New H25 - Wont Recongize Access Card

I purchased a new H25 receiver through Amazon (actually an amazon affiliate6ave.com). The receiver will not recognize any access card out of the box. On the box it says to contact Directv with an technical issues (basically 6ave.com says dont call them). I call Directv and walkthrough trouble shooting with three seperate people - no luck. I get transfered to the Protection Plan deptartment. They will send a replacement but will not guarantee which box I will get (I am 99% sure it will not be replaced with another H25).

I am really frustrated right now. The whole reason I didn't order from DirecTV in the first place is a wanted the smaller footprint of the H25. And now its back to the receiver lottery. Anyone have a similar experience? Shoud I try to contact the retailer 6ave? Or will just tell me they cant do anything and to call Directv?

 

I think that's the problem, Directv activated it before we realized there was a problem with the access card. The Protection Plan guy did say the manufactures warranty would cover it but then goes on to say he cannot guarantee which repalcement they will send me.

So basically Directv will get a new H25 that I paid for and I will get someone's old refurbed unit. So much for the leader in customer service...to me that sucks and feels like I am getting bent over!

 

The PP people I dealt with were not very helpful. The girl I talked with first was going to charge me an additional $49 for a technician to come out with a replacement and install (apparently because I didnt purchase it through Directv, the Protection plan wouldnt apply, I was like WTF)! So I obviosuly asked to speak with a supervisor, who went on to cop an attitude with me. But at least he got me to the point of sending a replacement and not having to pay another $49. What a joke. I was on the phone for over an hour for something that usually takes 5 minutes.

 

What do you mean by this? The Protection Plan guy specifically said they cannot guarantee which model is sent as a replacement. So I'm pretty sure they do not have an exchange plan "setup" so newer models get replaced with the same model.

 

But how would you know its not an H25? Not until you open the box (and to do that wouldnt I have to accept the shipment and sign for it)?

 

Hmm, I hadnt noticed it labeled on the outside of the box before. I will keep on the lookout before I sign for it. Thanks.

 

I tried wiggling, jiggling, everything. Even tried another access card and they both just read all zeros for the numbers with the note at the bottom (please insert access card). Short of cutting the card like you mentioned I dont think there was anything else to try, assumed the card reader inside is dead. With my luck I would cut the card - it will still not work and then they would charge me some extra access card fee for hackign it up. haha!!