Been with directv for 10 years and each time I've had to deal with installers it turns out a frustrating experience. A few years back when we upgraded to hd the installer never could figure out how to run a 2nd line to our bedroom So we were left with a dvr that could only watch/record on one channel Today I was scheduled to upgrade to a genie/mini. Wanted the hr44. No can do. Maybe in 4-5 months. Then I was told I would need a new dish and it would have to be installed on the roof (no). Or on a pole. But I would have to get ms utility to mark the area. Bottom line. No install. At this rate ill be on rabbit ears before the end of the year. They make it too hard.