Need advice on cancellation

Discussion in 'DIRECTV General Discussion' started by Naveb, Aug 2, 2019.

  1. SledgeHammer

    SledgeHammer Icon

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    There was a point to keeping them like 20 yrs ago for piracy / resale value. The cards haven't been hackable for like 15 yrs or so from a technology point of view. At least not publicly. Even if they were, what's the point? Just download it, much easier and less legal risk since DirecTV started suing people for $5k for that.
     
  2. oriolesmagic

    oriolesmagic Member

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    Last November when I canceled DirecTV, they told me they'd be shipping something for me to send it back to them. They never did. They did tell me to take it to a UPS Store and provide my account information, which I did. It was an HR34 with a client box that I sent back. I sent them everything for fear of them billing me after the fact. I was out of contract, and knew I wouldn't be returning as I signed up for Verizon Fios.
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    The access cards are very useful if you choose to modify your HRs. I cut them down to narrow strips and insert them in the clip holes to hold the clips back on the lid, makes popping the hood easier. Thinking about the answer in the other post I made on this thread I should have said I've never bothered to mail in access cards.

    Rich
     
  4. James Long

    James Long Ready for Uplink! Staff Member Super Moderator

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    Terms of Service - Legal Policy Center - AT&T (Access Card License Agreement)
    License. You are granted a limited, non-exclusive license to use the Access Card and Software only in their original condition as supplied by DIRECTV, without modification in any manner, and only in the normal and intended manner by inserting the Access Card into an authorized DIRECTV Receiver to receive only DIRECTV programming subject to a valid subscription for such programming with DIRECTV or its authorized provider. This license will terminate immediately without notice if you fail to comply with any of its provisions or make any other use of the Access Card or Software, and the Access Card must be returned promptly to DIRECTV. The Access Card and Software may only be used in the United States.

    Terms of Service - Legal Policy Center - AT&T (Customer Agreement)
    DIRECTV reserves the right to cancel or replace the Access Card. Upon request, the card must be returned to DIRECTV. If you do not return the Access Card to DIRECTV when you cancel your Service, you may be charged a fee.


    It looks like the current terms are "if we ask for it back, send it back" ... with no promise that they will ask for it back. There is a clause in the first agreement that says the card cannot be sold, giving DIRECTV the right to cancel any auctions and remove any offer to sell cards from any website.
     
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  5. dreadlk

    dreadlk Hall Of Fame

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    I know what you mean. Since I started to use Netflix which was around three years ago my usage of Directv has dropped by about 60%. Every year they release shows that are more compelling to watch than the previous year and in greater quantities. Add in the recent uptick in Prime shows and I am having a hard time justifying having Directv.
     
  6. dreadlk

    dreadlk Hall Of Fame

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    FFT
    About ten years ago some rumors started to circulate about a small group that had the keys to the castle. It Died down since then but who knows.
     
  7. Rich

    Rich DBSTalk Club DBSTalk Club

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    Don't care about sports?

    Rich
     
  8. dreadlk

    dreadlk Hall Of Fame

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    Not really, I use to but I found that getting involved in football and basketball use to have too much of a mental impact on me when they win or loose. I am a happy camper at work and home when the team has won and in a foul mood when they lose. Gave it up years ago and I no longer have to worry about it.
    I just watch the semi final and final games at this point in my life.
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    With little interest in sports you could completely eliminate D*. Personally, I'd miss it if I dropped it. I like playing with DVRs.

    Rich
     
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  10. slice1900

    slice1900 Well-Known Member

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    They are only "married" to the receiver because Directv's system doesn't allow them to re-use the card on a different receiver if you have a residential account. There's no such restriction for a commercial account, I have swapped cards between receivers many times.

    That doesn't mean there's any reason for a residential customer to want to keep the card. But at least based on Rich's experience they don't seem to care if you send them back. Perhaps they 'refurbish' the cards like they do receivers, and it saves them a couple bucks not having to buy new cards.
     
  11. dreadlk

    dreadlk Hall Of Fame

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    Streaming services are really like having one big DVR. About the only thing that I don’t like is being at the mercy of the internet connection for everything. I like the ability to take down my dish before a storm and have it back up the next day. That plus my generator make me pretty much self sufficient in the tv Dept.
     
  12. trh

    trh This Space for Sale

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    I don't do it for weather, both Amazon and Netflix allow you to download some shows for viewing when you don't have internet.
     
  13. Rich

    Rich DBSTalk Club DBSTalk Club

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    Yes, streaming is like using one big DVR. Point I've been trying to make for years. What I meant was I like taking them apart and fixing them. I have no idea where you live but you must have some wicked weather. I've never had to touch my dish because of storms. Since Altice took over Optimum I have had not one problem with my Internet. Solid as a rock (rapping my knuckles on the wooden table) and most of my stuff is hardwired. Also have a whole house generator that's rarely needed.

    Rich
     
  14. TV_Guy

    TV_Guy New Member

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    On the cancellation subject, Directv is using a 3rd party company to send out cards containing your refund balance. As long as you live in a state that doesn't permit them to keep your pro rated final month expect to see them process a refund about a month from when you cancel. However this being AT&T it's not that simple since the 3rd party company is having trouble processing the refunds. They told me the issue is corrected but they still don't have access to the refund numbers in their system. They told me wait another 7 to 10 business days now that the issue is supposedly corrected. Reminds me of all the hoops I had to jump through to get a gift card from them last year.
     
  15. jw_rally

    jw_rally Active Member

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    I am a 17 year DIRECTV customer. I have the following DIRECTV programming and hardware. For the first time in years I have not had any success getting a deal even after 5 calls. I also have never paid my bill late once.

    Current Hardware - 3 receivers (Genie 2 with H17 and 2 C61 clients)
    Current Programming - Xtra Package, Starz, Sports Pack, Movies Extra Pack, Protection Plan
    Sports Packages (had these for years) - NFL Sunday Ticket (just cancelled last week), MLB Extra Innings, NBA League Pass, NHL Center Ice

    I upgraded to 4k hardware last August with a 2 year commitment and received a loyalty discount of $65 per month for one year. Since these expired I last month I have called 5 times asking for some sort of reasonable discount. No dice. I did receive a one time discount of $65, but they will not provide a 12 month loyalty discount, I assume since I am under contract. Well, the $20 per month cancellation charge will not keep me around since there are better TV deals available than paying DIRECTV $65 more per month than I have been paying.

    I plan to cancel this week or next before my next billing cycle starts on October 6. NFL ST doesn't interest me enough to hang around and pay a premium price for TV.

    Any advice on going through the cancellation process? How far in advance of the next billing cycle does it make sense to set a cancellation date?
     
  16. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Once again, the discount well isn't bottomless.
     
  17. jw_rally

    jw_rally Active Member

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    Just asking advice on the cancellation process and giving a little background. My bank account isn't bottomless either, and I don't care to pay a premium price for a service that in my opinion no longer holds the value it once had.

    AT&T is ruining DIRECTV.
     
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  18. DirectMan

    DirectMan AllStar

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    Sounds like you like the product you just dont like the pricing. I am in a similar siluation to you - upgraded to 4K last year and the $45 monthly discount will roll off in November. I will thus have one year remaining on the 2 year commitment. I would suggest that you call a few more times and if unsuccessful then cancel early on in the month with the cancellation date near the end of the billing month. Many posters have said that they received a call from DTV after cancellation to come back. Please post your experience if you follow this advice.
     
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  19. jw_rally

    jw_rally Active Member

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    I do like DIRECTV, but I cannot justify an extra $65 per month when better deals are available from other providers. Again the DIRECTV advantage of NFL ST doesn't really hold my interest any longer.

    I called back today and was offered nothing that would make me question my decision to cancel. I now have a cancellation date of October 5 which is the end of my current billing cycle. If a miracle happens and DIRECTV comes back with something of substance, great, if not I am ready to move on after 17 years. Either way works for me.
     
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  20. pds3

    pds3 New Member

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    Whatever way you return your equipment be damn sure to have it completely documented. I returned my HR44 and have documented proof from AT&T that they received the equipment and yet they are still trying to charge me $135.00 for non returned equipment. I have called several times and have yet to see my credit card credited.
     

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