New GUI

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by raott, Oct 23, 2017.

  1. Dec 24, 2017 #441 of 2621
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    While you're entitled to your opinion not everyone is as tech savvy as some of us are on this and other related sites. The training videos are a courtesy for those who may need them.
     
  2. Dec 24, 2017 #442 of 2621
    kram

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    I believe the point of the original post was to say that a GUI, especially one focused on finding things quickly and easily, should be usable and intuitive and should not require training videos. I’m a usability/accessibility analyst, and have been with D* for almost 20 years. Although there are some things I like, for the most part the new UI is clunky, visually non-accessible, and somewhat difficult to navigate (compared to the old GUI). I can bet that to cut costs, AT&T did little usability testing.


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  3. Dec 24, 2017 #443 of 2621
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Hence the reason for the very slow roll out of the new UI. There are many sites with forums discussing the pros and cons of the new UI (including DIRECTV). After all is said and done AT&T/DIRECTV may or may not listen to the consensus. If they do, in time we'll see changes made to the new UI. If they don't, then what we have now is what we'll be dealing with for the foreseeable future.
     
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  4. Dec 24, 2017 #444 of 2621
    inkahauts

    inkahauts Well-Known Member

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    Some people need one to understand how to hit the guide button and use the up and down arrows.

    And sometimes a video is easier to find and understand the differences if there has been any changes.
     
  5. Dec 24, 2017 #445 of 2621
    GordonGekko

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    All good points and who would be shocked if the directive came down from AT&T to update the Directv Sat GUI and make it look and function as close as possible to the Directv NOW Gui. I don't think they considered usability at all, it was simply the suits telling the engineers to change the Sat GUI into the Now GUI.
     
  6. Dec 24, 2017 #446 of 2621
    Grafixguy

    Grafixguy Godfather

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    I get the fact that some of you don't like the GUI; it's certainly not perfect, but to think that ATT management decided to this in order to piss off its customers is just laughable.
     
    MysteryMan and I WANT MORE like this.
  7. Dec 24, 2017 #447 of 2621
    GordonGekko

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    Did anyone actually write that? There could be any number of explanations or motivations, nobody but the actual insiders would know. But at this point it does not matter, hopefully Directv/ATT will deem it necessary to tweak some of the GUI changes that are bothering us.

    I don't want to leave Directv for cable so I will wait a few months, I'm hoping they ditch the fade from the progress bar as that is the number one thing that degrades watching sports in my opinion. If they don't make that change then I will switch to cable and a Tivo Bolt.
     
  8. Dec 24, 2017 #448 of 2621
    slice1900

    slice1900 Well-Known Member

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    Can you post a picture of the "fade" on the progress bar? I'm wondering what it is that is bothering people so much...
     
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  9. Dec 24, 2017 #449 of 2621
    mrknowitall526

    mrknowitall526 Active Member

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    Still don't have it here in PA either on my HR44. I've noticed in the latest DTV commercials they show the new GUI.

    Sent from my 2PS64 using Tapatalk
     
  10. Dec 24, 2017 #450 of 2621
    inkahauts

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    It hides the entire bottom third of the screen. It’s ridiculous and it needs to be turned into the kind of playbar that AppleTV uses. And DIRECTV now! Completely hides the sores and is very annoying when watching sports too.

    The Hi Definition GUI that we have now had the same issue when they first launched it, and it got changed to what we have now before everyone even got it, so hopefully that happens again.
     
  11. Dec 24, 2017 #451 of 2621
    GordonGekko

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    During football today I saw an ad for Youtube TV, guess what, a progress bar with nothing hiding the screen, come on Directv, this is not rocket science.
     
  12. Dec 24, 2017 #452 of 2621
    dod1450

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    I have noticed with the new GUI/upgrade that my 4K client seems to take longer to be display on my TV? The older version display would be there before my smart TV video is operational.
     
  13. Dec 25, 2017 #453 of 2621
    CTJon

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    The progress bar bothers me a lot less than the junk stations put on the top and bottom of the picture.
     
  14. Dec 25, 2017 #454 of 2621
    boukengreen

    boukengreen Legend

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    Still don’t have it on my 54 in the Huntsville, AL DMA
     
  15. Dec 25, 2017 #455 of 2621
    GordonGekko

    GordonGekko Active Member

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    What do you mean "junk stations"? At the ATT forum a poster writes that Directv is placing announcements near the progress bar but I am not seeing any, anyone have screenshots?
     
  16. Dec 25, 2017 #456 of 2621
    NR4P

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    At the AT&T Dev Conference in early January 2017 at CES, anyone at the conference could see the early iterations of this GUI. Granted non of us did a deep dive with it and we were shown it on a TV display in a small area. I know I didn't test it for function but got a look with hundreds of others.

    My point is that given how long this has been in development, to go national 9 months later without real UI testing and to have complaints of the fade, small fonts in the guide from distances, and ALL Channels not letting people pick channels to record is very disturbing. They spent over a year on this. It was not a rush job.
     
  17. Dec 26, 2017 #457 of 2621
    Steveknj

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    Thanks, I was afraid of that. We are getting very close to dropping D* over this. My wife just can't get it to work, and the more I play with it, the more I realize how much I loath it. Stupid things like sort order in folder defaulting to the NEWEST episode rather than the earliest. It makes zero sense since when you watch a series of episodes do YOU watch the newest first?
     
  18. Dec 26, 2017 #458 of 2621
    Steveknj

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    Yep, this is a new "feature" of mine as well. Reminds me of my old HR21 toward the end of it's life. I wonder if there's a buffer issue with the new software? But this is certainly very annoying.
     
  19. Dec 26, 2017 #459 of 2621
    Steveknj

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    You're lucky!! Be careful what you wish for...
     
  20. Dec 26, 2017 #460 of 2621
    Steveknj

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    Do you have stock in AT&T or work for them? I'm not sure why you have to constantly defend them to us? I've been a very loyal customer and have really been satisfied with most of what they have done in the past. Even the last round of changes, which previewed via the Cutting Edge forum was much better than this. This was either rolled out prematurely (and really there was no reason for this, it's not like we got any added features), or they just assumed this is what everyone wanted. What was the hurry? Why not just roll it out when everything made sense and worked as it should have. If you are happy with all the changes, that's great. But there is no need to explain why YOU think it's best and the rest of us should just deal with it. I can deal with "change" just fine if it makes sense.
     

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