After fooling around my with Netgear WNR2000v2 router yesterday, I decided it was having issues. It wouldn't pick up IP addresses from my Comcast modem (see other thread). I called Netgear as the router (17 months old) has a LIMITED LIFETIME WARRANTY. After being on hold then transferred, the rep (with a heavy accent) told me that this router was the best on the market and some people had been using them for 20 years! OK... He told me the warranty was on the hardware only and that my problem was a misconfiguration and he would fix it. Since the 1 year warranty was up, there would be a fee to get it setup. Only $79.95 for a year of warranty service, or $39.95 for 6 months or $34.95 for a one time fix. The one year warranty would also cover setting up any other device on my network. He guaranteed that it was NOT a hardware issue and he would be the first to send a replacement if it was. He told me it needed a manual IP address setup for it to work as I probably had a power outage which messed it up. I explained that I didn't have a power outage and it was connected to a UPS with power conditioner and has been working fine on automatic since I got it. I even tried to explain that power cycling didn't always reboot the device, that it would hang with all the lights on. He still wouldn't let go of the manual IP solution first. In the end I said NO to everything and did a manual IP fix myself. The catch is that they won't admit to a hardware problem until AFTER you fork over the service fee for a configuration fix. After this go around, I wonder if ALL the companies are like that now or if someone is better than others? I may get a new router just to get rid of this problematic one. Any suggestions?