I have had Directv since it first arrived. I suffered through running internet through the wiring in my house, which actually worked...for a while, then it didn't. Then eventually the newer receivers had Wifi built-in and my problems faded away - until last Spring (2018) when a new software release revealed overnight a surprise new interface I did not enjoy. On Demand seemed unaffected but then slowly, I would get the little 'not connected' logo and have to go through the reconnection process every day. Then several times a days. Then a reboot would be required and I would have to put the lengthy wifi PW in again. Rinse - repeat. I began calling in June and eventually was told that in September, a software update would magically fix it. Then September came and went, then Oct. Nov. So, finally, they sent a new Genie base unit (with a date of 2016 on it). That would fix it I was assured. Sure enough, it linked to Wifi and stayed connected. But I could not connect to On Demand! They said: wait 48 hours. At 72 hours: still no On Demand. Reboots or system, routers, etc. and nada. On a recent call was told that: on December 30th at some time in the morning I would receive a message that my software would be updated and my problems would be magically fixed...again. They also admitted, people were leaving Directv over this issue (for many channels I can use my Apple TV much more reliably). I was most recently told that the software engineers would contact me by EMAIL. Still nothing there, I have to assume this was also a lie. In the interim, they have offered me 30 USD a month discount to stay for 12 months, which I kindly accepted. But my patience is wearing thin. None of the features that rely on Wifi work, despite the fact I am actually "connected". Any suggestions or thoughts, most welcome. 0X1104 from Sunday 12/2/18 on an HR54/700, fresh from DTV.