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My Genie Upgrade. Not!

Discussion in 'DIRECTV Installation/MDU Discussion' started by VaJim, Jul 18, 2013.

  1. Jul 19, 2013 #41 of 115
    peds48

    peds48 Genius.

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    Although to be devil's advocate, if the dish is not "properly" mounted I will understand the reasoning of the installer. Where I live, most fascia boards are only 4 inches wide, not enough "real state" to mount the mast "properly" So until i see the pictures, I am not ready to call this one off
     
  2. Jul 19, 2013 #42 of 115
    VaJim

    VaJim Godfather

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    well trying to recall the actual conversation, the first thing he said was..."my company no longer supports that type of install". Then when we were in the house talking with my wife about the new install option, the question came up why we need a new dish and the answer was ..."it's because of the programming you have.." What? I've had NFL ST since 2003 and never had a problem. I'm now thinking that if he was to just replace the LNB (?) and in the process he loosened the dish and was unable to tighten it back down.....well that's just a guess. I can tell you my current dish went up about 3-4 years ago and has been rock solid. Here in SE Virginia we get some strong winds and the dish has never moved. The only time we've ever lost signal has been during a serious slow moving thunder storm.

    I asked Directv why I had to get a new dish and here's what they said:

    "..., I'd like to explain the dish upgrade the technician was referring to. The Genie only works with Single Wire Multi-Switch (SWiM) technology which allows for a single wire from the satellite dish to be able to supply signal to multiple receivers, helping to reduce the number of cables that need to be used. We have satellite dishes that have this feature integrated, and this is why a dish upgrade would have been needed -- since you Genie is not compatible with your current dish."
     
  3. Jul 19, 2013 #43 of 115
    VaJim

    VaJim Godfather

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    Thanks

    I asked about this and here's what Directv said...

    "Please know that along with the DIRECTV PROTECTION PLAN changes, we’ve added additional benefits to the already great equipment coverage the DIRECTV PROTECTION PLAN provides. This includes equipment upgrades every 2 years with no up-front costs. If you take advantage of a special promotional equipment offer through this program, the time period will be reset and you would be eligible for another free equipment upgrade in 2 years. Please keep in mind that currently, only 1 Genie HD DVR per account is possible. As this special equipment offer is provided through the new DIRECTV PROTECTION PLAN, we are unable to reimburse you for outside purchases."
     
  4. Jul 19, 2013 #44 of 115
    trh

    trh This Space for Sale

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    Did you email them with your request? If so, I recommend you call and ask.
     
  5. Jul 19, 2013 #45 of 115
    VaJim

    VaJim Godfather

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    Yes. Sent an email. I need more time to calm down before I maybe call again. I'm afraid if I called right now all I would say is. " shut it down"
     
  6. Jul 19, 2013 #46 of 115
    peds48

    peds48 Genius.

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    keep in mind that your experience with the tech is not the CSR fault. I would schedule another appointment as usual and hopefully you have a better experience
     
  7. Jul 19, 2013 #47 of 115
    VaJim

    VaJim Godfather

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    You're right....actually the CSR and the installer were both nice. What bummed me out was no HR44 and then the confusion on needing a new dish in a different location.
     
  8. Jul 19, 2013 #48 of 115
    HoTat2

    HoTat2 Hall Of Fame

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    All I can make of this is that the installer was as clueless as the author of that response letter.

    Where they don't understand the technical distinction between the Dish reflector and arm assembly and the LNBF mounted on it. Even though the expression "the Dish" is loosely used to refer to them all together by many in conversation, particularly in general or non-technical contexts, so I can excuse the letter author for the error on that basis.

    But the technician certainly should have known better.
     
  9. Jul 19, 2013 #49 of 115
    VaJim

    VaJim Godfather

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    One other question. If I decide to keep one of the hr21-100 (wife's programming) the way it sounds is it would be deactivated but plugged into the tv on a separate hdmi input and play the recorded shows from the 'list'. It would not be on the actual satellite. Does that sound right?
     
  10. Jul 19, 2013 #50 of 115
    peds48

    peds48 Genius.

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    so all of this because no 44??
     
  11. Jul 19, 2013 #51 of 115
    peds48

    peds48 Genius.

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    depends if the HR21 is recoverable by DirecTV. IIRC the HR2x will go into a reboot loop if not connected to a live satellite feed.
     
  12. Jul 19, 2013 #52 of 115
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Yes, on the latter. Make sure it's disconnected from the coax before deactivating.
     
  13. Jul 19, 2013 #53 of 115
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    That's not my experience with my HR20, but mileage varies.

    Safest is to remove the cable, see what it will and will not do.
     
  14. Jul 19, 2013 #54 of 115
    VaJim

    VaJim Godfather

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    ....and the dish confusion. Too much for my 'older' brain to process
     
  15. Jul 25, 2013 #55 of 115
    VaJim

    VaJim Godfather

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    Update to my genie upgrade...

    Installer came this PM and was very nice and knowledge. Here’s what I found out:

    1. Although they (MASTEC) didn’t have the HR44, the installer said he was told by his supervisor they should have them the first week of August.
    2. I rescheduled my install/upgrade for August 8.
    3. Although the previous installer wanted to move my dish to a pole or roof, the installer today was OK where it was. He confirmed all he needed to do is swap put the LNB. He added that he would not have installed it where it is, but with the 2 slides poles/arms, it’s probably pretty solid. I agreed.
    4. He also made me breathe a bit easier when he said the neighbors tree won't be a problem for a long while,

    So it looks like I’m in a hold pattern until August 8. Now that I think about it, I think I read here on the forum where someone mentioned first week of August as when the HR44 would be out in masses…?
     
  16. Jul 25, 2013 #56 of 115
    damondlt

    damondlt New Member

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    If you already have a Slimline , Why on earth does everyone keep saying you need to change lnb?
     
  17. Jul 25, 2013 #57 of 115
    VaJim

    VaJim Godfather

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    ...because the genie uses the swim (single wire muti switch) and I still have the previous technolgy
     
  18. Jul 25, 2013 #58 of 115
    Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Jim, just two weeks, then!

    As to some one mentioning "the masses", I believe some localities will be doling out '34s for a bit longer, while others now have nothing but the '44s.
     
  19. Jul 25, 2013 #59 of 115
    Drucifer

    Drucifer Well-Known Member

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    Well they could put in a SWiM-8. This way if you ever go over 8-tuners, it would be a simple swap of the SWiM8 for a SWiM16. Wish they did that at my home when I went Single Wire because I went over 9-tuners less then a year later.
     
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  20. Jul 25, 2013 #60 of 115
    damondlt

    damondlt New Member

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    Yea, and they would bring a Swm 8 or Swm 16 multiswitch.

    I've yet to see a Swm LNB installed.

    Swm LNB still requires a power supply, so why go through an LNB swap when you can easily start your upgrade install closer to your cable runs in a central location.
     

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