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New DirecTv Service Problems

Discussion in 'DIRECTV General Discussion' started by paulb787, Dec 26, 2012.

  1. paulb787

    paulb787 New Member

    Dec 26, 2012
    Ok so I switched from Comcast to directv and I am so far a little disappointed.

    Maybe you can help with my numerous problems.

    My 1st problem

    Internet is constantly droping .. I have Ethernet right next the hr34 and my 1 other client however it is hooked up to a deka cinema connection kit. this thing when touched or move is horrible. I lose connection the thing is off then I go behind the tv twist the deka and its back on?

    Can I not plug Ethernet in the back of the hr34?
  2. dpeters11

    dpeters11 Hall Of Fame

    May 30, 2007
    You can use the Ethernet jack on the 34 to give the DECA cloud Internet access.
  3. BLMN

    BLMN Mentor

    Sep 6, 2011
    Southern NH
    I have 2 hr24 and I don't use the Ethernet port to connect them. It goes from the coax cable right to the deca adapter then the deca goes thru Ethernet to my router. It works perfectly in both receivers and never gave me a problem
  4. NR4P

    NR4P Dad

    Jan 15, 2007
    Sunny Florida
    paul, welcome to dbstalk.

    Since you have an ethernet wired connection by the HR34 try this.
    Remove the CCK.
    Connect the ethernet to the back of the HR34.
    Reboot the HR34.

    If you have other receivers let us know what they are. They may or may not work properly.
  5. The Merg

    The Merg 1*

    Jun 24, 2007
    Northern VA
    In your case the DECA adapter is the Cinema Connection Kit that bridges the Ethernet of your home network to the coax network of your receivers. Your HR24 receivers have built-in DECA adapters to split the network signal back out from the satellite signal on the coax network.

    In the OP's case, he has an HR34. The HR34 can act as bridge between the ethernet network and the coax network. Thus, the OP does not actually need the CCK installed on their network.

    - Merg
  6. bakers12

    bakers12 ΔS > 0

    May 29, 2007
    Chicago -...
    It sounds like a cable has a bad connection to the CCK. If you have had this equipment installed within 90 days, you are still under warranty and you should call DirecTV to send out a tech to fix it.

    For what it's worth, I have a HR34 with one client. It was installed without a CCK and it works just fine. My router is right next to the HR34 and there's just the one Ethernet cable between them.
  7. wahooq

    wahooq New Member

    Oct 19, 2011
    Tulsa, OK
    ummmm...yeah tighten the connections

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