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My HR22-100 dies first day

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by bhanks, Aug 24, 2008.

  1. bhanks

    bhanks AllStar

    92
    0
    Jun 8, 2006
    It's not really dead it is stuck on the channel it's on.
    Will not respond to remote except mute & volume,
    guide activates from front panel as does active and menue.
    I have re-checked all cables, red button restart, un-plugged power cord
    for 15 minutes, disconected sat in cables.

    I thought it might be the Remote, but I tried another one that I had
    used earlier and it wouldn't work either, both remotes were then
    reset to factory defaults.

    Would appreciate any help. I dread calling D*for help....

    thanks
     
  2. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,042
    94
    Jan 24, 2007
    Does it go back to the same channel everytime you reboot?

    Instead of an RBR have you tried doing a menu reset?

    Menu->Parental, Fav's & Setup->System Setup->Reset->Reset Receiver/Defaults/Everything.

    Becareful with Reset Everything. It will wipe out your recordings.

    After you reset try unplugging for >30 minutes.

    Let us know if any of this helps and what happens.

    We'll keep plugging at it until we figure something out.

    Mike

    Then
     
  3. bhanks

    bhanks AllStar

    92
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    Jun 8, 2006
    Thank you Mike for your help

    Bill

    I forgot to mention that the blue light that blinks evertime you press a key does not blink when
    you press the remote control. However it does blink and the unit responds to the buttons on the
    front pannel, just Guide, Menu, Active, Info. and Res. They just come up on the screen and will not respond.
     
  4. spartanstew

    spartanstew Dry as a bone

    12,566
    61
    Nov 16, 2005
    Wylie, Texas
    How long was it actually working?

    Where did you get the unit?

    I'd call D* and ask for a replacement.
     
  5. kw2957

    kw2957 Godfather

    318
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    Apr 4, 2008
    Is it possible you activated a favorites list that had only one channel? If that happens, Channel + and - won't work. I know this sounds bizarre, but it has happened to me before. ;)
     
  6. t_h

    t_h Icon

    819
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    Mar 7, 2008
    The remote control slide switch IS set to 'directv' right?

    My kid changes it all the time...
     
  7. bhanks

    bhanks AllStar

    92
    0
    Jun 8, 2006
    Got it at Best Buy, It ran just fine most of the day and only
    started this awhile ago.
    It is brand new out of the box.

    I was trying to change the Remote to RF and it kept telling me
    to attach the antenna. While I was fooling around to see if it
    really neede antenna I came back and it wouldnt respond, rebooted
    and it came back up on channel 360 just fine and later when I tried
    to change channels it froze again. and it is still froze
     
  8. t_h

    t_h Icon

    819
    1
    Mar 7, 2008
    I'm going to guess that the unit went into RF mode but your remote controls arent...and you need a code from the unit to setup the remote.

    The 'reset all' from the front panel buttons ought to take it back out to IR mode.

    The HR's cant do IR and RF at the same time...one or the other.
     
  9. inkahauts

    inkahauts Well-Known Member

    23,050
    1,165
    Nov 13, 2006
    I agreee... but you don't need to reset the reciever... You can access the screen you need from the front panel and then program the remote... Hit Menu> Setup> System Setup> Remote> IR/RF Setup > Choose IR and continue > and follw the instructions... See if you can get it working properly in IR again... Then follow the exact same procedure and see if you can get it back to RF..
     
  10. bhanks

    bhanks AllStar

    92
    0
    Jun 8, 2006
    Yes indeedy, I also tried two old D* remotes which both work on my
    HR20 and the new HR22 just sits there with a blue eye that won't
    blink at any of the three remotes, but will blink at the front panel buttons.
     
  11. gulfwarvet

    gulfwarvet Tips & Resources Collaboration

    2,205
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    Mar 7, 2007

    have you tried switching between RF & IR mode and see if made a difference?

    EDIT: NM i seen where inkahauts already mentioned to try it.
     
  12. bhanks

    bhanks AllStar

    92
    0
    Jun 8, 2006
    EUREKA! t_h, YOU win. Looks like the unit went into RF mode and hung up
    without accepting the Remote codes.

    Many thanks

    Bill Hanks
     
  13. bhanks

    bhanks AllStar

    92
    0
    Jun 8, 2006

    Thanks inkahauts, that was the problem, while I was attempting to change
    it from IR to RF it changed to Rf but failed to accept the Remote codes.

    glad that's over, I was afraid I might have to send it back and start over.

    Again, thanks to all

    Bill Hanks :grin:
     
  14. NKy.Yall

    NKy.Yall Legend

    205
    1
    Apr 8, 2004
    N. Kentucky
    kw you were right on this one 4me.........I tried everything from different remotes, multiple resets and finally called D* and told them the HR20 must have a bad sensor. They are in the process of sending me a new one. Then I read your post went down and checked my receiver and damn if all the channels in my fav list had gotten wiped out somehow. So now I have order restored and a new DVR {Model unknown} headed my way. Now do I swap out the HR20 and get a newer model of keep on keeping on with the one I have???????? Decisions, decisions…………. Anyway good call and for sure one to remember for future reference.
     
  15. TheRatPatrol

    TheRatPatrol Hall Of Fame

    7,316
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    Oct 1, 2003
    Phoenix, AZ
    If you are using an OTA antenna, I would keep the HR20.
     
  16. NKy.Yall

    NKy.Yall Legend

    205
    1
    Apr 8, 2004
    N. Kentucky
    Yeah, I`m thinking that as well, thx for your input :)
     
  17. Mike Bertelson

    Mike Bertelson 6EQUJ5 WOW! Staff Member Super Moderator DBSTalk Club

    14,042
    94
    Jan 24, 2007
    This is from the RC64R manual. You can download it from Directv.

    I'd provide a link but I can't get there from work.

    Code:
    ACTIVATING AND DEACTIVATING THE RF TRANSMITTER
    
    Your DIRECTV Remote Control features RF (radio
    frequency) capability. When you activate the RF feature of
    your remote control, you can control your DIRECTV
    Receiver from anywhere in your home. You do not need to
    be within the line of sight of your receiver to control it.
    NOTE: Not all DIRECTV Receivers are RF-capable.
          Also, some RF-capable DIRECTV Receivers
          include integrated RF antennas and do not
          require an external antenna. If your receiver
          requires the external RF antenna, before activating
          the RF transmitter, locate the RF antenna
          included with your remote control and insert it
          into the RF remote antenna coaxial connector on
          the back of your DIRECTV Receiver.
          Activating the RF Transmitter
    
    To activate the RF transmitter on your DIRECTV Remote
    Control, perform the following steps:
    1. Locate the 12 digit Receiver ID (RID) number of your
       DIRECTV Receiver. You can find the RID number on
       the back panel of your receiver, or inside the CAM
       access door next to the reset button.
    2. Write down the last six digits of the RID number.
    3. Slide the mode switch to DIRECTV, AV1, or AV2.
    4. Press and hold the MUTE and SELECT keys until the
       green light under the selected switch flashes twice and
       release both keys.
    5. Using the number keys, enter 9 6 1. (The green light
       flashes twice.)
    6. Press and release CHAN UP. (The green light flashes
       twice.)
    7. Using the NUMBER keys, enter the the last six digits of
       the RID number. (See step 2 above.)
    8. Press and release the SELECT key. (The green light
       flashes twice.)
    
    Deactivating the RF Transmitter
    To deactivate the RF transmitter on your DIRECTV Remote
    Control, perform the following steps:
    1. Slide the mode switch to DIRECTV, AV1, or AV2.
    2. Press and hold the MUTE and SELECT keys until the
       green light under the selected switch flashes twice and
       release both keys.
    3. Using the number keys, enter 9 6 1. (The green light
       flashes twice.)
    4. Press and release CHAN DOWN. (The green light flashes
    twice.)
    
    The RF transmitter on your remote control is now
    deactivated. To reactivate the RF transmitter, See
    “Activating the RF Transmitter” above.
    Mike
     
  18. Ken S

    Ken S RIP

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    Feb 12, 2007
    Reading this and I realized we're going to see a whole new type of complaints...the customers that purchase an HR22 with 500GB have it go bad and get a refurb HR20/21 sent as a replacement by DirecTV.
     
  19. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
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    Jun 18, 2006
    Let's deal with that if it happens. We don't need to borrow problems from the future.
     
  20. evan_s

    evan_s Hall Of Fame

    2,136
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    Mar 3, 2008
    Time will tell. It would also be pretty easy to turn all HR21's into HR22's when they refurb them just by replacing the HD.
     

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