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My DTV service went out - they can't fix for 5 days!!!

Discussion in 'DIRECTV General Discussion' started by eddieb, Jan 4, 2011.

  1. prestone683

    prestone683 Legend

    Aug 16, 2010
    Being a technician, I can tell you if you treat us with respect, we leave phone numbers behind. I drive a company van. I don't mind using their gas on a day off to go work. I've driven 2 1/2 hours before to go bury a cable for a guy who lives in the woods, and needed a pole mount. But when I came back, coffee, tea, food, and money were awaiting me.

    It pays to be respectful, we work hard.

    (Edit) And let me tell you, we don't get paid enough, but we understand customer frustration. Believe me, we are customers too.
  2. cariera

    cariera Icon

    Oct 27, 2006
    Call back twice a day to see if there is a cancelation and you can be scheduled earlier.
  3. blackhawkzone

    blackhawkzone Godfather

    Nov 29, 2007
    i think that 5 days is pretty acceptable turnaround to get it fixed and this isnt an emergency, no matter how much money you pay or how long you are a customer.
  4. otisorungus

    otisorungus New Member

    Oct 10, 2010
    Call back ONCE, ask if they have something sooner (they won't). Politely ask for a credit for the five days you will be without service, and be thankful that the biggest problem you'll have for the next five days is no T.V. Then go outside, spend time with family, play a game, go on the Internet, etc.(you get the idea).

    It's only T.V....
  5. ffemtreed

    ffemtreed Icon

    Jan 30, 2008
    How you would feel if you scheduled an appointment to add an HD box to a new TV you just got and took a day off work to be home so the install could happen and then they day before that you got a call saying sorry, we can't be there tomorrow because so and so got a 771 error that is an emergency. Can you take another day off work and hope there are not any emergency's that day????

    Loss of TV for a couple of days isn't an emergency and its laughable to compare it to a hospital emergency room where peoples lives are at stake!
  6. mobandit

    mobandit Hall Of Fame

    Sep 4, 2007
    Your analogy concerning doctors and emergencies isn't really valid. Medical emergency does override medical issue. Losing TV is never an emergency that I can see...it is, after all, just TV.
  7. bobcamp1

    bobcamp1 Icon

    Nov 8, 2007
    Really? If I called TWC, they'd be at my house within 48 hours. Five days is too long.
  8. sdirv

    sdirv Icon

    Dec 14, 2008
    Um.......this isn't a hospital, the D* tech isn't a doctor, nobody's life is at stake, it's not an emergency......it's TV.

    For a few days, while waiting for service. the OP can read a book, go to the mall with his wife, send the kids outside to play (oh the horror, kids outside playing) I'm sure no permanent damage will be done.
  9. Hoosier205

    Hoosier205 Active Member

    Sep 3, 2007
    This isn't cable. It's an entirely different animal. TWC is also regional.
  10. am9ac1

    am9ac1 Cool Member

    May 15, 2007
    The problem ended up being a bad connector on the cable at the LNB causing a short on the power to the SWM. Go through each connection and disconnect one at a time until you find the one that allows the green light on the SWM power inserter to stay on solid. Replace that connection and you should be good to go.

  11. sigma1914

    sigma1914 Well-Known Member DBSTalk Club

    Sep 5, 2006
    Allen, TX
    Really? I called TWC 3 months ago & had to wait 6 days.
  12. ejhuzy

    ejhuzy Legend

    Jun 19, 2006
    To the OP,

    I had the same exact problem happen to me. I too had to wait 5 days for DTV to come out and fix the problem. I complained to rentention and got credit for the time with no TV service. I also got a $100 credit and 3 months free Starz & Showtime.

    That said, my problem was a bad SWM-16. What I did to get some service back while waiting for DTV to come out was to bypass the SWM-16. It required me to put BBC's on the DVRs and to go through set up again, but I at least had TV.

    Good luck with your issue.
  13. Billzebub

    Billzebub Godfather

    Jan 1, 2007
    Pittsburgh, PA
  14. markfp

    markfp Legend

    Mar 9, 2010
    I think first come first serve is the only fair way, just like in a bank or supermarket. Just because I'm in a hurry, should I just be able to cut into the head of the line? I don't think so. Prioritized systems just cause hard feelings and lend themselves to abuse.
  15. TBlazer07

    TBlazer07 Large Member DBSTalk Club

    Feb 5, 2009
    Waaaaah! You techs should consider yourselves lucky you have a job. :rolleyes: Never heard such a bunch of whiners as many of the DirecTV techs who hang out here. The job doesn't pay well, DirecTV rips us off, we're overworked, customers suck, they don't respect us, they expect us to be on time, they don't tip us for doing what we are paid to do, blah blah blah. There are 17,000,000 unemployed in this country who (if physically able) would jump at the chance to have your (not YOU specifically) "problems."

    Does Bribery=Respectable? If you tip me well I will do good work for you?

    Sorry ... had to vent.
  16. billsharpe

    billsharpe Hall Of Fame

    Jan 25, 2007
    Now THAT's a worthwhile suggestion!
  17. BKC

    BKC Icon

    Dec 12, 2007
  18. jjeeffff

    jjeeffff Mentor

    Jul 22, 2008
    Same thing happened here. Took them 5 days to get out to the house and it was a bad connector. If I knew that I could have fixed it myself in 5 minutes.
  19. wallfishman

    wallfishman Icon

    Dec 31, 2008
    they dont need to jump at the chance Grandpa all the need to do is head down to directv. If they qualify they can get a job. If they have a truck. tools. ladder, insurance. meters etc they can be a contractor. Just because times are hard doesnt mean that anyone that has a job should just run around kissing ignorant peoples ass like yourself.
  20. TBlazer07

    TBlazer07 Large Member DBSTalk Club

    Feb 5, 2009
    Yea, never kiss up to your ignorant customers unless they pay you off first. Without <ignorant or otherwise> customers you'd have no job. Remember who puts the food on your table and stuffs your pocket with bribes, er, tips. !pride Ah yes, the American worker's credo: We do our customers a favor when we do our job! !pride :lol:

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