My Teams | Upcoming Games removed from DVR menu

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by the2130, Sep 25, 2020.

  1. the2130

    the2130 Active Member

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    Dec 17, 2014
    I didn't see your reply until now. I have run the download again and rebooted again after it was back up. I'll give it another 24 hours and then check the results again.
     
  2. the2130

    the2130 Active Member

    737
    89
    Dec 17, 2014
    No change after 24 hours. The My Teams option is still missing from the menu. I called DirecTV yesterday and asked for tech support, but they had no solution for the issue.
     
  3. compnurd

    compnurd Hall Of Fame

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    Evans City PA
    I got nothing minus changing the box out
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    From the beginning of this thread that seemed to be the answer. Sometimes it's just the box.

    Rich
     
    compnurd likes this.
  5. bnwrx

    bnwrx Icon

    1,216
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    Dec 29, 2007
    colorado,...
    I also had this issue after one of the past software updates....Tuesday night I rec'd a new firmware udate...0x1420....Now the sports team menu is back.
     
  6. the2130

    the2130 Active Member

    737
    89
    Dec 17, 2014
    Thanks, that's probably the solution - wait for the next software version.
     
  7. inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    It’s a bit unclear when you reset the box a second time. It has to be right after it’s back to live tv.

    So I’d suggest do it again. Hit the red button on the receiver. . As soon as you are back to live tv hit it a second time. After the second time is back to live tv go to the guide and forward a few hours. You should see that the guide has no data after the first day or so on most channels. If that’s not the case hit the red button on the unit a third time and check when it back up again.

    New firmware in and of itself will not fix your issue. Wipping the bad plugins will.
     
  8. the2130

    the2130 Active Member

    737
    89
    Dec 17, 2014
    I did the red button reset as soon as it returned to live TV, but I'll try what you suggested. I'll have to wait until the first of the week - I need the guide fully populated on the weekend.
     
  9. the2130

    the2130 Active Member

    737
    89
    Dec 17, 2014
    The My Teams / Upcoming Games option is back on the menu as of today. I hadn't gotten around to doing any further troubleshooting, but it does appear the DVR was rebooted again in the past day or so. I noticed some missing data in the guide yesterday, like what you would see after a reboot, and then today I found My Teams back on the menu. Thanks for all the replies and troubleshooting suggestions.
     

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