1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

My H20-600 is being recalled

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Nightfall, Sep 5, 2008.

  1. Sep 14, 2008 #61 of 211
    VMI90

    VMI90 New Member

    2
    0
    Apr 1, 2003
    I received a call from D* on my answering machine. I called the 800-932-7288 number and was told that the 600 was being recalled. I did not have any problems with my unit but don't mind getting a new receiver. I called back the next day to see if I could recieve a HR20 or 21 instead. I was told that since this was a recall that I could not, but since i was a valued customer here is what they offered me. $99 for a new HR unit, with free installation. My H21 unit arrived the next day, but when I called to have it activated, the CSR acted like she didn't know anything about the recall. After some explaining it was activated and is working fine. I haven't yet called back about getting the DVR unit.
     
  2. Sep 14, 2008 #62 of 211
    dave29

    dave29 New Member

    5,945
    40
    Feb 18, 2007
    i got a call from directv, they are swapping both of my h20-600's out for h21's. at least thats what i am told........
     
  3. Sep 14, 2008 #63 of 211
    Caddo-Miller

    Caddo-Miller AllStar

    74
    0
    May 16, 2007
    NE Texas, USA
    I called DirecTV at 1-800-932-7288 and a DirecTV Order was opened for the replacement H20 or H21 receiver (with OTA Support…). The replacement unit is likely to be shipped Monday, September 15th, 2008, with a delivery eta of 2-5 Business Days. I was instructed to retain the BBC unit, all cables, remote control, etc., only returning the DirecTV HD Receiver Model H20-600, and to contact the DirecTV Order Support Hot Line @ 1-800-531-5000 on any questions.
     
  4. Sep 14, 2008 #64 of 211
    hdtvfan0001

    hdtvfan0001 Well-Known Member

    32,456
    258
    Jul 28, 2004
    I had the exact same experience and results.

    They told me an H23-600 would probably be sent. Mine is owned and will remain that way....also with no extention to the commitment time.
     
  5. Sep 15, 2008 #65 of 211
    paulman182

    paulman182 Hall Of Fame

    4,841
    4
    Aug 4, 2006
    So you think some scammer is sending you a new receiver to swap out?:)
     
  6. Sep 15, 2008 #66 of 211
    mogulman

    mogulman Godfather

    472
    0
    Mar 19, 2007
    Do they increase the contract when they do this?
     
  7. Sep 15, 2008 #67 of 211
    bases1616

    bases1616 AllStar

    58
    0
    Apr 16, 2007
    No they don't extend your contract. It is a problem on there end so they are taking the hit. I just received my swap out and it is a brand new H21-200. I called Friday and the receiver arrived today.
     
  8. Sep 15, 2008 #68 of 211
    mogulman

    mogulman Godfather

    472
    0
    Mar 19, 2007
    Called a few minutes ago. They are sending a replacement.
     
  9. Sep 18, 2008 #69 of 211
    Dave47

    Dave47 AllStar

    63
    0
    Dec 16, 2006
    I got a refurb H20-100. The component outputs are working properly, now.

    David
     
  10. Sep 18, 2008 #70 of 211
    paulman182

    paulman182 Hall Of Fame

    4,841
    4
    Aug 4, 2006
    Just as an update to my situation, I called and asked if I could upgrade to an HD DVR instead of another H20, and she said I could do it for $99 plus $19.95 shipping. A tech is going to bring it--I tried really hard to talk her out of that, but no dice.
     
  11. Sep 18, 2008 #71 of 211
    mogulman

    mogulman Godfather

    472
    0
    Mar 19, 2007
    I got an H21-100.
     
  12. Sep 19, 2008 #72 of 211
    jrd4849

    jrd4849 Mentor

    44
    0
    May 24, 2007
    Tennessee
    I called the 800# on Tuesday to see if my unit was covered under the recall. I didn't even get a chance to ask a question. What's your phone number? Yes you have a H20-600. We will Fedex a replacement to you. Anything else? Goodbye. The Fedex guy showed up today with a H21-100. I can't complain.
     
  13. Sep 19, 2008 #73 of 211
    paulman182

    paulman182 Hall Of Fame

    4,841
    4
    Aug 4, 2006
    Wow, I guess I got a smarter-than-average CSR. She asked if I was home and I told her that I was at work. She said, "That's too bad, I need you to check..." I interrupted and told her I already knew it didn't have the sticker, and she congratulated me for doing my homework.
     
  14. Sep 19, 2008 #74 of 211
    Karen

    Karen Godfather

    331
    4
    Oct 4, 2007
    I just did the same thing. I didn't have have to go through all of the automated menu stuff. Someone answered the phone and asked if I was calling about the recall. <g> It sounds like they had my phone number programmed into the answering system. The guy already had my account open in front of him. Wow! I'll be getting my replacement in a few days.
     
  15. Sep 19, 2008 #75 of 211
    jwd45244

    jwd45244 Hall Of Fame

    1,510
    0
    Aug 18, 2006
    DirecTV uses a system that can open up the account based upon the phone number from the Caller ID. The system can also flag H20-600 that need to be replaced. This is use good customer service.
     
  16. Sep 20, 2008 #76 of 211
    GatorPhan

    GatorPhan AllStar

    81
    0
    Jun 30, 2006
    agreed.. I didn't have to provide them with any information. New receiver on the way. Since I already have 2 HD - DVR's I didn't really need another, so I didn't bother to ask. Besides, I hate the hassle of waiting for the service rep to bring it.
     
  17. Sep 20, 2008 #77 of 211
    Lexxon

    Lexxon New Member

    6
    0
    Jun 18, 2007
    Just got my H21-100 replacement for my year+ old H20-600. I was more than happy to replace that overheating hunk of metal. Replacement is working fine.
     
  18. Sep 20, 2008 #78 of 211
    iluvtv

    iluvtv Legend

    209
    1
    Sep 29, 2005
    what if its an owned ird, is dtv replacing those as well, and what about our h20's do we need to send those back or just junk them after the replacement arrives?
     
  19. Sep 22, 2008 #79 of 211
    spl5800

    spl5800 New Member

    2
    0
    Dec 28, 2007
    Was sent a H20-100 to replace my 600 spent 1 and half hours on the phone with support yesterday due to not getting a picture from the new unit. The 4th person I spoke tried to tell me there was nothing wrong with the box I just did not have my input set correctly on my TV as if the other 3 reps had not said the same thing. Finally I had to demand a service rep to come out so I can show him I know how to set my TV. Place the 600 back in and it works fine the absolute worst customer service experience I have had Comcast was not this bad.
     
  20. Sep 22, 2008 #80 of 211
    Karen

    Karen Godfather

    331
    4
    Oct 4, 2007
    I got my H21-100 today. Hooked it up and everything is fine. It's black like my receiver, no vents on top and the blue lights make it great for a bedroom. I'm a happy camper today.
     

Share This Page