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New Cust. Wanted HR24, Got HR23, Told can't get HR24

Discussion in 'DIRECTV General Discussion' started by bshockley, Jul 26, 2010.

  1. Jul 28, 2010 #81 of 108
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    The lease model for a car is quite different from the lease model for a DVR. About the only thing they have in common is the word "lease."
     
  2. Jul 28, 2010 #82 of 108
    Carl Spock

    Carl Spock Superfly

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    I don't agree. :nono:

    The only obvious anagram I see for lease is easel, but when you bring in car and dvr, the difference becomes obvious. Car lease gets you Earl's Ace, while dvr lease can be turned into rad elves.

    And as everyone knows, Earl's Ace trumps rad elves any day of the week.




    :D
     
  3. Jul 28, 2010 #83 of 108
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    OK, that's seriously brilliant. I bow down to the superior intellect.
     
  4. Jul 28, 2010 #84 of 108
    Carl Spock

    Carl Spock Superfly

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    Hardly.

    That came from years of playing an old game, Anagrams, with a friend. It takes training to become this obsessed.
     
  5. Jul 28, 2010 #85 of 108
    spartanstew

    spartanstew Dry as a bone

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    You can't keep comparing to whatever you feel is relevant at the time of your post. It's different than a car lease. It's more equivalent to a rental car, where they give you whatever car in that class they have (and yes, National allows Emerald Members to pick whatever car they want, but that's an exception).

    You can complain all you want, but that's the way it is. Each model of DVR is slightly different (the HR20's have OTA, some have a bit larger HD, some are a bit faster), but in D*'s mind they're all DVR's and are treated the same.

    You get what you get.
     
  6. Jul 28, 2010 #86 of 108
    devaska1

    devaska1 Mentor

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    I don't necessarily agree with that statement, "you get what you get". I realize that this is the way DTV is currently running their business, ,but it just doesn't make sense from a consumers point of view. There are just way too many opportunities for problems with equipment and customer service when a company takes that attitude for a business model.
    I think if there were tiered service levels and or the ability to pick what equipment you want it might eliminate some of the issues and complaints that subs have about DTV. Maybe they charge some sort of premium for the newest latest DVR and not so much for the refurbs. At least then the customer knows what they are getting and DTV could say hey you paid less for the refurbished equipment and issues are part of the deal.
    I sure that there are tons of people out here with way better ideas or solutions for a DTV business model, I'd love to hear some suggestions.



     
  7. Jul 28, 2010 #87 of 108
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    I don't see this as an "attitude" or even a "business model".

    Fact is all broadcast delivery providers evolve their equipment over time. New technology is created, adopted, and released. Nothing new or exclusive to DirecTV on that. A symptom of that evolution is that different customers will have different makes, models, and ages of equipment in the field. Again, nothing exclusive or unique there either.

    In its simplest form, all equipment needs to support the services that a customer pays for...period. As long as it does, how the provider accomplishes that is up to their discretion. Certainly, customer satisfaction is required, but that does not translate into an "entitlement" process for everyone to have the latest equipment either. Accommodating everything new for every customer at every new equipment release would be a bad (and extremely costly) business model.
     
  8. Jul 28, 2010 #88 of 108
    Hoosier205

    Hoosier205 Active Member

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    So you'd have the informed customers cherry picking equipment, while the uninformed get the rest. You'd either end up with a dramatic shortage of H24/HR24's or you'd end up with everyone requesting H24/HR24's while perfectly capable H20/H21/H23 & HR20/HR21/HR22/HR23 models sit idle. It doesn't matter what you get so long as it works. It doesn't matter if it is new or used. If it works...it works. It isn't actually yours. You don't own it. It belongs to DirecTV. They will use the most cost effective way of dealing with leasing receivers and that makes perfect sense.

    You do get what you get, unless you acquire one yourself. That's just how it is.
     
  9. Jul 28, 2010 #89 of 108
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    I see Hoosier205's point, and I also see the point that there's a missed opportunity for profit here. I suppose we all should consider ourselves lucky that they don't charge extra for the latest receivers, or make us wait two years for a discounted price the way that cell phone providers do. (Granted, in that case you own the phone but that's really not the point I'm trying to make.)
     
  10. Jul 28, 2010 #90 of 108
    Sim-X

    Sim-X Godfather

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    I have yet to hear you come up with another company that runs things sooo bad as DirecTV when it comes to the equipment.

    All DVRS's are not the same, the HR24 is a better model. Stop kissing there azz so much. Since you seem to think they are all the same, you keep your crappy HR22's or whatever you have and I will take the HR24's.

    Maybe for you it's you get what you get, but for a new customer that wants the new stuff they can tell the installer to leave. Right or wrong they can do that. So since you seem to think DTV is on the up and up on this one, you and all your supporters can use up all the junk models. That just leaves more HR24's for people that want them. If every single new customer turned away installers that brought old models, DTV would be rethinking there game plan pretty quick. Does this suck for the installers? Yes it does but pretty soon you would have all the installer complaining and you would think at that point DTV might stop smoking whatever they are smoking.

    Not to mention how is a car lease any different, just on a bigger scale. You go to the dealership, you say I wanna lease X car and you put down a payment and make monthly payments till the lease is up. How is DTV any different? You pay an up front lease fee (down payment), you have to pay a monthly fee to use the box (car payment) Heck you can even take care insurance out on it (protection plan) You have to give it back when your done with the service. Explain to me how that is any different. So you think the dealership should just hand over whatever car they consider "the same"? Sorry sir but we ran out of GT's so you can have a 4 banger instead but don't worry it still does the same thing. I'm sure that would go over real well. When a new customer is dishing out a couple hundo for a box and a 2 year agreement, they should get to pick, it's that simple. I can't think of one other place that operates such a horse **** operation.
     
  11. Jul 28, 2010 #91 of 108
    Hoosier205

    Hoosier205 Active Member

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    Aside from very few differences, yes...they are all basically the same.
     
  12. Jul 28, 2010 #92 of 108
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    Dish Network.....Comcast...just to start a list....

    Take a peek into the Dish side of the DBSTalk house....and see the exact same things there....the VIP 622, 722, and now 922 discussions run quite parallel to those on the DirecTV side.

    Comcast...heck...their own installers don't even know know the "latest" information on available models. I saw one neighbor go through 5 (yes 5) onsite installer trips to get HD installed with 1 HD DVR and 3 HD receivers, switching boxes on more than one occasion because they weren't even HD units. . Those pain points are not exclusive to any one provider.
     
  13. Jul 28, 2010 #93 of 108
    Sim-X

    Sim-X Godfather

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    Well your wrong with Comcast, I had 2 boxes swapped out no questions asked.

    Dish Network, http://www.dishnetwork.com/receivers/hd/default.aspx

    Hmmm, they actually list DIFFERENT model numbers for there boxes. Maybe because of the rare chance that a customer may actually want a certain model?
     
  14. Jul 28, 2010 #94 of 108
    sigma1914

    sigma1914 Well-Known Member DBSTalk Club

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    So, you're good expierence with Comcast means they're all great and he's wrong? :confused: My buddy got a new HR24 installed...I guess you're wrong & Directv's method is great and there's no issues!
     
  15. Jul 28, 2010 #95 of 108
    hdtvfan0001

    hdtvfan0001 Well-Known Member

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    So...that single experience represents their standard practices?

    Suspect not.

    I can equate multiple contrary examples, including their repeated refusal to provide specific models that were requested by a customer paying $225 per month for their services and having 8 HD devices.

    Comcast got their distinct ranking as a very poor customer service organization the old fashion way - they earned it.
     
  16. Jul 28, 2010 #96 of 108
    spartanstew

    spartanstew Dry as a bone

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    You can choose not to agree, but it's still fact.

    I didn't realize that was the game. IMO, they don't run things soooo badly. Could it be done differently? Sure. Doesn't mean it's terrible.


    I think I already said that.

    1. I'm pointing out to you the way things ARE. It's not a philosophy discussion or a "boy I wish" discussion.
    2. I'll make a deal with you. I'll stop stating facts (or as you claim, kissing thier azz), if you stop being so obtuse.

    That's my plan. I don't have an HR24 and don't particularly want one. I'm very happy with my HR20's and HR21's.

    No, it's that way for EVERYONE. That's the business model they're using. It's not that way for me. It's that way for all. I'm not sure why you're having so much trouble comprehending this, it's not difficult.

    Yep, and there's been at least one thread about someone that did that and D* denied them any future installs. If that's what someone wants, go for it.

    There you go again, trying to put words in peoples mouths. I'm pointing out that that's the WAY IT IS. Did I say I agree with it? Did I say it was perfect? You sir, have many problems.

    Really? You don't know the difference? For one, you have the option to purchase a leased car at the end of a lease, which is why it's important to get one that you want. Two, a car that you drive around in every day and is responsible for the transportation of your family, is just a bit more important in the grand scheme of things than TV. Three, a car has a certain value that is negotiable upfront. Every car has a different value and it's right on the sticker. That value and it's depreciation is calculable. All the DVR's have the same value. The last time I leased a car I wanted a black one. They had a white one on the lot with the same features and the same sticker, so I took it. But if it would have had different options, the value would have been different and things would have been totally different.

    As others have mentioned, there's several. When I was with cable many years ago, you got whatever box they gave you - new, refurb, it didn't matter. When I signed up with Verizon FIOS internet, I received a refubed (used) router. No biggie. Many companies do it. Should a D* customer get to pick? I don't know. Most people wouldn't know what to pick or what the difference is, so it's not that simple. What I don't understand is why you would be here and be paying a company that you feel has such a terrible operation.

    Do you just like to bitch and complain? Must be a real good time at home with you.

    My wife bought a t-mobile phone and an agreement 3 months ago. The phone sucked, the service sucked. We cancelled and ate the $200+ early termination fee. Life's too short to have ****ty cellphone service regardless of the cost. We didn't go on the tmobile websites and spend all of our time complaning. But that's just us. If I didn't like the service, business model and equipment that D* has, I'd be gone. Regardless of the cost. Again, life's too short. But for people like you, you'll never be happy. If it weren't this issue, it'd be something else.

    Your life will always be miserable. At least you have that to look forward to.
     
  17. Jul 28, 2010 #97 of 108
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    :nono2:...That's got to be a record for Multi Quotes!
     
  18. Jul 28, 2010 #98 of 108
    matt

    matt New Member

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    Congratulations
     

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  19. Jul 28, 2010 #99 of 108
    netraa

    netraa Godfather

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    Enterprise rent a car, walk in, make your choice from....

    Economy
    Economy car rental Chevy Aveo or similar
    Compact
    Compact car rental Nissan Versa, Toyota Yaris or similar
    Intermediate
    Intermediate car rental Pontiac G5, Nissan Sentra or similar
    Full Size
    Full size car rental Chevy Impala, Nissan Altima, Dodge Charger or similar

    you sign your rental agreement that says it works when you drive it off the lot, that if you wreck it you pay for it unless you bought the extra insurance, if it breaks we'll replace it with the closest thing that we have available for you.

    Bring it back full of gas, on time, undamaged or you get socked for a fee. Bring it back early pay a fee.
    Bring it back to the wrong place pay a fee.
    Take it from the airport, pay a fee.

    Don't like what we have on the lot... Alamo and Budget are right down the hallway.

    take your key, go get in the car they assigned you, and drive off.
     
  20. docderwood

    docderwood Mentor

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    I've had Directv for 5 years. I HATE the fact you can't request the receiver you want to order from them and think it is RETARDED. I love the people who say you get what you get. Using that logic, you coud give me an old Directv tivo.

    It's a stupid policy/way to run a business. Why not tiered pricing on the leases or some other way to give customers more freedom of choice? :nono:
     

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