I'm totally stumped on this one guys. I've got a service call today that I've been trying to fix for three days, and I can't figure it out. I feel like I'm working for Dish Network again. SO, what happens is whenever the customer connects his (non-wireless) cinema connection kit (DECA) into his internet, another DVR shows up on his whole home network. The DVR has the name 356527. This DVR has it's own set of recordings, which will show up in his list. Moreover, while he can delete these items, SOMEONE ELSE CAN ALSO DELETE HIS ITEMS, and does so at random. It's almost like he's getting connected to someone else's account through the cinema connection kit! :eek2: When he disconnects the DECA kit, all problems disappear. His to-do list is not affected at all. He has one HR24, two H25s, he's in a single family home, no other DVRs listed on his account (I verified through corporate), no other IRDs on the coax network. The ONLY INTERNET DEVICE IN HIS HOME is the DECA kit, and he STILL has the same problems. His internet provider is the local power company, so he doesn't even need a modem - he plugs an ethernet straight into the wall jack for internet - NO ROUTER OR SWITCH. Though he has tried using both a wireless router and a switch, to no avail. I'm going out there today to replace his DVR since I have no clue what else to do. I don't think that will fix it, and neither does the customer, but what more can a tech do??? Any ideas?