I'm a new GenieGO customer and I've connected everything as directed but when I try to use the PC app or the iPhone app, nothing works. No GenieGO found. If I reboot the GG, the PC app finds it for about 1 minute, then it disappears and then goes into a trying-to-find-the-GG cycle over and over. At one point, my iPhone was able to see my DVRs' recorded content, but that disappeared and has not returned. Please help, or let me know what information you all need to help. Thanks!