I am kicking myself, I wasn't paying close attention but I thought I heard the installer say something about a bad tuner. Then he said "oh nevermind". So now 3 hours later I am playing with the thing and it's recording a show, but when I try to change the channel, I get a screen showing that it's recording and it says there are no more available tuners. I went back into the set up real quick and when I go to the first satellite (101 I believe) the first tuner shows values for all the transponders, but when I go to the second tuner, no values show up until it gets down towards the end of the transponders. What the heck? Is this puppy broke? Gosh dang it, how do I get it replaced? I have no idea how to contact the installer. I guess I'll be dialing through the Directv voicemail system tomorrow.