I switched to Dish from Comcast and DirecTv (I was a charter member) so I could save some $$. (I had Comcast only for HD Locals since D'tv doesn't have their new HD DVR out yet). After finally getting installed and the first day issues with the receivers, I am seriously thinking about switching back. In a last ditch effort to get some remedies or resolution, I sent the following letter to the CEO and DishQuality this morning. Since I'm clearly not the only person experiencing some of these issues, I'll post the responses if they have any good suggestions or remedies. I have alot of respect for Dish for getting their MPEG4 DVR to market first, but a lot of that respect is lost for leaving it to the early adopters to work out the bugs. :nono2: --------- to: CEO@echostar.com cc: firstname.lastname@example.org Greetings, I'm a new customer. My service was installed yesterday. I am already experiencing severe issues with one of my receivers and very annoying issues with the 2nd one. I called Tech Support a few times and they just keep telling me to restart my receivers to fix the problems. I restarted the two of them a total of 9 times the first day. The DVR restarted twice on it's own!!! Clearly having to restart these receivers several times a day is not a good option, please advise if you have any other remedies for the issues below. If there are not any fixes, or remedies, please advise as I will most likely go back to DirecTV & Comcast. Between my children, my wife and myself, I spend about $250.00 - $300.00 a month on my TV Service for programming and pay per view movies/ events and need reliable service. My installation included: Dish 1000 dish, VIP 622 and VIP 211 Issues: -------------------------------- The VIP622 issues: (connected via HDMI) Signal Strength - 119 signal strength - 90, 129 signal strength - 57, 110 signal strength - 74 - Freezes up while recording a program. - Can't watch a program that is recording, you have to wait until the show is over and then restart the unit to watch the recorded program. If you try to watch it while it is recording, the picture goes black and you can hear the audio only. Program still records but you have to restart the machine to watch it. - rebooted twice on it's own. - I also rebooted it a few times to try and fix the Audio sync issues w/ ABC HD - ABC HD audio is out of sync (think old kung fu movie where the mouths move and the words come a second later) -------------------------------- The VIP211 issues: (connected via HDMI) Signal Strength - 119 signal strength - 115, 129 signal strength - 59, 110 signal strength - 90 -Terrible picture quality on the HD Channels. Ghosting on moving images. (Eg: you know how you can turn on comet tails on your mouse on your computer?? that is like what happens on some of the HD channels. If someone walks, you can see a similar effect on the HD channels. - ABC Audio is also out of sync on this receiver. -------------------------------- I am not trying to be rude or anything, but I payed $400.00 to "lease" equipment and it's not living up to how great it is supposed to be according to your website and your Sales Reps. I look forward to getting these issues resolved.