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My Install Story

Discussion in 'DIRECTV Connected Home' started by wilbur_the_goose, Sep 3, 2010.

  1. wilbur_the_goose

    wilbur_the_goose Hall Of Fame

    Aug 16, 2006
    I set up an install today for WWDVR. This included a new H24 receiver for the bedroom, a new SWiM, DECA-connections for my 2 HR20-700's, and the Internet Connection Kit.

    I originally set this up for install back in June, but cancelled due to the troubles reported here.

    Well, I am now a very happy camper. The install was done perfectly, quickly, and professionally. He was in at 8:15 and done by 10AM.

    MRV is working perfectly. DOD is working perfectly.

    Nice job, D*. No - FANTASTIC job, D*.

    PS - I'm calling the installer's company to lavish praise.
  2. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    Who the heck do you think you are praising DirecTV here?!?!? :)

    Glad to hear everything is going well. I'm hoping for the same when I get my upgrade at the end of this month.

    - Merg
  3. BattleZone

    BattleZone Hall Of Fame

    Nov 13, 2007
    Great to hear about a good one, and that you're willing to let the higher-ups know. Thanks from all installers.
  4. goblazers_6

    goblazers_6 AllStar

    Apr 20, 2009

    I love it when customers do that, it goes a long way. At our shop they print out all the positive comments and read them in the team meeting, then hang them on the wall.
  5. DFWHD

    DFWHD AllStar

    Feb 9, 2008
    I had D* / Mastec out yesterday to upgrade me to Deca / MRV and everything went fine. I already had SWM, so the guy was only here for about 90 minutes.

    I love the MRV!
  6. Eskimo

    Eskimo AllStar

    Aug 2, 2010
    How can I find out who was the parent company? The guy was in a DTV van, but I don't recall his name or the company name.

    He did a great job on my install too, and deserves praise.
  7. HoTat2

    HoTat2 Hall Of Fame

    Nov 16, 2005
    He may not work for an "installation company" or "HSP" since DirecTV is buying out a lot of theses installation companies nowadays and hiring the technicians directly under the "DirecTV" company label.

    Just like in my L.A. area ConnecTV used to be the installation company (HSP), but was bought out about two years ago.
  8. goblazers_6

    goblazers_6 AllStar

    Apr 20, 2009
    When you call in, they'll be able to see the number of the last tech on-site, and they will forward the information to the appropriate manager/supervisor.

    If you call in, the message will be relayed all the way back to the tech.
  9. Eskimo

    Eskimo AllStar

    Aug 2, 2010
    Thanks.. calling into the 800-531-5000 now. :)

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