have just connected the dvrs, made sure the two were working and left.
And to top it all off Directv flies out Clayton from Los Angeles to Missouri to go over everything again, plus perform even more intensive testings. he spent over 3+ hours at my house.
And again, all Directv could have done is send me a return box and replace the burnt deca.
There is no way I will say that Directv gave me standard, everyday service. This transcended that..for what ever the motives were.
It seems quite fair to say that they demonstrated real concern on your situation, went the extra mile to investigate, and did the right thing to get you new replacement units.
That's typical enduser point of view.
I'm talking from opposite side and common rules: they did nothing extra; if you would work for any company where is fire could start by the equipment, you'll know how handle such cases properly. Telling you ... (had experience working with Li-Ion batteries and you know last years issues with these)
Saw this paper and thought of this thread. Interesting read.http://www.kodiakconsulting.com/page19/assets/Low%20Voltage_The%20Incompetent%20Ignition%20Source_Final.pdf
That's why I hate see white residue on PCB (boards); always cleaning it by isoprpanol.
But seen that very often .
If you have any fear of DECAs being vulnerable (I don't), keep them away from enclosures. That'd also ensure that the cable and its connectors have air circulating around them, and that a visual might show scorching before any danger of any combustion.
I've used as many as 5 external DECa units at one time (no longer though, as DECA is internal in all my units). No fear here to reuse one if I need to add one of my dormant older units back into the network.
Very interesting article.
Perhaps my Deca grew whiskers and needed a shave.
I hope they're wrong about this:
I was the head of a design group and we encounter this issue on one of our designs. However, I do not believe it is a massive issue as suggested by this article.
First, we had to use a scanning electron microscope to even see the whiskers. in enough detail. Also, they occurred only in a particular portion of the circuit where the impedance was right. And finally, proper cleaning of the circuit board (after wave solder) fixed the issue. Since most PWAs today predominately use SMT (surface mount) and there is quite a bit of lead free soldering, I wonder how significant this will really be. It would be interesting to hear from an expert in this area. BTW, it didn't take very long for issues to show up for us either. I'm not convinced this is a ticking time-bomb.
Great name for a rock band.
It's the End Of The World!
Tin whiskers could cause Toyotas to accellerate
satellites to fail
computers to die
and pacemakers to be recalled.
You could DIE because of tin whiskers!
(But then, if you haven't had your 1970s pacemaker replaced by now, you're probably dead, anyway.)
And there already is a rock band.