I was doing some filing tonight and came across my receipts for the three HR-20s I purchased. I thought I would summarize my experience with the device. I'm not at all thrilled with the device and/or the support by DirecTV at this point. But, I will try to be nice and just state the facts in this post to perhaps help others in making their decisions on this device. Please remember this information is worth exactly what you're paying for it. I have been a relatively satisfied customer of DirecTV for many years. Prior to this "upgrade" I was running a Sony receiver and a Sony T60 DirecTV Tivo DVR. The T60 was a very solid/stable device that met my goal...it worked and didn't require constant babysitting. But, Tivo is not a valid option with DirecTV any longer...it's the HR-20 or nothing. Onward we go... 1. I had to replace six HR-20s early on because of tuner failures and issues with initial lockups. Thanks the people at Crutchfield this was a lot less painful that it could have been. 2. Since getting three "working" units I have received four national release software patches. HR-20: Positives for me (Meaning the good things I have found and use with the HR-20. Other people probably utilize other benefits like OTA) 1. Having an HD picture can be spectacular. 2. The Prioritizer is a nice feature and allows for the user to make more decisions about what is/isn't recorded. 3. The UI isn't bad...It's different, but on par with the Tivo. 4. The HD holds a LOT more SD programming than my Tivo did. 5. I don't have to reprogram in SORT and 30-second skip after a device reboot. 6. The List with folders is a nice way to organize the programming. 7. The space remaining/used bar is helpful (hopefully, it's accurate). The Cons 1. The Box is unreliable in handling its basic function. Recording shows. There are several problems with the box in this regards. - The HR-20 has problems starting and stopping a show on time. It is almost mandatory to "pad" record requests if you want the first few seconds or last minute of a show. - The HR-20 just will not record some shows that appear in its guide. Setting a Series Record is no guarantee that you'll record those shows. (See my other posts on Wiggles & Blues Clues) - The HR-20 will not populate it's To Do list for hours (and maybe days) after you set a Series Record making it even harder to determine if your show will be recorded. 2. The HR-20 will allow the titles of porn movies to show up in a show search even though parental controls are set to block those shows and the channels do not appear in the favorites list. Searching on something like "Spring" or "Pussy Cat Girls" can lead to highly undesirable results when children are present. The fact that this bug still exists is disgusting. 3. The "Channels I Receive" function does not work. 4. On occasion the HR 20 will shutdown a tuner without warning. Programs won't record and even their system test will not report the problem. 5. The slow-motion function requires you to hold the play button for three seconds. This makes it incomputable with some 3rd party remotes that don't support "holding" on a key AND it makes trying to watch something in slow motion a guessing game as you have to rewind three seconds before the point you want to see and then start. 6. The 30 second slip function seems to be anywhere between 25 and 35 seconds. This isn't a huge deal....but it could be better. 7. The TV show information in the guide is scant at best. 8. When you use the Guide's Category mode and select Sports you don't get all of the sporting events on at that time. You get a list of the channels that DirecTV categorizes as a sports channel. This means a sporting event on a major network won't show up. 9. The interactive Features while "interesting" in concept may take up to 30 seconds to appear on screen. The data for sporting events often lags behind many other sources. 10. The HR-20 Remote tends to suffer from key bounce...meaning pressing a key once may trigger that function/character being entered twice on screen. 11. Audio dropouts, audio/video sync issues and pixelation and other PQ issues. 12. Connecting the HR-20 to a network where UPnP is active will cause the HR-20 to lockup and cease operation. It will also prevent it from rebooting properly until the network cable is removed. This isn't a huge problem now because I don't need/want to play music or display pictures through the HR-20, but it will be if they require the network connection for their Video on Demand services. 13. It can take an awful long time to change channels. It's not nearly as bad as my old C-Band BUD, but you can't exactly channel surf either. 14. (One I forgot to enter initially). The Crop bug. For some reason the HR-20 will extend the picture vertically so that the top 10% and bottom 10% are off screen when viewing SD shows in Crop mode. This will mean the part of the screen where networks put their logo is off screen...and the top where a sports scoreboard/line score would be isn't viewable. The rest of the picture is stretched out of proportion. ------------ (I know it doesn't have Dual Live Buffers but that really doesn't bother me all that much) I hope that the coming change in ownership of DirecTV brings about some serious changes in the way they handle this device, quality control and technical support. They may be working on some of these issues and fix them in a future patch....they may not...DirecTV doesn't seem to acknowledge issues like mine in a knowledgebase or in their forums. That's about all I can remember off the top of my head. I have posted much more detailed descriptions of the problems I've listed here in other posts. If some of you consider my evaluation unfair...remember it's MY evaluation of the HR-20s that I purchased and use. Your experience may be different for the better or worse. Also know, I'd much rather be writing positive posts about this device and/or helping people with one-off issues than dealing with this. Anyway, I hope this is of help to some folks and doesn't burst a blood vessel on others. Finally, I have no financial or emotional interest in DirecTV or any of their competitors.