New H25 - Wont Recongize Access Card

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by BK89, Oct 5, 2011.

  1. RobertE

    RobertE Active Member

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    No, don't do that. :nono2:
     
  2. Scott Kocourek

    Scott Kocourek Well-Known Member

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    I agree, at this point just wait for the new one to arrive. It's a leased receiver and there is no reason to give DIRECTV a reason to think you damaged it.
     
  3. P Smith

    P Smith Mr. FixAnything

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    What damages ? Have you seen how the cardreader built ?
    Two cards will not damage it; space is adequate and contacts a spring type.
    If will fall in my hands I would open it and inspect it inside, measuring signals ...
     
  4. west99999

    west99999 Icon

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    i have seen 5 cases of h25 defective and and 5 times replacement sent was an h25 so im thinking they have the same policy as the hr24 where they replace like for like.
     
  5. Shades228

    Shades228 DaBears

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    Activating a receiver is activating the smart card. Do you really think that agents would have the ability to remove the activation of a smart card/receiver from the system? They could deactivate it but remove the entry completely not going to be an option any company would give to anyone other than a specific department if that.

    Why would you activate a box that can't read the card? It won't get to the call DIRECTV to activate if it can't read the card. There's a reason they put in all the system tests before it says to call in and this is one of those reasons. So sounds like the OP will just need to order a replacement and see what he gets.
     
  6. P Smith

    P Smith Mr. FixAnything

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    I don't get it. Are you try rewording my post ?
     
  7. BK89

    BK89 Legend

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    So i got the replacement yesterday and luckily it was the same model H25. I hooked it up and this time it read the card like normal. So no problems this time. Looks like you were right West99999. But if they do have a policy to replace the newest receivers with the same models, why can't they just tell you that? The guy specifically told me they couldn't guarantee which one I would get. Oh well, at least its working now and I am back to liking Directv again. :D
     
  8. P Smith

    P Smith Mr. FixAnything

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    BK89, do you use the card from non-working box for the replacement ?
     
  9. RobertE

    RobertE Active Member

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    No.

    As has been the case for many, many years, cards are married to the receiver. (with very few exceptions anymore)
     
  10. BK89

    BK89 Legend

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    They sent a new card with the replacement so no.
     
  11. P Smith

    P Smith Mr. FixAnything

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    The card is married 'logically' not 'physically', if they willing to re-marry it to other receiver they could do that. This is a fact.
    Reasons to reject the simple operation lay in a past and in fear of revealing the cmd to 'dark' side.
     
  12. RobertE

    RobertE Active Member

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    What are you babbling about? :confused: Each box is sent with a new card. As a matter of policy they will not re-marry the card.
     
  13. Scott Kocourek

    Scott Kocourek Well-Known Member

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    I am glad that you were able to get this resloved to your satisfaction, and you didn't have to try and fix the first receiver yourself. Now that you have the H25, how do you like it? The H25's that I have are amazing receivers, unbelievably small and are as fast as can be.
     
  14. P Smith

    P Smith Mr. FixAnything

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    Definitely, someone is bubbling. Having no technical knowledge, switching to flaming ...
     
  15. SWORDFISH

    SWORDFISH Legend

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    Although it is policy not to re-marry access cards, it is possible, and it is done in certain situations.

    I had an H24 with a bad tuner. I was sent a replacement H24 and the "new" access card they sent with the box was bad (showed all zeroes). I tried my old card in the new box and it was able to read the card.

    The CSR I spoke to told me it was not possible to use the old card in the new box. After 20 minutes of useless troubleshooting, she transferred me to the Access Card Department, so they could send out a new card. I explained the situation to the guy in the ACD and he said it would be no problem to use the old card. Within 3 minutes, he re-married my old card with the replacement box and told me to just return the bad access card with the old box.

    While this was not a routine situation, an employee with the knowledge and authority is able to re-marry access cards without difficulty.
     
  16. P Smith

    P Smith Mr. FixAnything

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    That's should shut down personal escapades of someone who is parroting others without any knowledge of the subject.
     
  17. Scott Kocourek

    Scott Kocourek Well-Known Member

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    I think the point that was trying to be made was the policy is to not marry a used card to a different receiver, even though we all know it has been done in rare instances.

    It doesn't seem right for those that know the policy to get someones hopes up that it will be done, have them try and just be angry they would not do it for them.
     
  18. P Smith

    P Smith Mr. FixAnything

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    Anyway, the tone of replies should be polite and not to be offensive for other posters.
     
  19. LOCODUDE

    LOCODUDE Hall Of Fame

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    Indeed....
     
  20. BK89

    BK89 Legend

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    The H25 is very nice. I love the small footprint. This was a gift for my parents (but I have Directv too). My mom was happy with how small it was and my dad loves actually watching in HD now in the kitchen. My dad had the old SD box hooked up via coax so no wonder SD looked real bad! Big difference now (even my mom can tell the difference). :D
     

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