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New GenieGO customer -- NOTHING works

Discussion in 'DIRECTV Connected Home' started by SolidState, Sep 24, 2013.

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  1. OlderNDirt

    OlderNDirt Mentor

    134
    3
    Mar 16, 2007
    Interesting. They also told my sister that they would be able to fix her problem next week. Made me wonder then if software update 0x0741 might have something to do with GG problems. Just guessing again.
     
  2. volkl

    volkl Legend

    129
    1
    Jun 17, 2007
    Have you tried turning your firewall off?


    Sent from my iPhone using DBSTalk mobile app
     
  3. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    15,399
    585
    Dec 2, 2010
    Winters,...
    THIS just in..... (via e-mail from DIRECTV).





    If you access GenieGO™ through an iPhone or iPad, please be sure to update your GenieGO™ App before upgrading to iOS 7. This will ensure no interruption to your service. You can update your App anytime through the iTunes App Store.



    If you have already upgraded to iOS 7, you will need to update the current GenieGO™ App on your mobile device and then re-register the device as new. Unfortunately, previously downloaded content will need to be re-downloaded.

    We apologize for this inconvenience.

    Sincerely,
    DIRECTV


    In the hopes this will save some aggro here and there.
     
  4. SolidState

    SolidState Cool Member

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    0
    Aug 16, 2006
    Okay, I'm back from my trip. I wasn't able to activate the GG before I left, but I have activated it now. Same thing. The GG app on my PC waffles between seeing my GG and not seeing it, and at no time has it ever shown me that I have recordings on my dvr. The same thing goes for the GG app on my iPhone, but on my iPad, it has shown me recorded programs ONCE, but only once. The GG app on my iPad sees my DVRs, and on my PC, the app also waffles between seeing my DVRs and saying 'Searching for HDDVR's...' forever.

    I have NO option to turn off my hardware firewall, so there has to be some other way.

    Any ideas?
     
  5. tbolt

    tbolt Legend

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    Aug 22, 2009
    Have you called Directv customer service about this problem?

    What was there response?
     
  6. mrdobolina

    mrdobolina AllStar

    396
    15
    Aug 28, 2006
    A Mile High
    I forget...have you tried plugging the GenieGo into your router/bridge for wifi?
     
  7. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Winters,...
    It has to be plugged into a working ethernet cable!
     
  8. mrdobolina

    mrdobolina AllStar

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    Aug 28, 2006
    A Mile High
    IIRC, he has a Linksys router that is in "bridge" mode for his WiFi devices. Don't most Linksys routers also have 4 ethernet ports on the back? That's what I was talking about. Plug the GG's ethernet into the router. No?
     
  9. SolidState

    SolidState Cool Member

    65
    0
    Aug 16, 2006
    I've done that to no avail. The vast majority of the time, my GG app doesn't see my HDDVRs, but even when it does, it says 'No recordings on the device' even though I've got 5 nearly full DVR's.
     
  10. SolidState

    SolidState Cool Member

    65
    0
    Aug 16, 2006
    Yes, many, many times. Their only suggestion is to "delete and reinstall the app on your PC", which I've done at least 20 times.
     
  11. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Dec 2, 2010
    Winters,...
    This may help- or not: On Macs, it's easy to find and delete the equivalent of preference and registration files, and those that point elsewhere. If you can do the equivalent on your PC, you may have better luck.
     
  12. dennisj00

    dennisj00 Hall Of Fame

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    Sep 27, 2007
    Lake Norman, NC
    What kind of wiring do you have on the Ethernet to the DECA Cloud and from the router / switch to your GG?

    Also, can you give us your current IP settings on GG and the DVRs?
     
  13. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    That sounds like you're looking at the laptop's list, which would be empty, not the DVRs. Also, check your filter settings!
     
  14. SolidState

    SolidState Cool Member

    65
    0
    Aug 16, 2006
    Definitely NOT the case. I'm 100% positive I'm looking at the DVR playlist (the 'On This PC' playlist is also empty)
     
  15. SolidState

    SolidState Cool Member

    65
    0
    Aug 16, 2006
    I have CAT6 cabling in the whole house. Here are my IP's:

    DVR1: 192.168.10.54
    DVR2: 192.168.10.55
    DVR3: 192.168.10.52
    DVR4: 192.168.10.51
    DVR5: 192.168.10.240
    GG: 192.168.10.196

    My iPad and iPhone have periodically seen my DVR playlist. I have even chosen a few shows to download to my iPad, but since my GG app on my PC has NEVER seen my playlists (even when the app says it can see all of my DVR's), I can't actually transcode shows for watching on the iPad. BTW, the 'hit rate' of seeing my DVR playlists on my iPad/iPhone is about 1 in 15 tries. The 'hit rate' of my GG app seeing my DVR playlists is 0 in about 50 tries. The 'hit rate' of my GG app actually seeing the GG is about 1 in 10 (the app just now 'saw' the GG, but again, no recorded shows available. Its weird, it seems like when the GG App can see my GG, it can't see my DVR's and when it can see my DVR's, it can't see my GG
     
  16. dennisj00

    dennisj00 Hall Of Fame

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    Lake Norman, NC
    You can request shows to transcode from any client, not just the PC client. Once they are transcoded, they can be downloaded to any client. And they stay on the GG until they're 'pushed' out for need of space.

    But there's still something wrong on your network. I assume the netmask on each device is 255.255.255.0.

    I'd either take a small switch and connect GG and the connection to your DECA cloud (with everything set to the IPs above), put a PC on that switch and see if you can PING everything and the PC client sees DVR playlist and works all the way through.

    Or disconnect everything else from your network except the PC, DECA connection and GG and see if the PC client sees the DVR playlist.

    Keep digging, we'll find it.
     
  17. Bill Broderick

    Bill Broderick Icon

    2,403
    187
    Aug 25, 2006
    Long Island
    I'm going to throw out a completely wild guess question. You wouldn't happen to have a relatively new version of Cyberlink's PowerDVD on your computer, do you?

    The new versions of PowerDVD have something that looks at your network for other devices to stream content to. When I upgraded my PowerDVD (I actually had installed the editing package), my SiriusXM wifi radio stopped working, Every time that I would turn the radio on, it would try to initialize for a little while and then just shut off. I didn't put 2 and 2 together right away and SiriusXM sent me a replacement unit, which had the same problem. So, I assumed that it was a network issue.

    While trying to debug my network, it wasn't until I disconnected by PC that the radio started working again. After doing a little research, I realized that the SiriusXM problem began the same day that I had installed the Cyberlink software. I then found some other people with the same problem and learned that if I disabled the CLMSServerForPDVD11.exe and Cyberlink Media Server Service, PowerDVD and the SiriusXM TTR1 Wifi radio could coexist on the same network.

    I'm just wondering if it's possible that these services could have a similar effect on the GenieGo.
     
  18. SolidState

    SolidState Cool Member

    65
    0
    Aug 16, 2006
    I will give that a try when I have a free moment when we aren't sharing programs via MRV.

    In the meantime, I'm going to replace one of my switches (it's relatively old), which is the switch that everything eventually connects up to right before my hardware firewall.

    One thing: currently, from the PC that has the GG app installed, I can ping all above addresses(including the GG) and get replies with 0% loss. I did a ping -t since I wanted to see many pings.

    How do I check the netmask of the GG?
     
  19. dennisj00

    dennisj00 Hall Of Fame

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    Lake Norman, NC
    There's no way to see the GG netmask. Just be sure your LAN mask in the router is set to 255.255.255.0

    As you replace that switch, just try the new one with the DECA connection, GG and PC. You'll lose the internet connection but we need to isolate the rest of your network.

    Edit: Thinking further on this. . . GG does need to call home. Put only this switch with the items above on your router and try things. Turn off any other wireless devices.
     

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