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new contract with hd dvr even if you dont sign for it?

Discussion in 'DIRECTV General Discussion' started by suncom3, Aug 8, 2012.

  1. Rich

    Rich DBSTalk Club DBSTalk Club

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    Feb 22, 2007
    Piscataway, NJ
    It's happened to me a couple times. I wouldn't blame the corporate entity that is D*, I'd blame the CSRs. I always got it straightened out fairly quickly.

    Rich
     
  2. Rich

    Rich DBSTalk Club DBSTalk Club

    27,229
    551
    Feb 22, 2007
    Piscataway, NJ
    After my misadventures activating owned boxes, the only way I activate them is thru the Access Card Team. They don't seem to know much about anything else, but they do a good job with proper activations.

    Rich
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

    27,229
    551
    Feb 22, 2007
    Piscataway, NJ
    It exists and here's their direct phone number: 877-887-7994. I've got nothing but good things to say about the ACT.

    Rich
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

    27,229
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    Feb 22, 2007
    Piscataway, NJ
    I'll agree with that statement. I've never understood people's priorities or how they arrive at them. We've got a couple rundown houses near us and they have dishes on the roofs and new Harley's or new cars parked outside. Meanwhile, their homes just keep getting worse.

    Rich
     
  5. dpeters11

    dpeters11 Hall Of Fame

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    May 30, 2007
    Cincinnati
    There are times where something major happens that it's hard to predict. My wife found she had a tumor, but while she was employed, she didn't yet qualify for insurance. It was benign, but doesn't help all that much in terms of the bills that started coming in. At that point, even if you have a cushion, you start looking to cut back whatever you can.

    Besides, some people do just consider a contract as them being in debt to someone, and they don't like that. They want to be free and clear in whatever they can be.
     
  6. suncom3

    suncom3 Cool Member

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    Nov 4, 2006
    hmm to get back to the subject,I didnt want a contract because I knew I could be transferred out of the county for my job for sometimes longer than a yr.Dtv also seems to give much better deals when your not under contract.I was hoping to renegotiate when I got back from overseas. I checked the model they gave me,it is a hr24.
    They did install the swim and the wireless internet thing,the tech asked me if I had a router I said I did and he installed the dvr to work with it. He said it would not effect anything I had setup with dtv..
    The comment about csgo having a grow room is hilarious,maybe that was his dvr loaded with porn in the S&M room...he sounds more like the type for that.Yesh If I ever get that uptight.......


    Sending a email to ellens Team,here is a copy of what Im sending..please advise...

    Hello

    I was referred to Ellens team to resolve this issue by some better informed than I. They say that this is somewhat common..
    I initially set up my account with a owned receiver in Fl without a contract yrs back,I knew I might be transferred out of the country with my Job.I don't believe this was ever documented properly either but it wasn't a issue at the time,I was transferred to Va and everything was fine,I moved To another house last yr in Va that was already setup with a dish,so I just brought my receivers with me and hooked them up.
    I later had a problem with one of the hd dvrs I had.I called dtv and they said they would replace it,there was to be no contract for this. I talked at length with a dtv csa about this.They wanted to send a tech out to check everything else out and install the new dvr,He came and did this and found the the lnb to be old,he replaced the lnd and installed the dvr to work with my wireless internet. When he was done he gave me a paper contract to sigh.It was a 2 yr agreement,I declined and said I had handled this with dtv already,He made a phone call and then told me that would be fine,He gave me some other papers to sign that he had completed the the job and I was happy with it.
    It has been a few months since then but It looks like I will be transferred now soon,I called dtv a couple days ago about some other concerns I had with equip and the csa recommended adding a feature to have have my dvrs transfer information since I apparently already had the necessary wiring. This solved my issue so I had them add it. In this conversation I also learned they did actually show me as being in a new 2 yr agreement. This information was entered wrong by the tech, can you please correct this and advise what I need to do when I am transferred and need to cancel my service.

    Thank You
     
  7. billsharpe

    billsharpe Hall Of Fame

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    Jan 25, 2007
    Southern...
    I've had very good service from DirecTV, but five seconds to fix a problem? :confused:
     
  8. suncom3

    suncom3 Cool Member

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    Nov 4, 2006
    we will see about 5 seconds....
     
  9. Shades228

    Shades228 DaBears

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    Mar 18, 2008
    When you went to cancel your account they would have just removed the agreement if it was invalid.
     
  10. wahooq

    wahooq New Member

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    Oct 19, 2011
    Tulsa, OK
    yes literally
     
  11. ThomasM

    ThomasM RF Engineer

    4,317
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    Jul 20, 2007
    Milwaukee, WI
    Being "out of contract" isn't meaningless to me, and I've been with DirecTV for 12 years. When you have no commitment, you are free to make a change to a different service IF YOU DESIRE, and even if you decide to stay with DirecTV, they have additional incentives to offer you deals to stay.

    I think what irritates most of the people is when they get stuck with a new 2 year commitment but get nothing in return. Referring to your cellphone service comment, when your 2 year agreement is up, most carriers offer you a brand-new state-of-the-art replacement phone for a fraction of it's retail cost-or maybe for free just to commit to another 2 years. When your DirecTV commitment is up you get......nothing.

    When a leased receiver breaks down it should be replaced for a reasonable S & H charge of $20, but should not lock the customer in for another 2 years. When that happens, something is wrong with the system. In fact, there were court cases in which DirecTV PROMISED not to do this...but apparently they still do hoping customers don't notice. That isn't right.
     
  12. wahooq

    wahooq New Member

    931
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    Oct 19, 2011
    Tulsa, OK
    as has been stated many times this is not the norm...erp is just 19.95 the mistake if it happens is easily rectified
     

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