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New customer vs. upgrade

Discussion in 'DIRECTV General Discussion' started by JimP, Dec 17, 2010.

  1. JimP

    JimP New Member

    Jan 3, 2005
    The cost for a new customer to get an HD-DVR installation is $0 and $36 per month for Choice Extra for the first 6 months. Why should an existing SD customer have to buy the Receiver and pay $58 per month plus $10 for HD?
  2. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    Because it is a new customer promo. After teh 6 months, they will pay the same as a current customer. As for the $10 fee for HD access, you can get that credited back to you for 24 months if you pay via AutoPay and call up and ask for it.

    - Merg
  3. hilmar2k

    hilmar2k Hall Of Fame

    Mar 18, 2007
    Presumably, you received a great deal when you first signed up too. That's just the way it works. DIRECTV already has you as a customer. They are willing to cut a great deal to add a new sub.
  4. litzdog911

    litzdog911 Well-Known Member

    Jun 23, 2004
    Mill Creek, WA
    All of us were new customers once. Obviously they needs these sweet deals to attract customers away from Cable, Dish, etc. Typically less necessary for retaining the customers they already have.
  5. maartena

    maartena Hall Of Fame

    Nov 1, 2010
    Because the new customer promo is designed to lure new customers to the Dark Side. Once the Dark Side has a hold of your wallet, it doesn't let go easily. :D

    You could threaten to cancel.... once you get to the cancellation department, there is a chance that they will ask: What does it take to keep you as a customer.... and then you state your demands: Free HD-DVR and New customer promo pricing.

    Worst they can say is NO.... and then you can "go ahead and think about it some more" and hang up. ;)
  6. MattScahum

    MattScahum Legend

    Oct 26, 2010
    I'm just curious to know when we got the ability to waive DVR service for the first 6 months again. Last thing I knew they took that away from us(as in doesn't even pop up in the ordering system anymore) right before the end of the NFL Sunday Ticket. Price should be $44.99 a month for Xtra/HD DVR service if you do auto billing. Although they might be able to get it $39.99 if they give the $5 credit if you order online before the holidays are up. Not sure how they could get it to $36.99 though

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