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(NEW) DECA connecting and disconnecting at random

Discussion in 'DIRECTV Connected Home' started by xmguy, Jul 10, 2012.

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  1. Aug 5, 2012 #101 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Right now, as a customer, the only thing you should "insist" is that it should be working correctly.

    "From the tech's point of view":
    Customer says do this because some bozo on the internet says it might be the problem.
    It's not going to be received too well, and frankly it wouldn't be by me either.

    A way to get around this is to do some testing and get some results that suggest/point to where the problem might be.

    Current status:
    The CCK is out of the loop, so the router has nothing to do with the problems.
    WH is flaky and one receiver is having problems with tuner #2.

    A step to try is to swap the kitchen and bedroom receivers.
    See what happens.
    Does the tuner #2 problem stay in the kitchen, or does it move to the bedroom with the receiver? Or does it not happen?

    If it stays in the kitchen, then the cabling and splitter are where the problem is.
    If it moves with the receiver, as much as you don't like it, it looks to be the receiver causing it. If this is the case, "maybe" it's causing the WH issues, and pulling the power cord on it might show the other receivers are working fine.

    Hard failures, by their nature, are easier to fix than problems that take a day or two to happen.
    The more you can do to isolate the problem(s), the easier it will be to fix.
     
  2. Aug 5, 2012 #102 of 142
    KarenRichmond

    KarenRichmond AllStar

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    As far as telling him what I want him to do, basically without even mentioning this forum I had been leaning towards it being the splitter or the LNB, the 2 things they changed out the first Monday that I questioned being necessary. so me saying hey change the splitter is my idea (confirmed as a possibility on here?).

    I don't know about moving the boxes... I don't think I should have to and they should go back to what they did at the beginning to start causing this mess.

    BTW after thinking of just how I use the 1-tuner SD DVR, I am thinking of taking it out. I can watch my second NFL game on my laptop this year since it is part of the Max package this year.
     
  3. Aug 5, 2012 #103 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    It's clear we're not looking at this from the same point of view.
    "I see" your point, and it would make sense if there hadn't been anything wrong before the tech did his work. "It worked before" and now it doesn't, therefore what he did was the problem.
    The living room receiver had an error for 771a & dish alignment, right?
    These point to a problem at the dish and the LNB.
    "Could this new LNB be the cause of the problem with tuner #2?"
    It's possible. The SWM test screen doesn't show anything wrong, but that still doesn't rule out a problem with the LNB.
    The WH problems started showing up after he changed the LNB and the splitter. The LNB has nothing to do with WH, so you have to rule that out.
    The splitter is where all the receivers connect to each other for WH, so it can't be ruled out.

    Not taking steps to narrow down where the problem(s) come from, means there is little that can be done through this forum. :shrug:
     
  4. Aug 5, 2012 #104 of 142
    KarenRichmond

    KarenRichmond AllStar

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    '


    I disagree, we're looking at it the same. I have gone through quite a bit to test this when in reality the people I pay this service for should be doing more on their end. I have even turned to asking others (this forum) for help when, in fact, the technicians should have done so.

    And I likely will end up switching the boxes to try to prove something yet again.
     
  5. Aug 5, 2012 #105 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    We do agree that you shouldn't be needing to do this and that DirecTV should be.
    I came to this forum, like others, because I had problems and was looking for help.
    Along the way, I've learned/shared a lot of knowledge and try to pass it on.
    When I have someone out on a service call, I ask what they did and try to find out why they did it. It's just my nature to want to know.
    If the problem isn't fixed, I either fix it myself, or get them back out and start taking charge of what's being done, so it gets fixed.
     
  6. Aug 5, 2012 #106 of 142
    KarenRichmond

    KarenRichmond AllStar

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    Question before typing in these numbers for you

    Why when the SD box is off do we not see a 0 pop up somewhere?

    Here's the numbers with the boxes switched from Kitchen and MR BR

    MR BR (former kitchen)

    tuner 1
    97 100 98 98 96 97 99 98
    100 N/A

    tuner 2
    100 100 100 100 98 100 100 100
    100 N/A

    Kitchen (former MR BR)

    same on both tuners

    100 100 100 100 99 100 100 100
    100 n/a

    Living Room

    same on both tuners

    100 100 100 100 99 100 100 100
    100 n/a

    Son

    100 100 100 100 98 100 100 100
    100 n/a

    living extra (SD)

    100 100 100 98 98 100 100 99
    99 n/a
     
  7. Aug 5, 2012 #107 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Because it works the other way.
    Why you needed to have every receiver on the same screen was to "get rid of" the zeros.
    You can see which channel(s) get used by which receiver, when you're back where these numbers came, and then you go to another receiver and have it exit the menu. When you come back to the first receiver, still on the screen, you'll see one or two zeros show. These are the channels being used by the one that exited the setup menu. Move to another receiver and have it exit the menu, and go back to the first still on the screen. You'll now see another one or two zeros and these are the channels the receiver that just exited the menu are using.

    "Zero" comes from the receiver trying to read the channel, not being able to because the SWiM has assigned it to another receiver.


    BTW the numbers are good, so you'll just have to wait and see if tuner #2 has a problem or not.
     
  8. Aug 5, 2012 #108 of 142
    KarenRichmond

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    The numbers are the same as yesterday when you said there was a problem so I am lost now
     
  9. Aug 5, 2012 #109 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Yes, they're the same and still don't show a problem.

    Since you're now left with waiting and seeing what's going to happen, I'd start everything out with a full system rebooting.
    The CCK isn't the problem, so it's time it can be connected again.

    To do a full system reboot:
    Pull the power cords on all the receivers, the CCK, and the SWiM PI.

    After a couple of mins:

    1. power up the PI
    2. next power up the CCK
    3. give a mins or two and go to the "problem child" receiver and power it up.
    4. After it's come up completely, move on to the next receiver and do the same.
    5. Power up the single tuner R16 last.
    With a "fresh start" track all problems as they happen.
     
  10. Aug 5, 2012 #110 of 142
    KarenRichmond

    KarenRichmond AllStar

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    Again, without reading everything again, I thought doing that and posting the numbers had resulted in saying the receiver (former kitchen) was a problem. So now I feel like I have lost 2 DVRs--don't trust former kitchen, now worried about former BR in kitchen because it is in the kitchen. Why are the numbers lower on that box no matter what room it is in?
     
  11. Aug 5, 2012 #111 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    The 4 points fall within normal variations of the hardware. It's just the nature of what is used.
    If the variation was 10, then it would be excessive.

    The reference to the kitchen receiver being the problem, was because there were no indications that the signal to it showed any signs of a problem.
    If it has a problem with #2 tuner and recordings, now that it's been moved, it points to the receiver as the cause and away from any of the wiring to the kitchen.
    Should the "new" kitchen receiver have the problem, "then" both DVRs can't have the same problem and it points to the wiring to the kitchen as the problem.

    You shouldn't. You're testing to see which "one" will show a problem.
     
  12. Aug 5, 2012 #112 of 142
    KarenRichmond

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    I meant that I have lost them because I now can't be sure either will record correctly.
     
  13. Aug 5, 2012 #113 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Yes, that's the only way to find out. Both won't fail, but one might, which is the point of the test, and you had one failing before, which is why you're doing the test.
     
  14. Aug 5, 2012 #114 of 142
    KarenRichmond

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    Well after leaving the BR DVR just on (former Kitchen) I went in to check and found it froze, looking for SAT2, but interestingly we were watching something recorded on it in another room.....so I would take from this that the receiver issue does not cause problem with WH.

    Have it on still and will see what it does over the next 12 hours.
     
  15. Aug 5, 2012 #115 of 142
    wallfishman

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    reading thru all this these things i would try as a tech in this order.

    replace splitter. visually inspect each fittings at splitter, look for sucked out fittings and look for braid touching the stinger fittings.

    I would look at the kitchen line. If its a wallplate take that apart put in new barrel and change fittings. trace that line make sure theres no other junk connectors or barrels in line.

    I would look at moving power inserter to its own line. not behind an hddvr. this isnt the problem its just what i try to do with mrv
     
  16. Aug 5, 2012 #116 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    Would seem the problem receiver was moved to another location and repeated having the same problem, so it doesn't look like a wiring problem to the kitchen, right now, but the receiver that was moved.
     
  17. Aug 5, 2012 #117 of 142
    wallfishman

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    i misread that, i thought the problem stayed with the kitchen.....

    well that changes everything !!!
     
  18. Aug 5, 2012 #118 of 142
    veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

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    But your ideas of things to do about the wiring, were right on, should that run turn out to be a problem. ;)
     
  19. Aug 5, 2012 #119 of 142
    KarenRichmond

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    So why were we able to continue to watch the show recorded on the receiver searching for SAT 2 in another room?
     
  20. Aug 5, 2012 #120 of 142
    veryoldschool

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    The receiver's hard drive was feeding the recording over the network, so the receiver hadn't locked up completely.
     

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