I suppose you think eBay feedback is pretty worthless as well. eBay should just do away with that all together. It's not like a company pays a fee to be a member of the BBB How about when you browse through the yellow pages and see all the huge companies PAYING to carry the BBB logo? Obviously it means something or companies wouldn't be dishing out there own cash to pay for it or working hard to carrying a good reputation. I suppose you think Angie's list is pointless as well. Is that why people are willing to pay a membership fee to join? Look I agree with you a lot of people are stupid and complain for no reason at all. I deal with BBB complaints for the company I work for and if you send in your rebuttal and were fair to the customer they will find your answer an reasonable and close the case. You don't get an "F" rating being reasonable to customers. I sure hope you are not a business owner the way you think. You would drive a business right into the ground.