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My H20-600 is being recalled

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Nightfall, Sep 5, 2008.

  1. Sep 8, 2008 #21 of 211
    jwd45244

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    Here is my e-mail to DirecTV and their response:

    It is my understanding that H20-600 receivers without an ECO 2.0 sticker are being recalled. Is this true?

    The response:

    We recently discovered a design flaw with the H20-600 receiver that may cause it to fail without notice. While you may not have experienced any problems with your H20-600 receiver we would like to replace it for you at no cost, just to be safe.
     
  2. Sep 8, 2008 #22 of 211
    JeffTex42

    JeffTex42 Legend

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    H21 ... network connection ... why? I didn't think they were active and if they were what could you do with it?
     
  3. Sep 8, 2008 #23 of 211
    jtcrusader

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    Hmmmm. Wonder if I can use this to snag a free HD-DVR upgrade where I can then use the AM-21 tuner?
     
  4. Sep 8, 2008 #24 of 211
    theedger

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    I just got off the phone with dtv. I was told that because I wasn't asked if I needed a box with an ATSC tuner, they would provide one to me for free if the replacement doesn't have one.
     
  5. Sep 9, 2008 #25 of 211
    paulman182

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    I emailed them, and asked since it is being recalled, could I get a price break on an HD DVR. The response told me to check website prices and call if I wasn't satisfied--it did not address the recall whatsoever.
     
  6. Sep 9, 2008 #26 of 211
    arxaw

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    Recall is probably due to the heat-related problem with the H20-600s, made by LG. Sounds like an H20-600 finally melted something nearby, burned a small child or burst into flames.. :)
     
  7. Sep 9, 2008 #27 of 211
    paulman182

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    Mine works fine but you're right, it sure gets hot.
     
  8. Sep 9, 2008 #28 of 211
    HDTVsportsfan

    HDTVsportsfan New Member

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    It's not due to overheating from I was told a few weeks back. I wasn't to concerned about it after hearing the reason for the reacall but it wasn't dur to safety issues. IIRC it was something to do with teh unit suddenly losing signal strength or someting along those lines. I haven't expereinced it and will eventually contact them to replace it.
     
  9. Sep 9, 2008 #29 of 211
    headwear

    headwear Cool Member

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    I just got my replacment reciever today and they sent me a H20-100 in place of my H20-600 hope this is a good thing I was wondering if I should call back and try to get them to sent me a newer reciever (H21 or H23) The one I recieved was reconditioned.
     
  10. Sep 9, 2008 #30 of 211
    HDTVsportsfan

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    Do you need OTA capability? If not it should be fine.
     
  11. Sep 9, 2008 #31 of 211
    headwear

    headwear Cool Member

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    I use the OTA turner. So I should keep the H20-100 I believe the newer ones dont have OTA tuners is this correct? Is there anythng different between the H20-600 and the H20-100?
     
  12. Sep 9, 2008 #32 of 211
    veryoldschool

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    yes the -100 doesn't have as good a OTA tuner as the -600. You may or may not need "the better" OTA tuner.
     
  13. Sep 9, 2008 #33 of 211
    retromzc

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    Since I see no 2.0 sticker on the bottom of my one remaining H20-600 receiver I guess I can look forward to the joys of another replacement/return...oh joy!
     
  14. Sep 9, 2008 #34 of 211
    turey22

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    does anyone know the problem with the h20-600?
     
  15. Sep 9, 2008 #35 of 211
    MarkN

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    I have a H20-600, just how does this return/replacement thing work. I understand they send a box or something for the old reciever, but how do we obtain the new reciever? Will I have to schedule an install or will they just send me a new one??
     
  16. Sep 9, 2008 #36 of 211
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    If it's like the other "replacements", "that box" will come with a receiver inside. Swap and return.
     
  17. Sep 9, 2008 #37 of 211
    headwear

    headwear Cool Member

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    My h20-100 i got today for my recall replacment was a flop the hdmi comection was toast and dtv expected me to activate it and then send it back I thought they would send out newer equipment over an old H20-100. Anyway I am sending back the replacment and going to live with the 600. Dtv cant seem to tell me what reciever they are going to send. Good luck to all the rest of you that need to deal with this.
     
  18. Sep 10, 2008 #38 of 211
    jwd45244

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    My replacement device showed up today. Set it up and activated. Life is good.
     
  19. Sep 10, 2008 #39 of 211
    iluvtv

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    i'll keep my 600 until such a time that it quits, then i'll buy a new one.
     
  20. Sep 10, 2008 #40 of 211
    MarkN

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    is this a mandatory thing or something we can do if our unit quits?
     

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