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My new H20-100 has a bad tuner I think

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by CessnaDriver, Jul 23, 2007.

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  1. CessnaDriver

    CessnaDriver Mentor

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    I am kicking myself, I wasn't paying close attention but I thought I heard the installer say something about a bad tuner. Then he said "oh nevermind".

    So now 3 hours later I am playing with the thing and it's recording a show, but when I try to change the channel, I get a screen showing that it's recording and it says there are no more available tuners.

    I went back into the set up real quick and when I go to the first satellite (101 I believe) the first tuner shows values for all the transponders, but when I go to the second tuner, no values show up until it gets down towards the end of the transponders.

    What the heck?

    Is this puppy broke? Gosh dang it, how do I get it replaced? I have no idea how to contact the installer. I guess I'll be dialing through the Directv voicemail system tomorrow. :mad: :mad: :mad: :mad:
     
  2. HDTVsportsfan

    HDTVsportsfan Active Member

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    Have you run thru guided setup again and make sure you've told it you have both tuners connected?
     
  3. hilmar2k

    hilmar2k Hall Of Fame

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    Swap the cables and see if the issue jumps to the other tuner. If so, it could be loose cables, a bad multiswitch, etc. If the problem stays with the same tuner, then you probably do have a bad tuner. Call D*, and they will either send out a replacement directly to you, or send one out with a tech.
     
  4. CessnaDriver

    CessnaDriver Mentor

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    Jul 6, 2007
    Thanks, I will go give it a try now.

    I had to leave the room for a minute and come here to the study because I was getting frustrated! :rolleyes:

    Be right back.
     
  5. CessnaDriver

    CessnaDriver Mentor

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    Yeah, I can swap RG6 cables and the show that's on will go off for a second and come back on after the swap. When I try to change channels, it still says live-tv conflict.

    I went through the set up again and I get the same thing during the signal test... 101 works fine for all transponders for the first tuner, but the second tuner doesn't start showing any values until the last row of transponders.

    I feel like an idiot, I tipped the installer $20, and now I think he knew something was wrong.
     
  6. HDTVsportsfan

    HDTVsportsfan Active Member

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    Deleted.... I had a brain cramp.
     
  7. CessnaDriver

    CessnaDriver Mentor

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    Jul 6, 2007

    I am sorry, I am not sure what you mean.

    There is a show on right now that is being recorded. When I try to change the channel it tells me I have a live-tv conflict.

    I've switched the RG6 cables while its recording and the picture comes back and it still won't let me change the channel without the warning, making me think both cables coming in are ok (btw, they were both ok 3 hours ago when they were plugged into my HR10-250.

    I went through the set up again. When it gets to the signal strengths, I get values for all transponders for receiver 1. When I hit the + to go the receiver 2, I get 0s until it gets to the bottom row of the transponders.
     
  8. HDTVsportsfan

    HDTVsportsfan Active Member

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    My apologies..... :sure: :( .

    Wrong thread. I get too bouncing around, I lost track of which thread i was responding in.

    Sorry.
     
  9. CessnaDriver

    CessnaDriver Mentor

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    Heheh, no problem. :D
     
  10. luckydob

    luckydob Godfather

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    I had the same problem...red button reset solved the problem.
     
  11. CessnaDriver

    CessnaDriver Mentor

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    Thanks, BRB!!!
     
  12. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    When it boots up it looks for the SAT feeds and auto-detects how many are connected.
    Sound like there was only one connected when your "idiot" booted the receiver & then connected the second coax.
    The power cord should ALWAYS be the last cable connected.
     
  13. CessnaDriver

    CessnaDriver Mentor

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    I tried the red reset and now I have different results.

    I don't know how to switch between tuners, so what I am doing is hitting the record button when I see a program on. Then when I key in a new channel number, it says "cannot find signal on sat input 2, 771"

    Another odd thing is that when I am not recording and changing channels on the tuner that's working, some channels aren't working now, such as our local ABC in HD (over the sat). It was working earlier and I was recording from it, but now when I tune it in, I get the 771 message.

    I am extremely frustrated and quitting for the night. I didn't think the switch from Tivo would be this hard... hopefully it's a hardware issue that can be corrected with a box swap. :nono2:

    Thanks for everyone's help.
     
  14. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    So far it sounds like you have a cabling problem.
    Tomorrow, swap the coax without any recordings and see what happens.
    If the box "thinks" it has two coax feeds, when you change channels [with no recording] it swaps tuners on each channel change. If you have one recording, then that "locks" that tuner and changing channels will use the other tuner [if the receiver thinks there are two connected at boot-up].
    Take a break, come back and we can walk you through the steps to see what is wrong [the box or a poor installation].
     
  15. CessnaDriver

    CessnaDriver Mentor

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    Shoot, is Directv tech support hard to work with? I am not looking forward to spending tons of time on the phone with them trying different things. :rolleyes:
     
  16. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    I'd think using the brain trust here would be easier than calling D*.
    We can give you the steps to do to find out where it is.
    Since this was just installed, you can call D* and tell them it isn't working right and they need to send out another tech [for free] to fix what they should have done the first time.
    I had them out four or five times until they got it right. Now it been fine for a year.
     
  17. mluntz

    mluntz Icon

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    Jul 13, 2006
    I had all the above problems. I tried all the above solutions with no results. I ended up with just all even transponders on Sat 2. Exchanged the reciever at Best Buy where I bought it, BINGO, problem solved!

    Bad Tuner!!
     
  18. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    There are bad tuners out there, but checking the cables is a good thing to do before replacing a receiver and then find it's the same problem. If you read another thread, you'll see replacement didn't help.
    As you said you tried all of the steps first & then replaced the receiver.
    One must check the basics to "know" what the problem is. :)
     
  19. hilmar2k

    hilmar2k Hall Of Fame

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    Why doesn't anyone ever listen to me? ;)

    (See post #3)
     
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