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My H20-600 is being recalled

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Nightfall, Sep 5, 2008.

  1. iluvtv

    iluvtv Legend

    Sep 29, 2005
    throw a fan in your 600's and they won't fail :)
  2. bubba

    bubba Cool Member

    Apr 13, 2007

    I called DTV to request a refund on my shipping since the receiver was recalled. They told me they could not refund my shipping because on my account I did not have an active receiver that was recalled. They cannot issue a recall on a deactivated receiver. :eek2: I told them it was just deactivated after it died. I asked if I reactivated it, could they recall it then. :lol: I finally ended up getting $5 off for the next 6 months, but leaving the $20 shipping charges on the bill. I don't understand... :nono:
  3. carmangary

    carmangary AllStar

    May 7, 2006
    They took my H20-600 away a couple of weeks ago and gave me an H23. I signed up with DirecTV because I wanted to be able to get OTA HD channels with their equipment. Now I can't, so I am switching to Dish. I tried to work with DirecTV's customer service but they could not help me. Seems odd that they would get rid of the OTA tuners in their boxes. Oh well.
  4. JohnH

    JohnH Hall Of Fame

    Apr 22, 2002
    Not "Oh well." DIRECTV("The Sports Leader") has failed to realize that some Network affiliates carry additional games on their Digital Sub-Channels. And after the digital transition DIRECTV may not carry some of the other digital content either. I am about to attempt to purchase an MPEG4 receiver from DIRECTV. It had better have an OTA digital tuner or DIRECTV's days may be short-lived here. Only been a customer for 9 years. :)
  5. paulman182

    paulman182 Hall Of Fame

    Aug 4, 2006
    There is the add-on AM-21 OTA tuner (I think that's the model) that works with certain models of the DVRs that don't have a built-in tuner. I think it sells for $50 but some customers are getting them free.

    I don't think it works with any of the non-DVR receivers.
  6. WERA689

    WERA689 Well-Known Member

    Oct 15, 2006
    Canton, GA
    Correct, Paulman. I have an AM-21 on my HR21-700; and it's really a very good tuner. No doubt the best of H-20's or HR-20's I have with tuners built in.
  7. renbutler

    renbutler Godfather

    Oct 17, 2008
    Thanks for all the information. I just called the recall number and scored an HR20 to replace my H20 for just $99 including installation. They said they will grandfather my old programming package and that an OTA tuner is included.

  8. paulman182

    paulman182 Hall Of Fame

    Aug 4, 2006
    I got an HR22, which has no OTA, but I don't need it.

    I'm happy too.

    The switchout was a week ago tomorrow and I still don't have a return kit for the H20-600.
  9. fade2black

    fade2black AllStar

    Apr 8, 2007
    Called the 800# just now. Pretty easy, they said the replacement would be owned. Just have to call to activate when I get it (FedEx 2 day). Tuner wasn't an issue for me, my set has tuners built in. She did say I'd have to ship back the old one to avoid a charge. I double checked if I had to because it's owned by me, and she repeated it. So... whatever.
  10. bagdropper

    bagdropper AllStar

    Sep 24, 2007
    I had a non-sticker H20-600, was starting to act, shall we say goofy. So I called the number in this thread and started the return process of my leased receiver.

    I just received a H20-100C-R (I figure thats refurbished)...latest software - had everything - new remote, documentation, new access card. Seems to work perfectly. I made the call last Thursday evening, on my doorstep yesterday afternoon.

    The OTA tuner seemed to pick up everything corect - it even mapped my local ABC correct (9-1 and 9-2 instead of 52-21 and 52-20 on the -600), even though it saw the local PBS's as both their correct assignments and actual broadcast channels. I will say, my old -600 received at night the Davenport IA locals (75 mile reach!) - this one did not last night...which is what I have read, the -100 OTA tuners not as good as -600 tuners. I won't know for certain until next summer, when I can get constant locals out of the Quads. As long as my CR locals come in, I'm good to go.

    I'll check my account this morning to make sure they got everything correct on the account (not change grandfathered programming nor anny date), but everything appears correct as far as packages. I have everything boxed up that I got new (included the old remote and the old access card in return box).

    I mentioned I got my info from this site. While he seemed very up on what was going on with the recall, he had never heard of this site and said he would check it out.
  11. dddeeds

    dddeeds Cool Member

    Sep 16, 2007
    I received an auto call about the recall. When I called back to see about upgrading to an HRXX they wouldn't deal (They wanted $199+$20 S&H and $99 install!). So, it looks like I'll be getting the replacement HXX w/OTA soon. Hopefully it will pull in my problems stations well enough. The H20-600 was as good as my AM21 + HR21.
    It is nice that they are pro-actively recalling these possible problem devices, but I wonder was their a lawsuit, fire, or do they not perform copyright protection correctly or are they hackable? Surely DTV is not just doing the right thing for the sake of being good? Usually most companies just keep their fingers crossed and deal with the failures as they come? Makes the conspiracy theorist in me wonder.
  12. linflas

    linflas Mentor

    Feb 9, 2006
    Manassas, VA
    I received the autocall today, I wasn't even aware these were being recalled. I'm happy since mine died back in September. I just have it hooked into a PC so I figured I would eventually end up having to buy another one so I welcome whatever they are sending me at no cost.
  13. kandor

    kandor AllStar

    Dec 29, 2007
    Corpus Christi
    Just wanted to add that I got my phone call about the recall today, so it's taking quite a while for them to call everyone with a faulty -600.
  14. csgo

    csgo Legend

    Oct 15, 2006
    Here's my experience on this issue. Rec'd the call about the recall and that I had 5 of the -600 receivers (lucky me). They shipped out replacements FedEx Priority 1 and I received them today (I didn't ask for the fast shipping and it must have cost them quite a bit).

    I opened the first one and it was all scratched up and missing one of the four feet on the bottom of the unit. Smelled like cigarette smoke. I decided to put it back in the box and would call about it.

    Opened the second box and replaced the easiest to get to -600. The replacement (a refurb H20-100) wouldn't pick up a satellite signal.

    At that point I'd had enough and decided to call DirecTV. Got to tech support and spoke to some idiot reading a script. He knew nothing about a recall and even denied it a couple of times and told me to put the -600 back in because it was fine.

    I thought about it a while and then called the special recall number and asked for a supervisor. I spoke to a supervisor named Sebrina who didn't care at all about the issue. She was worthless. I own all my receivers and paid extra to do so and I explained that I wasn't going to continue with the junk refurbs they sent out. She decided transferred me to the cancellation department (without me asking).

    I couldn't understand the person at the cancellation department but I think my account will be cancelled on November 7th.

    What a way to do business.

  15. Nov 1, 2008 #135 of 211

    hdtvfan0001 Well-Known Member

    Jul 28, 2004
    Just as a point of clarification....some folks (including me) have been told that upon receiving their replacement units, they did not need to return the H20-600 back to DirecTV if they were owned (not leased).

    In fact, in my case, I actually kept a list of the names of the 3 different people (both before and after getting the replacement) there who told me this when I asked to confirm it.

    The replacement unit itself and its instalation/operation all went fine.

    Rest assured...to clear this up....owned or not....you must return the H20-600 defective unit, or else you will most likely be charged a $240 fee (plus tax) for "non return" of the unit. If you do return it, there should be no problem.
  16. Nov 4, 2008 #136 of 211

    renbutler Godfather

    Oct 17, 2008
    My replacement experience was mixed.

    First, a guy was supposed to come out between 8AM and Noon on Saturday -- specifically scheduled so that I wouldn't miss the Purdue football game on BTN.

    Well, he showed up at 2:30. So I missed the end of the most exciting game of the year (48-42 Purdue).

    So he installed the receiver, and that part was mostly smooth.

    However, after he left, I tried to program my remote for RF -- and it wouldn't work. So I call DirecTV, and I discover that they didn't install an HR-20 upgrade as promised, but rather an HR-22.

    So now I not only can't use RF, but I can't have an OTA tuner.

    I was told that I would have a tuner, so she gave me a $10 credit for the next six months. Unfortunately, I have to watch locals over the satellite in a super-compressed "HD" picture.
  17. Nov 4, 2008 #137 of 211

    jwd45244 Hall Of Fame

    Aug 18, 2006
    This thread is about the H20-600 being recalled. It has nothing to do with an HR2x.
  18. Nov 4, 2008 #138 of 211

    paulman182 Hall Of Fame

    Aug 4, 2006
    The HR22 is RF compatible. Doesn't the remote have the FCC sticker on the back?

    I doubt if anyone is getting HR20s nowdays because they have been out of production for quite a while. There is twice as much recording space on the hard drive in the HR22.

    And, of course, you need the AM-21 external tuner.
  19. Nov 4, 2008 #139 of 211

    renbutler Godfather

    Oct 17, 2008
    My old receiver was an H20-600, not an HR20. When it was recalled, I elected to upgrade to the DVR at the same time.

    They told me they would replace the H20 with an HR20, but they gave me an HR22 instead.
  20. Nov 4, 2008 #140 of 211

    freerein100 Legend

    Dec 13, 2007
    I have an H20-600 that failed and got it replaced today. I pulled the access card out to get the number off of it and noticed the area over chip was brown from overheating, has anyone else noticed this.

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