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Discussion in 'DIRECTV General Discussion' started by argonaut, Jan 21, 2021.
No different from any other company really.
There are companies that offer closer to the "set a decent price for everyone" plan with no deep discounts for the noisy customers. I suppose one could look at those companies as "rip off ALL of their customers" ... but they usually have competitive prices. I am one of those people who hate playing games. I don't want coupons or rebates or secret discounts that I have to ask for. Just give me a decent price.
One would also think, given the heavy subscriber losses, a company would adjust how they do business. The way Directv has been run, keeping discounts hidden or to "the 2% of noisy customers", has almost certainly contributed to driving some people away. If anything they should've been out in the open and available to all over these last few years in an effort to, at the very least, stem the tide of customers canceling -- given them a reason to stick around (like me). Certainly would not have hurt.
Don't forget that DirecTV considers itself a "premium product". So like any premium product, by default they "rip you off" and there are hidden discounts. Same practice as other premium brands like BMW, Denon, LG OLED, etc. Although I would argue that BMW has gone down hill big time since the beloved E46 series, but that's a topic for a different thread.
They could find a happy middle ground between "discounts for only those who know to ask" and "one price for everyone" by having a commitment and no-commitment price. They could even offer the no commitment price for new customers by making you pay for the install or DIY/use existing dish/wiring.
If it is true that Directv is being sold off, they need to rethink the way it is priced and sold to be more flexible instead of doing everything the same way they have for the past 15 years.
"Premium" should describe the level of service. Charging more for the same service does not make it a premium service.
The service itself or customer service?
The service itself is premium. Best PQ you can get on a traditional. More channels then OTT. All in one DVR. Exclusive sports packages, etc. Plus where else can you buy $15/hr adult content? lol... I wonder if now that they can get Starlink out in Wormlick Montana that the adult content purchases will drop off lol?
They do kind of. You can tailor the service to fit your budget. 1 TV lowest package for the "poor folks" all the way up to 16 TVs of 4K and a bunch of DVRs and every channel and package under the sun for "the ballers".
The service. Monster Cable isn't better because they charge more than Monoprice.
Eh. Monoprice has sold some **** cables
Monster Cable is better because it has a triple diamond stranded polymorphic cross blended mimetic alloy core .
the customer service is beyond horrid. who with half of brain would pay for that. who would pay 15.00 an HR for porn have you not heard of the internets
beyond horrid? lol... if you have a basic billing question, its fine from my experience. The only time I read about people having "horrid" experiences is when they go off script. Same scenario as any company... you want low ball crappy offshore people and you get what you pay for... if you call during business hours, you get the onshore peeps. And its not like AT&T pays them that well, so they have no motivation to learn anything. I recently changed jobs because the old company paid us software engineers extremely poorly... and guess what... it was full of unmotivated, lazy and rude people. The few better / motivated people (like myself) who want actual market pay eventually get fed up and leave and go to better companies.
Been a DirecTV Premier customer since 1996,, Always self install including the dish. I really enjoy the product and I only call customer service when I'm searching for discounts.
I remember the days when HD boxes came out and paid obscene prices to 3rd party sellers. That being said I can't see myself going the way of streaming, I like channel surfing, I can't see myself changing apps for each channel. Overall DirecTV to me is a good product. We pay $150 for premiere, 6 sets and several of the extras.
My friends have FIOS and it seams like a good product and the new FIOS One box seams to work well.
After 20+ with DirecTV, I signed off a few days ago (technically my account is in suspension for a few months, but I am yet to find a reason to not cancel completely). I am using You Tube TV for the basic cable channels. I am getting HBO MAX and SHO separately (could have been integrated to YouTube - but for now I keep them separate). The equivalent bill from DTV was going to be $220 after my promotion expired, and after several calls I was told no promos available for my account . It is now $90 with all the services. So far the youtube TV works fine. Image quality is indistinguishable in my TVs (most 4K's). The cloud DVR works fine. As I watch less and less network channels it mattered less. I get the news channels on YoutTube TV fine. In the building where I live we installed low cost 1GB internet that has worked great - the residents (over 100) were using DTV or Spectrum. Now Spectrum has lost most of the internet customers (I estimate they were collecting about $90 per unit for 400mb service - so they are loosing over $100K annually as the HOA now provides the internet as part of the monthly dues). Many, like me, are starting to switch from DTV and Spectrum to YouTube and Hulu. No boxes, no contracts, no cable runs and about 1/2 the price.