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New Cust. Wanted HR24, Got HR23, Told can't get HR24

Discussion in 'DIRECTV General Discussion' started by bshockley, Jul 26, 2010.

  1. Jul 27, 2010 #41 of 108
    Sim-X

    Sim-X Godfather

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    Sep 23, 2009
    I suppose you think eBay feedback is pretty worthless as well. eBay should just do away with that all together. It's not like a company pays a fee to be a member of the BBB :rolleyes: How about when you browse through the yellow pages and see all the huge companies PAYING to carry the BBB logo? Obviously it means something or companies wouldn't be dishing out there own cash to pay for it or working hard to carrying a good reputation.

    I suppose you think Angie's list is pointless as well. Is that why people are willing to pay a membership fee to join?

    Look I agree with you a lot of people are stupid and complain for no reason at all. I deal with BBB complaints for the company I work for and if you send in your rebuttal and were fair to the customer they will find your answer an reasonable and close the case.

    You don't get an "F" rating being reasonable to customers.

    I sure hope you are not a business owner the way you think. You would drive a business right into the ground.
     
  2. Jul 27, 2010 #42 of 108
    Hoosier205

    Hoosier205 Active Member

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    Thank you for proving my point...you have no idea what companies actually do to acquire a good BBB rating. You have to pay off the BBB like the mob.
     
  3. Jul 27, 2010 #43 of 108
    devaska1

    devaska1 Mentor

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    I'm not sticking up for the BBB's system of ratings but, many average consumers or would be customers do rely on it as a valid source of consumer opinion and advice. Not everyone in America has tech aware friends who can help them make well informed decisions about DTV,Cable etc....
    What about big companies like DTV that have great BBB ratings what are they doing that DTV is not?
    As for the whole equipment thing, as a new customer I feel like i've been put through the wringer and it's only a month I've been a DTV customer. It's been a lot of work to get things sorted out so i'm semi-happy with my service. I am not so sure how the average non-DBS'er would fare with such issues. Just sayin.....
     
  4. Jul 27, 2010 #44 of 108
    Sim-X

    Sim-X Godfather

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    Sep 23, 2009
    A lot of people still look at BBB records, regardless if they are fair or not. All I'm saying you really have to run a craptastic operation to have an "F" rating. Part of that operation is how there policy on equipment works. Obviously DTV doesn't care that much or they would change it.
     
  5. Jul 27, 2010 #45 of 108
    matt

    matt New Member

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    I'm not doubting or calling you out or anything, I too think the BBB is useless anymore, but I would like to know exactly what goes into the ratings please.
     
  6. Jul 27, 2010 #46 of 108
    Sim-X

    Sim-X Godfather

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    Sep 23, 2009
    I would like to know as well, but correct or not people still look at them.
     
  7. Jul 27, 2010 #47 of 108
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Allen, TX
    If you don't pay the BBB dues = F
     
  8. Jul 27, 2010 #48 of 108
    Sim-X

    Sim-X Godfather

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    Sep 23, 2009
    Oh my goodness, that's not true. I don't think DTV is too worried about paying some BBB dues. I'm pretty sure they could swing it :nono2:

    You can't buy an A rating either
     
  9. Jul 27, 2010 #49 of 108
    Hoosier205

    Hoosier205 Active Member

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    You just keep proving our point for us. Thank you for making this so easy. :D
     
  10. Jul 27, 2010 #50 of 108
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    Keep thinking that.
     
  11. Jul 27, 2010 #51 of 108
    Carl Spock

    Carl Spock Superfly

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    And all of this has what to do with getting a HR24?

    Here is the thread to discuss DirecTV's rating with the Better Business Bureau.

    Otherwise, how about if we get back on topic?
     
  12. Jul 27, 2010 #52 of 108
    Drucifer

    Drucifer Well-Known Member

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    NY Hudson...
    More like bending over!
     
  13. Jul 27, 2010 #53 of 108
    poppin_fresh

    poppin_fresh Mentor

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    Oct 14, 2006
    I called dtv today to talk through my lack of getting what I asked for yesterday. Needless to say I got nowhere. The csr basically said to call the installer and ask them to pull a couple 24s aside and call me when they're in. I called him and left a message. I have another install scheduled for next Tuesday, but the installer has yet to call me back.

    I told them I'm not in a hurry and don't mind waiting a couple weeks if I have to for stock. I have a feeling this is an excersise in futility. We'll see.
     
  14. Jul 27, 2010 #54 of 108
    devaska1

    devaska1 Mentor

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    Jul 15, 2010
    In my case everything, I am a new customer who got a defective, refurbished HR22-100 DVR on initial install. I had nothing but problems from day one, after much work(DTV should be paying me ha) and research I asked for and received an HR24-100 which works like a gem. IMO it should be standard to give all new subs the newest equipment, not refurbished, rehashed crap. As a new customer I wouldn't expect anything less. Here is a link to the thread describing my first month with DTV. http://www.dbstalk.com/showthread.php?t=181533
    Thanks

     
  15. Jul 27, 2010 #55 of 108
    devaska1

    devaska1 Mentor

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    If I were you i'd hold out, or do all you can to twist your tech/installers arm to find some 24's for you. After my recent problems I think the wait might be worth it!
     
  16. Jul 27, 2010 #56 of 108
    Sim-X

    Sim-X Godfather

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    You know with all your guys knowledge, I'm surprised you guys don't go work for DirecTV. You could help them keep that F rating they work so hard on.

    Heck you guys could even go into business together, always good to get your rating down with the BBB when starting a new company.

    I heard the BBB is so ridiculous that no customer would even think to check with them before signing on with a company. Let alone a 2 year agreement.

    You know what, let's give the BBB an "F" rating since they are so worthless. I'm gonna start telling our customers that the BBB is stupid and pointless. You guys would make for some great business owners. When a customer asks why your BBB rating sucks you can just tell them they are stupid. I'm sure the customer will be like you know what, your right.
     
  17. Jul 27, 2010 #57 of 108
    matt

    matt New Member

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    That last line is so good, it is now in my signature :D

    EDIT: Well, you edited it, so I guess the first part of the last line is good.
     
  18. Jul 27, 2010 #58 of 108
    Hoosier205

    Hoosier205 Active Member

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    Way ahead of you. Feel free to come back and continue this discussion once you have brushed up on the details.
     
  19. Jul 27, 2010 #59 of 108
    Sim-X

    Sim-X Godfather

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    Sep 23, 2009
    lol, looks great :D
     
  20. Jul 27, 2010 #60 of 108
    Sim-X

    Sim-X Godfather

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    Sep 23, 2009
    Well your the mastermind here, you tell me.
     

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