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My Genie Upgrade. Not!

Discussion in 'DIRECTV Installation/MDU Discussion' started by VaJim, Jul 18, 2013.

  1. peds48

    peds48 Genius.

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    NY
    You can cancel the mini with him, but he might not have a SWiM16 on his truck. Better to cancel the mini now, so that he'll be properly prepared for 9-turner upgrade.


    For most in-house techs, this is a moot point as they will likely see your WO when they are on the road since they are only dispatched one job at a time, unless your job happens to be his first appointment. Most techs should (are required) carry these switches on their truck
     
  2. Bill Broderick

    Bill Broderick Icon

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    Long Island
    There is no reason why a SWM-16 won't work at your house, They still just need to run one line to each receiver location. Given that you said that there are two lines currently going to your living room, it sounds as if you don't have SWM at all. SWM only requires a single line to each receiver, regardless of how many tuners are in that receiver. If you currently have home runs from your dish to the various rooms of the house, the SWM-16 can be installed outside.
     
  3. VaJim

    VaJim Godfather

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    we are scheduled for the 8-noon time slot...
     
  4. damondlt

    damondlt New Member

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    Techs in my area sign out what equipment they need for there jobs for the day from their shop every morning. They don't drive around with boxes of Swm 16s.

    So Drucifer point is a valid one.
     
  5. VaJim

    VaJim Godfather

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    Virginia...
    I called directv and asked that they put a note on the WO about how we may keep our 2 hr21 along with the genie. No mini. The csr said no problem. Lets hope it works out.
     
  6. peds48

    peds48 Genius.

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    Techs in my area sign out what equipment they need for there jobs for the day from their shop every morning. They don't drive around with boxes of Swm 16s.

    So Drucifer point is a valid one.


    Are you in the business?

    There is a process tech used to request equipment in advanced
     
  7. Drucifer

    Drucifer Well-Known Member

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    Well all they have to do is cross out the mini on the work order. It is up to the tech to figure out he'll need a SWiM16 because of the existing equip in the home.
     
  8. peds48

    peds48 Genius.

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    Well all they have to do is cross out the mini on the work order. It is up to the tech to figure out he'll need a SWiM16 because of the existing equip in the home.


    Once a work order is generated, it cannot be modified by DirecTV. if a modification is needed, the customer can cancel the current order and create a new order along with another installation date or wait until the tech is onsite and modify the order with the tech
     
  9. VaJim

    VaJim Godfather

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    Jul 26, 2006
    Virginia...
    Thanks. That's about the way it went last week. The installer asked me which receivers was I going to turn in. He sounded like he was very flexiable as long as it was the hr34
     
  10. damondlt

    damondlt New Member

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    Yea in advance, again they don't drive around with 30 swim 16s 30 swim 8's and 30 Swim lnbs like you implied to Drucifers post.

    He stated to call prior with any changes you want to make to your order asap , then you told him his post was moot because you implied they carry around tons of equipment, which is totally false, as Sub contractor techs must sign out the equipment they need for the day.
    I don't know where you live that techs are only dispatched one job at a time.

    I'm partners with a company that Does Directv installs in a 200 mile area. I know our process.

    Everything is Signed out 3-5 jobs a day are giving depending on the estimated time and drive.
    If its not on the work order by 5 AM that day you are SOL! Again Swim 16 are barely stocked in our warehouse let alone stocked in our subs vans.
    This is my brothers Business , But I installed enough in the past to know that Directv equipment is expensive and stuff goes missing and unaccounted for when you don't sign things out!
     
  11. ticmxman

    ticmxman Legend

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    On my recent upgrade to a HR44 I elected to keep all of my DVRs (2) and my H24 on the day of the install originally I had planed to give up the H24. There was no problem other than having to confirm on the techs phone to D* customer service that I understood my bill would go up $6. Started the day with 5 tuners the original upgrade plan had 9 tuners, revised plan had 10. The upgrade ito swim included a swim 16, I already had 4 coax lines from the lnb. At least in my case the change was not a problem for the tech.
     
  12. peds48

    peds48 Genius.

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    Yea in advance, again they don't drive around with 30 swim 16s 30 swim 8's and 30 Swim lnbs like you implied to Drucifers post.

    He stated to call prior with any changes you want to make to your order asap , then you told him his post was moot because you implied they carry around tons of equipment, which is totally false, as Sub contractor techs must sign out the equipment they need for the day.
    I don't know where you live that techs are only dispatched one job at a time.

    I'm partners with a company that Does Directv installs in a 200 mile area. I know our process.

    Everything is Signed out 3-5 jobs a day are giving depending on the estimated time and drive.
    If its not on the work order by 5 AM that day you are SOL! Again Swim 16 are barely stocked in our warehouse let alone stocked in our subs vans.
    This is my brothers Business , But I installed enough in the past to know that Directv equipment is expensive and stuff goes missing and unaccounted for when you don't sign things out!


    NO one is saying or implying that techs drive with a truck full of SWM16!!!!. But as you already know, we get ONE JOB AT A TIME. So we do not know what job is coming next and as such we must be prepared (have the proper equipment) for a "common" route. there are instances for example when I get a job that requires 6 HDDVRs since HDDVRs are not not popular anymore since the Genie is what is getting install now. So back to my point, calling the CSR to note a account saying that a SWM16 might be needed is a waste of time Becasue when the tech gets the work order he might be just 5 minutes from your house. trust me on this, I do this EVERYDAY and notes are like this are useless
     
  13. PDXDirecTVFan

    PDXDirecTVFan New Member

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    Jul 25, 2013
    I didn't know that you were an actual installer when you were helping me out the other night. Do you normally see notes on a work order before you arrive at a job? How likely is it that the tech will actually call me before arrival to confirm ETA and equipment? I hope to confirm that he has a 44. Thanks!
     
  14. peds48

    peds48 Genius.

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    I didn't know that you were an actual installer when you were helping me out the other night. Do you normally see notes on a work order before you arrive at a job? How likely is it that the tech will actually call me before arrival to confirm ETA and equipment? I hope to confirm that he has a 44. Thanks!


    Yes I am a DirecTV installer. I see the notes on WO when I am on my way to your job, unless you are my first job, I see the notes when I am leaving the current job I I am currently on. so yeah, they are useless. A tech is supposed to call you is part of their job. but not all them do, so YMMV.
     
  15. PDXDirecTVFan

    PDXDirecTVFan New Member

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    Jul 25, 2013
    I am the 8-12 time slot with a SWM install and maybe a new dish, so I may be the first. The rep set it up as a Movers Deal to get the equipment for free, so I don't think a new dish is actually needed. Thanks again for your help!
     

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