Hello,
I don't mean to bother any of you, but I had tried to "PM" Ray C of the DIRT team, and since I'm just a newbie with less than 5 postings here, it bounced back on me.
Anyhoo, if Ray C of the DIRT team, or any others on here can help, I could use some assistance.....
We got a 2-Hopper/4 Joey installation on Sunday, and everything went somewhat smoothly with the exception of 2 things:
1) A Broadband connection wasn't put in (explained below); and
2) all four Joey's got linked to one Hopper, for some reason.
Regarding the broadband situation, my internet was down the day of the installation, so we didn't get it connected then. The installer left me with an ethernet cable, showed me how to get to the Broadband screen, and told me that I simply had to plug in the ethernet to the back of the Hopper and then into the router. The lights are on at the ethernet jacks on the Hopper and router, so there's life in the cable, so to speak.
I had mentioned to the tech that I have MAC address filtering established on my router, and he said the MAC address was also on the Broadband screen. So, I put the MAC address into the router, went to the broadband setup screen on the Hopper, clicked on the 'Reset Connection' button and recycled the Hopper (as well as my router) -- that didn't work. Next, clicked on the 'Reset Network' button, recycled the Hopper, and the router -- still have the "failed" in the list.
It wasn't until I did the 2nd reset, that I noticed that the Hopper seems to have a static IP address attached to it, or at least I think so since it's not getting a DHCP-assigned IP address from my router. I also noticed that the Hopper's IP address is in the 169 range, with a subnet mask of 255.255.0.0, while my router works in the 192 range, with a subnet mask of 255.255.255.0. I tried setting up a "port forwarding" rule, but the router wouldn't allow it giving me an "out of range" error msg. I have thought of trying to establish a "DMZ port" for it, but I'm worried about it being outside of the protection of the router's internal network.
Would you have any ideas or suggestions on how I would go about getting the Hopper connected to the internet? I'm hoping this is just an easy fix, and that I'm just overlooking something.
Any help you could supply would be greatly appreciated.
Thank you in advance, and I look forward to any assistance any of you could supply.
Rick W